Steak 'n Shake
$ • Burgers
Hours:
5542 Post Oak Blvd, Wesley Chapel
(813) 388-6772
About Steak 'n Shake
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Steak 'n Shake Reviews
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The best value for the best burgers 🍔! Love this location it’s very clean and the staff is awesome.
This place is really, really garbage. The service isn’t good at all. The food should be a lot better. Even when they aren’t busy, they seem to mess up a LOT. Not just the meals for myself and family, but others returning food from dine in, and people frequently asking for refunds.
The work culture must be very low end. I’ve worked in food service. They CAN do a lot better. They just aren’t.
When corrected or asked for a refund, they - the managers as well-...read full review
Ratings
Menu
Hours
| Monday | 10AM - 10PM |
| Tuesday | 10AM - 10PM |
| Wednesday | 10AM - 6PM |
| Thursday | Closed |
| Friday | 10AM - 10PM |
| Saturday | 10AM - 10PM |
| Sunday | 10AM - 10PM |
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Steak 'n Shake offers a mostly self-service experience, with no wait staff since the setup was changed during the COVID-19 pandemic. Customers place orders via a kiosk, and food is brought out when ready, resulting in minimal interaction with employees. Despite this, many reviews highlight the restaurant's good food, especially burgers and fries, which are often described as delicious, some calling their fries the best around. Several customers mention that their burgers, including double burgers, are tasty and satisfying, with salt and flavor spot on. The restaurant is generally clean, and some reviews note a lively atmosphere with balloon entertainers making the experience more enjoyable for families.
However, there are some downsides. The service is impersonal, and some find the lack of human interaction and assistance frustrating. The trash cans are small, making it difficult to dispose of trash without touching them, which customers find unhygienic and inconvenient. Restrooms are noted to need attention. Overall, while the food remains a strong point with many praising the quality and taste, the service and certain amenities could be improved for a better customer experience. Despite these issues, many reviewers express their intention to return, appreciating the taste and value offered by Steak 'n Shake.