Menchie's Frozen Yogurt

Came in a few minutes before closing time, started filling a bowl for my daughter, but we were refused service. As well as another family behind us. I even explained to the worker that we would pay for it and leave, but she would not allow us to buy any frozen yogurt. The workers were very rude, and wouldn't let me keep the ice cream already dispensed, nor allow me to pay for it. I assume it went into the trash. This was our first time and we will not be coming back!.... Deserves ZERO stars!

Atmosphere: 1

Food: 1

Service: 1

So yummy! It was really good. Lots of interesting flavors. They had a big toppings bar too. They charge you by the weight, so don’t go overboard! I was hoping there’d be more flavors available. There was also a machine or two that weren’t operating at all. The toppings bar could be cleaned a little better. There was food scattered all over the counter. Overall, I’d still come back. It tasted good and I love the little spoon that they give you.

Atmosphere: 4

Food: 4

Service: 5

love this spot. very affordable. rotational flavors. cake batter flavor is the best. i just wish they were more consistent with keeping the toppings in stock.

Atmosphere: 4

Food: 5

Service: 5

Rude staff ignore me when I asked for a sample

Atmosphere: 2

Food: 3

Service: 1

Recommended dishes: Frozen Yogurt

very clean with fresh toppings

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Frozen Yogurt

Walked in with my service dog since their sign stated “Only service dogs”. Yet the girl in the front working on 09-29 was quick to say no animals were allowed in the store. As I’m walking out I asked what was the flavor of the day and she completely ignored me. Someone should start teaching these employees customer service etiquettes.

Service: 1

The cake batter mixed with cookies and cream is so good. This is a cute place to go to after shopping at the mall.

Atmosphere: 5

Food: 5

Service: 5

Friendly staff help you if you haven’t been here before. Super good ? prefect for a hot day

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Frozen Yogurt

Very nice staff! I got as many samples as I wanted (the associate got them for me with no problem! Don’t hesitate to ask!) I liked the different flavors, but the toasted marshmallow was my favorite. Super clean location and had many fresh topping varieties!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Frozen Yogurt

Menchies has been my favorite frozen yogurt store since release. I’ve been going to the brandon location for over 8 years, I decided to stop into this location expecting the same protocols and service.
Looking over the flavors, I would like to try one. I glance to the end of the cashier table where usually they have sample cups available.. I do not see any. I ask the cashier where they were and response was “what would you like to try?”
In my opinion, there’s more guests that would sample 1-2 flavors and then move forward with their choice. The option of having the cashier taken away from their setting to grab a sample or two for a guest seems a bit unsettling. Stepping away from money, and people trying to cash out to disperse the sample also gives off that adults need to be monitored as children. I can understand if this were a child - but grown adults should not have to worry about something like this. I see other reviews pointing out this fact and the owners response being that too many people take the samples and leave. Or that it makes the station dirty. I’ve never seen a menchies location do this .. and question why they don’t just limit sample cups per person? Offer the cups when they walk in, maybe two. and if more are needed they can ask and be supervised for dispense of other flavors.
My experience was okay, it just seems like the honest people are being punished for things children are doing. This is a volumed store with a children audience, we shouldn’t put adults within the same category as far as treatment.

Atmosphere: 3

Food: 5

Service: 3

We walked in at 8:55. They were out of flavors and the store was a sloppy mess. Walked right back out.

Atmosphere: 1

Service: 1

I have walked into this store and right back out at least half a dozen times. They never have good flavors here. You go in and it’s often just variations of chocolate and vanilla. Maybe a peanut butter and some sorbet. They never have the new flavors or the interesting ones. I’ve never actually managed to buy yogurt here. We always check the flavors out then end up driving to sweet frog or the Menchie’s in riverview. Which stinks because we live right near this one. Also, when we go in they don’t have sample cups out like all the other Menchie’s. And a few times it was where we had to ask them to make the sample, which is awkward. Out of all the Menchie’s we’ve been to, this one is generally the worst. It’s clean sure, and they seem to be well stocked.

Atmosphere: 4

Food: 1

Service: 3

Great frozen yogurt place!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Frozen Yogurt

Stunning amount of toppings to add there !

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Frozen Yogurt

I had an exceptional experience at this Menchie's location. The staff was friendly. Wide variety of yogurt flavors and toppings available. Everything was fresh and well-stocked. Great options for a lighter dessert too. I will return to this location again in the future.