This is without a doubt the worst McDonalds in the area. Worst service, long wait time. Currently 20 minutes waiting for a big Mac. Absolutely absurd. Avoid this one at all cost.
Atmosphere: 1
Food: 1
Service: 1
K S
Juanita at the Palm Bay McDonald’s is always kind, welcoming, and patient. She consistently provides great customer service, and it really makes each visit a positive experience. Truly appreciated.
Atmosphere: 5
Food: 5
Service: 5
Lid
Absolutely trash. Nothing was right and the wait was ridiculous and the employee at the window had on a corporate shirt but acted like she Didn’t know how to do her job had to repeat my order multiple times and it was still wrong
Atmosphere: 1
Food: 1
Service: 1
Carmine Marranzino
I forgot why I dont come here.
Atmosphere: 2
Food: 2
Service: 2
owo
I just had the best mcdonalds hamburger ive hadin my life. Im so confused. Ive been there at this location like a billion times. Whoever is behind the grill at this exact second is working actual magic
Edit: maybe cause im hung over? Still though like goddamn
Atmosphere: 5
Food: 5
Service: 5
Ramon Feliciano
This place was great. Clean and fresh smelling. Food was hot and tasty. Reasonably priced. I believe one of the better McDonald's I've been to without a doubt.
Atmosphere: 4
Food: 4
Service: 4
Valued Customer
This has to be one of the worst McDonalds by far. Went this morning and ordered just an Egg McMuffin. When I got to the window I was asked to park, there was already two cars waiting so I asked why would I need to park for just a McMuffin? The girl on the window told me I was holding their times up and they wanted to cut them down. I told her I was not going to drive all the way around the store to park for one sandwich. The manager got involved, started getting loud with me about times and told me to get out of his drive thru. I told him to just give me a refund at that point. By the time I got the refund and moved out of the line I could have gotten my one sandwich. This place is bad when it comes to parking, you wait ten minutes just to have to go inside when they forget things.
Why they make you park and worry about times? They have a contest between stores and the manager with the best times wins prizes. They park you so they can mark you off as served, while making you sit and wait ten minutes. If you refuse, they refund you your money and send you on your way. Their only concern is manufacturing fake times and not the customer themselves. I am not sure if this is McDonald’s policy or just the policy of the Sam Houston stores but when your managers value prizes and a trophy over customer service there is a serious problem. I will get in contact with corporate to find out if this is how corporate wants things run and if this is their standard operating procedure or just that of Houston Corp stores.
Either way, got my refund and went to the Burger King next store and got to sandwiches for the price of one of McDonald’s and the customer service is about you and not prizes for managers.
Food: 1
Service: 1
Marcello Salomone
Wasn’t asked what drink I want with my meal they gave my kids soda they don’t drink soda it was a new guy in the window looks like he was being trained the trainer is standing next to him on the cell phone swiping on her phone shity service
Food: 1
Service: 1
Amie McNair
I work overnights at a nearby establishment so when I get off in the morning, I like to go to McDonald’s before I go home well this morning I placed an online order pulled up to the drive-through and the drive-through was blocked off which was fine. I waited for 10 minutes then called into the restaurant and asked what am I supposed to do if the drive-through is blocked off she got very nasty with me and told me that I can just cancel my order and leave I asked her how long it was gonna be and she said too long for me to wait. Now, with that being my last bit of money until payday, I now do not have money and do not have food.
Atmosphere: 1
Food: 1
Service: 1
Jake Ehrmann
This is by far the worst mcdonalds in the area. Service is extremely slow especially through the drive through. Without fail atleast a 20 minutes wait every time. Ordering through the app never matters as it is still a long wait. Avoid at all costs
Unable to get simple orders correct. Twice now I've ordered a number 7 which is two burritos and apparently no one there can count past one. I guess they all need to go back to kindergarten to learn how to use their fingers to count. They also need to hire some people with more personality than that of a doormat. Mostly rude people that work there.
Mekhi “NintenGuy0” James
The inside of the lobby is maintained and relatively clean. Looks up to date per modern McDonald's decor standards.
Employees are usually decently mannered, service however can be slow and I have recieved the wrong item a few times very consistently from this location. For example, a Bacon Quarter Pounder w/ Cheese ended up as Quarter Pounder Deuxe, a McCrispy sandwich ended up missing pickles/mayo, etc. Have also witnessed a few moments with management not properly responding to or training staff rudely or inadequately.
The main concern of this restaraunt is the lack of food control, I have personally recieved food poisoning multiple times from this location. That is completely unacceptable, once is already a transgression but multiple times over the course of months if not years is awful, and needs to be addressed. I'm also not the only person who has been affected this way.
Atmosphere: 3
Food: 1
Service: 2
Rashonda Joyner
I order 2 20 piece chicken nuggets. They were terrible, but also I ordered it and got it delivered. And they didn't even put the sauces in the bag that is so trifling for them, not to even put your sauce that you put on the order, that you wanted with your nuggets.
Atmosphere: 1
Food: 1
Service: 1
Billy Boy Pressure Washing
Always usually a great experience. Fast food that is hot and fresh.
