Firehouse Subs Wesley Chapel
1824 Bruce B Downs Blvd, Wesley Chapel
(813) 977-3181
Recent Reviews
Sort by
Excellent
Fresh food nice people
The employees were very pleasant and the food was make correctly and quick.
I’ve always enjoyed supporting Firehouse Subs, not only for their great food but also for their charitable contributions. As a frequent customer and donor, I expect a level of service that reflects the company’s values. Unfortunately, my recent experience at this location was anything but pleasant.
I ordered a Hero Sub, which includes roast beef, but when I received my sandwich, the meat was only placed on one side. When I politely asked for it to be corrected, the employee responded dismissively, saying I should have spread the meat myself. Additionally, I requested the removal of cheese due to my lactose intolerance, only to be met with further resistance—she insisted she didn’t need to accommodate the request because it wasn’t in the original order.
This interaction left me frustrated and disappointed, as I essentially wasted money on a meal that did not meet my dietary needs or expectations. Customer service should prioritize respect and professionalism, and this experience made me question whether I will continue supporting this location in the future.
Firehouse Subs is known for its commitment to serving the community, and employees should reflect that same dedication in how they treat loyal customers. I sincerely hope that management addresses this issue so that future visits align with the company’s standards of service and hospitality.
Maddie’s customer services
Meatballs were over cooked and didn't taste like real ground beef. Bread was hardly Edible. There was little to no sauce.
One of the best sub shops around. Love their food and the fact they get back to the community..
Always enjoy eating here!
Great food and staff.
Markus takes pride in what he does! Jeanne was so pleasant and customer service is amazing here!
Restaurantji Recommends
The experience was great, the servers were very kind and sándwiches looks amazing
My food was delicious! Plus it was ready as promised. Plus I successfully used my reward points!! YAY!!
Restaurant is clean. Food is great and service is exceptional. Rene is a great asset to your team!
Absolutely hands down amazing and friendly staff. Great atmosphere and best dine in experience I have had in a long time. And of course the food is amazing
That's the best place ever to eat the people there are great
Loading...