As a loyal Dunkin’ Donuts customer who consistently chooses this brand over competitors for its quality and service, my experience at this particular location was profoundly disappointing. My wife and I made our usual purchase, including my favorite latte and a couple of donuts, but when we kindly asked to use the restroom, we were denied on the grounds that it was out of service. However, moments earlier, we witnessed the restroom being opened for an elderly white American woman. When we pointed out this inconsistency to the Hispanic-American employee, he reaffirmed that the restroom was unavailable, without providing a coherent explanation for the disparity in treatment toward my wife. This kind of behavior not only contradicts the values of inclusion and respect that a reputable brand like Dunkin’ should uphold, but it is entirely unacceptable. I hope this review prompts reflection and corrective actions to ensure fair and equitable treatment for all customers.
Atmosphere: 1
Service: 1
Grace S.
This is the fastest Dunkin’ I’ve ever been to. If I see a line in the drive thru down the street I can get in it knowing that I’ll be done in ten minutes or less. So efficient!!! And they always have a smile on their face.
Atmosphere: 5
Food: 5
Service: 5
Steph
Why is this Dunkin so much better than anywhere else?? The food doesn’t taste like freezer burn, the drinks are made to perfection, and the drive through people are lovely. Just made my morning!
Atmosphere: 5
Food: 5
Service: 5
Christine Woodell
The drive through looked long, but we didn’t wait long. Very happy with the quick service.
Atmosphere: 3
Food: 5
Service: 5
Silvia Mendoza
This is one of my favorite Dunkin everyone is so nice, drive thru is always fast and they are friendly. Thanks for making my morning coffee its important lol 😆
Atmosphere: 5
Food: 5
Service: 5
Nori
We come here very often for coffee and a donut to start the day before work. The couple who owns this location are always super friendly and always have smiles on their faces. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Stugee G.
Best ice coffee around.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Doughnut
Dab Bona
By far the best Dunkin donuts in the area. The kindest employees as well as the most attentive manager. We've been coming here for years, we will not go to another one in the area. If there's ever a problem, they work hard to correct it.
Atmosphere: 4
Food: 4
Service: 5
Ventris Davis
The employees lack customer service skills. I came to the counter the cashier came and just looked at me with a blank stare. No hello how may I help you. Literally just looked at me so I walked out going to Starbucks
Dietary restrictions: They have a variety of non dairy milk products
Atmosphere: 5
Food: 5
Service: 5
sandra twiss
We Love This Place!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Geneva Milagros
We have been coming to this location for over 8yrs, it use to be amazing. The last 6months the employees have stopped caring. 4 of the 5 times I come a week my drink order isn’t made correctly. I’ve stopped editing my drink orders, and just requesting exactly how it is in the picture and 4 out of 5times it is wrong. They will argue with you about it until you show them the picture on the app and then make you feel bad because they have to remake the order the were wrong on. Simple things like ice coffee, lattes, to the specialty drinks. We would go out of our way to come to this location because the staff was so great and the coffee was always fresh so it was worth the wait in the drive thru, but I think it’s time we try another coffee chain because this was the best Dunkin in west palm and now it’s like the rest. ?
Atmosphere: 3
Food: 3
Service: 2
Twanda Carney Davis
Hot chocolate with an expresso shot and whipped cream with a triple chocolate muffin made my day. Great team
It's good
Atmosphere: 5
Food: 5
Service: 5
As a loyal Dunkin’ Donuts customer who consistently chooses this brand over competitors for its quality and service, my experience at this particular location was profoundly disappointing. My wife and I made our usual purchase, including my favorite latte and a couple of donuts, but when we kindly asked to use the restroom, we were denied on the grounds that it was out of service. However, moments earlier, we witnessed the restroom being opened for an elderly white American woman. When we pointed out this inconsistency to the Hispanic-American employee, he reaffirmed that the restroom was unavailable, without providing a coherent explanation for the disparity in treatment toward my wife. This kind of behavior not only contradicts the values of inclusion and respect that a reputable brand like Dunkin’ should uphold, but it is entirely unacceptable. I hope this review prompts reflection and corrective actions to ensure fair and equitable treatment for all customers.
Atmosphere: 1
Service: 1
This is the fastest Dunkin’ I’ve ever been to. If I see a line in the drive thru down the street I can get in it knowing that I’ll be done in ten minutes or less. So efficient!!! And they always have a smile on their face.
Atmosphere: 5
Food: 5
Service: 5
Why is this Dunkin so much better than anywhere else?? The food doesn’t taste like freezer burn, the drinks are made to perfection, and the drive through people are lovely. Just made my morning!
Atmosphere: 5
Food: 5
Service: 5
The drive through looked long, but we didn’t wait long. Very happy with the quick service.
Atmosphere: 3
Food: 5
Service: 5
This is one of my favorite Dunkin everyone is so nice, drive thru is always fast and they are friendly. Thanks for making my morning coffee its important lol 😆
Atmosphere: 5
Food: 5
Service: 5
We come here very often for coffee and a donut to start the day before work. The couple who owns this location are always super friendly and always have smiles on their faces. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Best ice coffee around.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Doughnut
By far the best Dunkin donuts in the area. The kindest employees as well as the most attentive manager. We've been coming here for years, we will not go to another one in the area. If there's ever a problem, they work hard to correct it.
Atmosphere: 4
Food: 4
Service: 5
The employees lack customer service skills. I came to the counter the cashier came and just looked at me with a blank stare. No hello how may I help you. Literally just looked at me so I
walked out going to Starbucks
Restaurantji Recommends
Dietary restrictions: They have a variety of non dairy milk products
Atmosphere: 5
Food: 5
Service: 5
We Love This Place!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
We have been coming to this location for over 8yrs, it use to be amazing. The last 6months the employees have stopped caring. 4 of the 5 times I come a week my drink order isn’t made correctly. I’ve stopped editing my drink orders, and just requesting exactly how it is in the picture and 4 out of 5times it is wrong. They will argue with you about it until you show them the picture on the app and then make you feel bad because they have to remake the order the were wrong on. Simple things like ice coffee, lattes, to the specialty drinks. We would go out of our way to come to this location because the staff was so great and the coffee was always fresh so it was worth the wait in the drive thru, but I think it’s time we try another coffee chain because this was the best Dunkin in west palm and now it’s like the rest. ?
Atmosphere: 3
Food: 3
Service: 2
Hot chocolate with an expresso shot and whipped cream with a triple chocolate muffin made my day. Great team
Awesome sauce
Loading...