Food: 5
Service: 5
Kevin Fearon
How hard is it to put sauce in a bag? Trufully it ruined my meal. Try harder next time
This is without a doubt the worst McDonalds in the area. Worst service, long wait time. Currently 20 minutes waiting for a big Mac. Absolutely absurd. Avoid this one at all cost.
Atmosphere: 1
Food: 1
Service: 1
Juanita at the Palm Bay McDonald’s is always kind, welcoming, and patient. She consistently provides great customer service, and it really makes each visit a positive experience. Truly appreciated.
Atmosphere: 5
Food: 5
Service: 5
Absolutely trash. Nothing was right and the wait was ridiculous and the employee at the window had on a corporate shirt but acted like she Didn’t know how to do her job had to repeat my order multiple times and it was still wrong
Atmosphere: 1
Food: 1
Service: 1
I forgot why I dont come here.
Atmosphere: 2
Food: 2
Service: 2
I just had the best mcdonalds hamburger ive hadin my life. Im so confused. Ive been there at this location like a billion times. Whoever is behind the grill at this exact second is working actual magic
Edit: maybe cause im hung over? Still though like goddamn
Atmosphere: 5
Food: 5
Service: 5
This place was great. Clean and fresh smelling. Food was hot and tasty. Reasonably priced. I believe one of the better McDonald's I've been to without a doubt.
Atmosphere: 4
Food: 4
Service: 4
This has to be one of the worst McDonalds by far. Went this morning and ordered just an Egg McMuffin. When I got to the window I was asked to park, there was already two cars waiting so I asked why would I need to park for just a McMuffin? The girl on the window told me I was holding their times up and they wanted to cut them down. I told her I was not going to drive all the way around the store to park for one sandwich. The manager got involved, started getting loud with me about times and told me to get out of his drive thru. I told him to just give me a refund at that point. By the time I got the refund and moved out of the line I could have gotten my one sandwich. This place is bad when it comes to parking, you wait ten minutes just to have to go inside when they forget things.
Why they make you park and worry about times? They have a contest between stores and the manager with the best times wins prizes. They park you so they can mark you off as served, while making you sit and wait ten minutes. If you refuse, they refund you your money and send you on your way. Their only concern is manufacturing fake times and not the customer themselves. I am not sure if this is McDonald’s policy or just the policy of the Sam Houston stores but when your managers value prizes and a trophy over customer service there is a serious problem. I will get in contact with corporate to find out if this is how corporate wants things run and if this is their standard operating procedure or just that of Houston Corp stores.
Either way, got my refund and went to the Burger King next store and got to sandwiches for the price of one of McDonald’s and the customer service is about you and not prizes for managers.
Food: 1
Service: 1
Wasn’t asked what drink I want with my meal they gave my kids soda they don’t drink soda it was a new guy in the window looks like he was being trained the trainer is standing next to him on the cell phone swiping on her phone shity service
Food: 1
Service: 1
I work overnights at a nearby establishment so when I get off in the morning, I like to go to McDonald’s before I go home well this morning I placed an online order pulled up to the drive-through and the drive-through was blocked off which was fine. I waited for 10 minutes then called into the restaurant and asked what am I supposed to do if the drive-through is blocked off she got very nasty with me and told me that I can just cancel my order and leave I asked her how long it was gonna be and she said too long for me to wait.
Now, with that being my last bit of money until payday, I now do not have money and do not have food.
Atmosphere: 1
Food: 1
Service: 1
This is by far the worst mcdonalds in the area. Service is extremely slow especially through the drive through. Without fail atleast a 20 minutes wait every time. Ordering through the app never matters as it is still a long wait. Avoid at all costs
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Unable to get simple orders correct. Twice now I've ordered a number 7 which is two burritos and apparently no one there can count past one. I guess they all need to go back to kindergarten to learn how to use their fingers to count. They also need to hire some people with more personality than that of a doormat. Mostly rude people that work there.
The inside of the lobby is maintained and relatively clean. Looks up to date per modern McDonald's decor standards.
Employees are usually decently mannered, service however can be slow and I have recieved the wrong item a few times very consistently from this location. For example, a Bacon Quarter Pounder w/ Cheese ended up as Quarter Pounder Deuxe, a McCrispy sandwich ended up missing pickles/mayo, etc. Have also witnessed a few moments with management not properly responding to or training staff rudely or inadequately.
The main concern of this restaraunt is the lack of food control, I have personally recieved food poisoning multiple times from this location. That is completely unacceptable, once is already a transgression but multiple times over the course of months if not years is awful, and needs to be addressed. I'm also not the only person who has been affected this way.
Atmosphere: 3
Food: 1
Service: 2
I order 2 20 piece chicken nuggets. They were terrible, but also I ordered it and got it delivered. And they didn't even put the sauces in the bag that is so trifling for them, not to even put your sauce that you put on the order, that you wanted with your nuggets.
Atmosphere: 1
Food: 1
Service: 1
Always usually a great experience. Fast food that is hot and fresh.
Food: 5
Service: 5
How hard is it to put sauce in a bag? Trufully it ruined my meal. Try harder next time
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