Im a Big fan of Dunkin. Always rooting for D instead of starbucks. But this particular location(Pearl) needs HELP!¡! NOcustomer service at all! Unfresh donuts and no hello nor thank you.
Atmosphere: 1
Food: 2
Service: 1
Colin Fitzgerald
Great food & coffee
Atmosphere: 5
Food: 5
Service: 5
Fahron Persaud
Great service
Martha Servindelamora
Great service!!
Atmosphere: 5
Food: 5
Service: 5
Jocelyn Padilla
Main cashier (Victoria her name was) wants to argue with you about a drink and not offer help. Her co worker kindly stepped in assisted me when I add for them to modify my drink because it was too strong. Don’t debate - just help. I was being kind and trying to see if I can get my drink changed. Three stars because everytime I’m here this girl always good an attitude.
Chris Birchfield
I’ll never understand how in order could be inches from your face on a giant screen yet you still screwed up…. Either that or this company tries to steal from you….. Every time you try, do an add-on with your drink it’s never there…. And then they wonder why People have such an issue with them making more money per hour…. You can’t even do a simple task that’s why
Silvana Zoda
The employees are rude, they take a long time to serve the consumers, the attention is fatal
Atmosphere: 1
Food: 5
Service: 1
Nickie L
Dunkin gets worse by the day. They raise the prices and hire people who can’t even make a cup of coffee right ! Also the girls at the window used to be nice. Idk who was there this morning but she is rude !
Kristina S.
Let me first off say I a huge Dunkin fan. I would pick Dunkin over Starbucks any day. However this location is horrible and I’m surprised the corporate office hasn’t corrected the issue everyone is complaining about. They never have the donuts we want and the coffee isn’t consistent. My orders are almost always wrong and let’s not talk about the poor customer service. Unfortunately this is the only Dunkin nearby so I have decided to no longer choose Dunkin’ Donuts and got else where.
Atmosphere: 1
Food: 1
Service: 1
Mike Ryan
This is how the sour dough breakfast sandwich is supposed to look like. Went here the other morning and got half of everything. Came back the next day was informed the manager screwed up on ordering supplies from NDCP. And was skimping on orders. Wouldn't it be better not to offer something than to rip off customers. The manager older lady dirty blonde hair glasses. Needs to be fired.
On August 18th we went to the Dunkin on 54 near the Nissan. The male at the drive through window handed my friend an extra large coffee by the lid, the lid came off before she could take it. The entire hot coffee ended up in her lap and stained the cloth accents on her her vehicle. I got out to help her clean it. I asked if they were going to detail her car since it was now damaged. The clerk told her it was her fault and slammed the window. Another blonde woman emerged and told us that she knew it should not have gone out since the lid was damaged. From there, Brooke Truelove, who identified as the district manager, came outside. She said that she would be putting in an insurance claim to pay for the damage. She wasn't asking for anything for the injury, just to get the stains out. We even spoke to Randy Brashier that morning, he is the owner of that store. He assured us that they would fix this. Well, its been over a month and they have ghosted us. He seems to own the Dunkins in Wesley Chapel. Its not surprising they all have terrible reviews.
Atmosphere: 1
Food: 1
Service: 1
Melissa Murphy
This Dunkin is the worse one I go to. I like to eat Dunkin pretty much every week day. They are super slow, and have only gotten my order correct once. They always put cream cheese on my bagel, despite me emphasizing that I would like butter. The staff also when making a mistake are not polite and ask like it's a huge burden to get the order correct. I learned to ask for my receipts and check the bag before leaving. One day my son and I waited over twenty minutes for two bagels as the staff inside were all disorganized. Despite asking and still gave us an incorrect order. I'll be avoiding this Dunkin and using others as the accuracy and service are not up to standards. I would like to update my review! New staff and manger. Much politer and the service has improved so much. There are 3-4 employees who are so kind and cheerful every morning even when they are so busy! Great work.
Atmosphere: 5
Food: 4
Service: 4
C B
You could not even hear her over the speaker. Her attitude sucked! Pay, them or hire friendly people. She was miserable and said "what do you want" and snapped at me.
Atmosphere: 1
Food: 5
Service: 1
Katie Flynn
I’ve been going to this dunkin for 4 years and 70% of the time my order is wrong or just tastes terrible. They always give me wrong sizes, wrong drinks, and ice when i specifically ask for none. Today my bagel came out untoasted, and my latte tastes like they poured the entire french vanilla flavor bottle into it. Not to mention the line was 30 minutes long for drive through.
