A lot of racism, my daughter worked Ahy and they never called her again because she doesn't speak English correctly and the new boss is dark-skinned, they only accept dark-skinned people
Atmosphere: 1
Food: 5
Service: 1
Mari G
Order of $57 on Uber, ordered a churro chillata, only for my order to come and not get the drink because they don’t have it anymore. Didn’t even bother to get me something else to replace it. Ordered two medium cups of pepperoni pretzel bites, only got one. Definitely not ordering here again.
Atmosphere: 2
Food: 3
Service: 1
Sue McKeefry
Very poor customer service. The guy running the place is surly, and very angry. Never did get the pretzel i ordered and paid for. They never even started making them when i came back. Had to pull teeth to get a refund.
Atmosphere: 1
Service: 1
Recommended dishes: Original
Dark M.
The mall location sucks.I'm a delivery driver loss money every time I pick up here.You have a bunch of lost children working their ..hands in thier pockets walking around in circles..bushy over grown hair girl playing with her hair while I'm trying to pick up and make money ..Mr tattoo neck freaking ignoring people picking up tbier god dsm orders ..fk this place
Dave Smith
Bad experience ! Waited in line for more than 10 minutes as there were about 6 people ahead of me . I was planning to get a classic pretzel and drink combo . It was my turn and Elizabeth did not speak loud enough for anyone to hear . I proceeded to the counter and asked for what I wanted and she told me that they were all out of pretzels . I told her it would have been nice for someone to say they didn’t have any or only had pretzel bites . The sign says “Made Fresh Daily “ I queasy that dosent apply all the time . What a waste of time .
Donna Kelly
My pretzel and pretzel hot dogs over cooked
Betty L.
I love their latte pretzel bites! No matter where I go the staff is always so nice and patient!
Enise Camille
Ordered this today . Got home to see not only was I giving the wrong sauce but it was also burnt. Every single one of them. Customer service was basically nonexistent
Joseph Rosario
Yummy enough for me to plan stopping here when I come here.
Carolina CD
Awful customer service, cashier takes the money and then with the same hand she touched the bills, she takes the cinnamon rolls...disgusting!!!!!!!!!!! Use gloves, pls.
5 stars when fresh and hot. No stars when they sell something that shouldn't be sold.
Elizabeth Leung
Customer in line at register changed their order and store rep angrily threw the order in the trash. I didn't hear the original order, just the aftermath, but anyone with kids knows they can change what they want and Auntie Anne's is geared towards kids. The customer hadn't even touched the food yet so it wasn't contaminated and could have been served to someone else. Either way it was pretty rude service in front of paying customers.
Amanda H.
This place doesn't even deserve 1 star. They had terrible service even though they don't close for an extra hour and 1/2. All that was wanted was an unsalted pretzel, due to high blood pressure. They proceeded to say they couldn't make it.
Maria CC
Awful customer service, cashier takes the money and then with the same hand she touched the bills, she takes the cinnamon rolls...disgusting!!!!!!!!!!! Use gloves, pls.
Jenn Eberhardt
Had a interview set up once i arrived a employee went to get the guy i was to interview with all of a sudden and lady looked around the corner at me then the kid came back and said well he is not here sorry. I was like I have a interview set up he says sorry I dont know what to tell you I was dressed nice and I was as also well kept so I dont know what problem was except Discrimination because I was older. I am 50 . But I will get to the bottom of it because discrimination is not something you want attached to your Establishment.
A lot of racism, my daughter worked Ahy and they never called her again because she doesn't speak English correctly and the new boss is dark-skinned, they only accept dark-skinned people
Atmosphere: 1
Food: 5
Service: 1
Order of $57 on Uber, ordered a churro chillata, only for my order to come and not get the drink because they don’t have it anymore. Didn’t even bother to get me something else to replace it. Ordered two medium cups of pepperoni pretzel bites, only got one. Definitely not ordering here again.
Atmosphere: 2
Food: 3
Service: 1
Very poor customer service. The guy running the place is surly, and very angry. Never did get the pretzel i ordered and paid for. They never even started making them when i came back. Had to pull teeth to get a refund.
Atmosphere: 1
Service: 1
Recommended dishes: Original
The mall location sucks.I'm a delivery driver loss money every time I pick up here.You have a bunch of lost children working their ..hands in thier pockets walking around in circles..bushy over grown hair girl playing with her hair while I'm trying to pick up and make money ..Mr tattoo neck freaking ignoring people picking up tbier god dsm orders ..fk this place
Bad experience ! Waited in line for more than 10 minutes as there were about 6 people ahead of me . I was planning to get a classic pretzel and drink combo . It was my turn and Elizabeth did not speak loud enough for anyone to hear . I proceeded to the counter and asked for what I wanted and she told me that they were all out of pretzels . I told her it would have been nice for someone to say they didn’t have any or only had pretzel bites . The sign says “Made Fresh Daily “ I queasy that dosent apply all the time . What a waste of time .
My pretzel and pretzel hot dogs over cooked
I love their latte pretzel bites! No matter where I go the staff is always so nice and patient!
Ordered this today . Got home to see not only was I giving the wrong sauce but it was also burnt. Every single one of them. Customer service was basically nonexistent
Yummy enough for me to plan stopping here when I come here.
Awful customer service, cashier takes the money and then with the same hand she touched the bills, she takes the cinnamon rolls...disgusting!!!!!!!!!!! Use gloves, pls.
Restaurantji Recommends
5 stars when fresh and hot. No stars when they sell something that shouldn't be sold.
Customer in line at register changed their order and store rep angrily threw the order in the trash. I didn't hear the original order, just the aftermath, but anyone with kids knows they can change what they want and Auntie Anne's is geared towards kids. The customer hadn't even touched the food yet so it wasn't contaminated and could have been served to someone else. Either way it was pretty rude service in front of paying customers.
This place doesn't even deserve 1 star. They had terrible service even though they don't close for an extra hour and 1/2. All that was wanted was an unsalted pretzel, due to high blood pressure. They proceeded to say they couldn't make it.
Awful customer service, cashier takes the money and then with the same hand she touched the bills, she takes the cinnamon rolls...disgusting!!!!!!!!!!! Use gloves, pls.
Had a interview set up once i arrived a employee went to get the guy i was to interview with all of a sudden and lady looked around the corner at me then the kid came back and said well he is not here sorry. I was like I have a interview set up he says sorry I dont know what to tell you I was dressed nice and I was as also well kept so I dont know what problem was except Discrimination because I was older. I am 50 . But I will get to the bottom of it because discrimination is not something you want attached to your Establishment.