Charleys Philly Steak

have great experience every time

This place is a fraud. I ordered on their app back in February. Went to pick up at store and it was closing. Why would you still accept online orders if you are closing ??? Corporate knows about this situation yet they still have not refunded my money and now do not even answer my emails back and now we are in May. Why would I support a company who treats their customers that way. Piss poor customer service.

Ate at the Aurora, CO location in Southlands on the 23rd of April. Half way through my sandwich I bit into something hard. It was a piece of sky blue plastic that appears to have been chopped up into my chicken Philly meat. Has numbers on it. Tried to reach out to corporate, was given an auto reply message to give them three business days to respond. Today is 5/4/25 and I have heard absolutely NOTHING back.

I ordered delivery from them. After waiting almost an hour and a half, they canceled my order. They did not refund me my payment. When I tried calling the store, they hung up on me. I finally had to dispute the charge through the credit card company.

Terrible customer service and not so friendly staff.

they let racist people own there franchise, and then when you get sick with covid she tells you to just lie and come in anyways this racist lady also when you have surgery says "other people deserve your hours more anyways" when literally all her good reviews are because of me.

Piss on Charley's cheese steaks.

shut this place down! I was shown pics of the kitchen. 🤮🤮🤮 don't waste your time or money here!

Disgusting customer service. Those two girls in the video refusing to let a delivery driver use the bathroom should be fired immediately. If you don't want to be boycotted and lose business, take action.

very rude to delivery drivers who deliver food helping your sales. Maybe delivery companies should drop you from their options for food delivery.

love the food but the music is little to loud can't hear what the cashier is saying .But the place is very clean and friend employee.

I ordered food here for the first time since the restaurant had just opened in my location, and the food came out fast, and the cashier was very kind and friendly, and the food is great, would definitely recommend eating here.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Cheese & Bacon Fries

If you are starving.And can't wait to get home before you read something. You might buy something here.Don't expect anything like a real philly cheesesteak. It's a really narrow bun about the half the size of a cheesestek I was used to in philadelphia. About one third the amount of meat. It was really disappointing.The only thing worse was the wait staff. They were even more bored and could care less even worse than walmart employees.The drink area was filthy mess.Never again.

Atmosphere: 1

Food: 2

Service: 1

Charley’s is a nice addition to this Walmart. It’s a bit expensive for what you get. I paid 17$ for a large meal and got a cheesesteak on a 6 inch roll, a handful of fries, and a drink. I’d prefer the McDonald’s that used to be in this location. People complain about customer service here but it’s a fast food joint in a Walmart, not a steakhouse, so what do you expect?

Recommended dishes: Original Combo

They will take your order and make your food without washing their hands. This place just opened and the staff is horrible.