Im a Big fan of Dunkin. Always rooting for D instead of starbucks. But this particular location(Pearl) needs HELP!¡! NOcustomer service at all! Unfresh donuts and no hello nor thank you.
Atmosphere: 1
Food: 2
Service: 1
Great food & coffee
Atmosphere: 5
Food: 5
Service: 5
Great service
Great service!!
Atmosphere: 5
Food: 5
Service: 5
Main cashier (Victoria her name was) wants to argue with you about a drink and not offer help. Her co worker kindly stepped in assisted me when I add for them to modify my drink because it was too strong. Don’t debate - just help. I was being kind and trying to see if I can get my drink changed. Three stars because everytime I’m here this girl always good an attitude.
I’ll never understand how in order could be inches from your face on a giant screen yet you still screwed up…. Either that or this company tries to steal from you….. Every time you try, do an add-on with your drink it’s never there…. And then they wonder why People have such an issue with them making more money per hour…. You can’t even do a simple task that’s why
The employees are rude, they take a long time to serve the consumers, the attention is fatal
Atmosphere: 1
Food: 5
Service: 1
Dunkin gets worse by the day. They raise the prices and hire people who can’t even make a cup of coffee right ! Also the girls at the window used to be nice. Idk who was there this morning but she is rude !
Let me first off say I a huge Dunkin fan. I would pick Dunkin over Starbucks any day. However this location is horrible and I’m surprised the corporate office hasn’t corrected the issue everyone is complaining about. They never have the donuts we want and the coffee isn’t consistent. My orders are almost always wrong and let’s not talk about the poor customer service. Unfortunately this is the only Dunkin nearby so I have decided to no longer choose Dunkin’ Donuts and got else where.
Atmosphere: 1
Food: 1
Service: 1
This is how the sour dough breakfast sandwich is supposed to look like. Went here the other morning and got half of everything. Came back the next day was informed the manager screwed up on ordering supplies from NDCP. And was skimping on orders. Wouldn't it be better not to offer something than to rip off customers. The manager older lady dirty blonde hair glasses. Needs to be fired.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
On August 18th we went to the Dunkin on 54 near the Nissan. The male at the drive through window handed my friend an extra large coffee by the lid, the lid came off before she could take it. The entire hot coffee ended up in her lap and stained the cloth accents on her her vehicle. I got out to help her clean it. I asked if they were going to detail her car since it was now damaged. The clerk told her it was her fault and slammed the window. Another blonde woman emerged and told us that she knew it should not have gone out since the lid was damaged. From there, Brooke Truelove, who identified as the district manager, came outside. She said that she would be putting in an insurance claim to pay for the damage. She wasn't asking for anything for the injury, just to get the stains out. We even spoke to Randy Brashier that morning, he is the owner of that store. He assured us that they would fix this. Well, its been over a month and they have ghosted us. He seems to own the Dunkins in Wesley Chapel. Its not surprising they all have terrible reviews.
Atmosphere: 1
Food: 1
Service: 1
This Dunkin is the worse one I go to. I like to eat Dunkin pretty much every week day. They are super slow, and have only gotten my order correct once. They always put cream cheese on my bagel, despite me emphasizing that I would like butter. The staff also when making a mistake are not polite and ask like it's a huge burden to get the order correct. I learned to ask for my receipts and check the bag before leaving. One day my son and I waited over twenty minutes for two bagels as the staff inside were all disorganized. Despite asking and still gave us an incorrect order. I'll be avoiding this Dunkin and using others as the accuracy and service are not up to standards. I would like to update my review! New staff and manger. Much politer and the service has improved so much. There are 3-4 employees who are so kind and cheerful every morning even when they are so busy! Great work.
Atmosphere: 5
Food: 4
Service: 4
You could not even hear her over the speaker. Her attitude sucked! Pay, them or hire friendly people. She was miserable and said "what do you want" and snapped at me.
Atmosphere: 1
Food: 5
Service: 1
I’ve been going to this dunkin for 4 years and 70% of the time my order is wrong or just tastes terrible. They always give me wrong sizes, wrong drinks, and ice when i specifically ask for none. Today my bagel came out untoasted, and my latte tastes like they poured the entire french vanilla flavor bottle into it. Not to mention the line was 30 minutes long for drive through.
Atmosphere: 2
Food: 1
Service: 1
Always go to Dunkin
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