Very disappointed with the service I received this morning. I specifically woke up at 0400 to beat the rush and get a bag for me and my wife just to have the employee tell me she didn't know where the bags were. So very disappointed and hopefully you can send me the bags. Since I'm pretty sure when I wake back up they will be sold out at another location.
Atmosphere: 3
Food: 5
Service: 1
Jerry Deleary
Nice and clean and very good service.
Marie Mercado
3 visits for a hot black coffee and each time it has been cold. Today I ordered a bagel that turned out burnt asked to replace with a new one without toasting it and they bring me a new one burnt toasted again. Not to mention it took over a half hour for the entire drive thru process.
Eric Pardy
Annette is horrible, slow service and doesn’t even listen to the order
Rebecca McCoy
Most of the time the workers are kind but this morning was horrible. We had asked if they had any holiday donuts and she said no only to find out there were. She repeatedly asked is a super rude tone “anything else” after we politely said hold on a second. And this isn’t the first time they have forgotten multiple items of our order. You’ll have better luck at the dunking on Bruce b downs.
Atmosphere: 1
Food: 4
Service: 1
jacob212012
I would only come to this Dunkin’ if I wanted half-filled cups while paying full price.Also, If I ask for light ice, I expect light ice. It shouldn’t be complicated. At this point I’m not sure if the issue is carelessness or simply not paying attention, but it needs to be fixed.
Atmosphere: 2
Food: 2
Service: 2
Joe Gray
I’ve been coming to this location for a couple years now. The service over the last six months has become just atrocious. You stand around for 10 minutes just waiting for someone to acknowledge you. 10 minutes waiting in line for a coffee is not worth it. They’ve screwed up my order the last two times I’ve been there. I will not be going back there anymore. Whoever the manager is at this location, needs to get their act together. The employees need to be more attentive and practice, active listening.
Service: 1
Jerica Ramirez
I’m only putting a five star review so that my review can actually be seen. I’ve been to Manny Dunkin’ Donuts and for some reason this is the only place where you’re gonna sit there for damn near 30 minutes to get your drink or food. I’m not sure why they have a drive-through. It’s not convenient at all. I actually like to get my coffee before I head to work, but because they take forever, I always have to go to the one on Fletcher and trust me The Fletcher one is always busy as well, but their lines go by pretty fast. I’ve never sitting there for more than five minutes. I’m not sure if it’s the workers but they are just extremely slow and I hate going to this location. I can’t wait till they open one closer to my home.
Carlie Quinn
Kristy, the manager very loudly argued with me over HER getting my order wrong and then proceeded to yell at me through the window on a Sunday morning. Corporate will be called but stay far away from this location unless they get a new store manager.
Shay Jones
I’ve been coming to this Dunkin every so often for the last few months and the food is usually average, but the service is always awful. It’s a horrible experience whether I go through the drive-through or go inside. this morning just really topped the cake when my whole order was wrong and said this was not the coffee I ordered and asked who took my order. They refused to tell me and the lady said I don’t know. they didn’t offer to remake the coffee or ask what it is I wanted. The lady that took my order over the intercom was very rude kept cutting me off and saying what else what else when all I did was order a coffee and a bagel. She acted like I was ordering the whole menu.
Gabby was lovely in assisting me when I was getting my Halloween bucket. Such a nice person would come again just to get her great service and the great fresh munchkins!
Atmosphere: 5
Food: 5
Service: 5
Irma
Decaf coffee with one shot of decaf espresso. It didn't taste good at all. I had it with cream and sugar, it tasted like burnt. It was only me then another customer walked in. The service was slow. She was alone. Cordial though.
Atmosphere: 2
Service: 2
Brian M
This location is bad bad bad. Employees seem to hate their jobs. They mess up orders all the time. Not going to go to this one any longer.
Joseph Mollica
Erica and Tyler handled a rude customer yelling at them very professionally, fast service, good food
Very disappointed with the service I received this morning. I specifically woke up at 0400 to beat the rush and get a bag for me and my wife just to have the employee tell me she didn't know where the bags were. So very disappointed and hopefully you can send me the bags. Since I'm pretty sure when I wake back up they will be sold out at another location.
Atmosphere: 3
Food: 5
Service: 1
Nice and clean and very good service.
3 visits for a hot black coffee and each time it has been cold. Today I ordered a bagel that turned out burnt asked to replace with a new one without toasting it and they bring me a new one burnt toasted again. Not to mention it took over a half hour for the entire drive thru process.
Annette is horrible, slow service and doesn’t even listen to the order
Most of the time the workers are kind but this morning was horrible. We had asked if they had any holiday donuts and she said no only to find out there were. She repeatedly asked is a super rude tone “anything else” after we politely said hold on a second. And this isn’t the first time they have forgotten multiple items of our order. You’ll have better luck at the dunking on Bruce b downs.
Atmosphere: 1
Food: 4
Service: 1
I would only come to this Dunkin’ if I wanted half-filled cups while paying full price.Also, If I ask for light ice, I expect light ice. It shouldn’t be complicated. At this point I’m not sure if the issue is carelessness or simply not paying attention, but it needs to be fixed.
Atmosphere: 2
Food: 2
Service: 2
I’ve been coming to this location for a couple years now. The service over the last six months has become just atrocious. You stand around for 10 minutes just waiting for someone to acknowledge you. 10 minutes waiting in line for a coffee is not worth it. They’ve screwed up my order the last two times I’ve been there. I will not be going back there anymore. Whoever the manager is at this location, needs to get their act together. The employees need to be more attentive and practice, active listening.
Service: 1
I’m only putting a five star review so that my review can actually be seen. I’ve been to Manny Dunkin’ Donuts and for some reason this is the only place where you’re gonna sit there for damn near 30 minutes to get your drink or food. I’m not sure why they have a drive-through. It’s not convenient at all. I actually like to get my coffee before I head to work, but because they take forever, I always have to go to the one on Fletcher and trust me The Fletcher one is always busy as well, but their lines go by pretty fast. I’ve never sitting there for more than five minutes. I’m not sure if it’s the workers but they are just extremely slow and I hate going to this location. I can’t wait till they open one closer to my home.
Kristy, the manager very loudly argued with me over HER getting my order wrong and then proceeded to yell at me through the window on a Sunday morning. Corporate will be called but stay far away from this location unless they get a new store manager.
I’ve been coming to this Dunkin every so often for the last few months and the food is usually average, but the service is always awful. It’s a horrible experience whether I go through the drive-through or go inside. this morning just really topped the cake when my whole order was wrong and said this was not the coffee I ordered and asked who took my order. They refused to tell me and the lady said I don’t know. they didn’t offer to remake the coffee or ask what it is I wanted. The lady that took my order over the intercom was very rude kept cutting me off and saying what else what else when all I did was order a coffee and a bagel. She acted like I was ordering the whole menu.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Gabby was lovely in assisting me when I was getting my Halloween bucket. Such a nice person would come again just to get her great service and the great fresh munchkins!
Atmosphere: 5
Food: 5
Service: 5
Decaf coffee with one shot of decaf espresso. It didn't taste good at all. I had it with cream and sugar, it tasted like burnt. It was only me then another customer walked in.
The service was slow. She was alone. Cordial though.
Atmosphere: 2
Service: 2
This location is bad bad bad. Employees seem to hate their jobs. They mess up orders all the time. Not going to go to this one any longer.
Erica and Tyler handled a rude customer yelling at them very professionally, fast service, good food
Atmosphere: 5
Food: 5
Service: 5
Coffees was fresh blended perfectly 👌 made
Food: 5
Service: 5
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