Told me they needed a manager to be able to sell me a cup of milk. And refused to sell me a cup of milk. My espresso was cold and so were my loaded hash browns. This dunkin is no longer worth stopping at.
Atmosphere: 1
Food: 1
Service: 1
Kianna Ancheta
I honestly love this location. I typically preorder on the app and pick it up through drive thru. It’s always so quick and accurate! Shout out to the awesome team who keeps me runnin on Dunkin!!
Atmosphere: 5
Food: 5
Service: 5
Thaimi Jeanelle
If I could give this establishment zero stars, I absolutely would. The mornings are managed by Shanaz Ali, who has displayed some of the most unprofessional, hostile behavior I have ever encountered in a customer service establishment. Her conduct is not only shockingly rude and aggressive toward customers, but several employees also told me the way she does treat them.
What’s even more alarming is the consistent issue with undercooked food being served. I personally received raw food, which is completely unacceptable and poses a potential health hazard. The lack of quality control and basic customer service standards is disgraceful.
This establishment should be thoroughly investigated, if not shut down entirely. It is absolutely appalling that someone with such poor interpersonal skills and disregard for food safety is in a managerial position. I will be escalating this matter to corporate and strongly urge that Shanaz Ali be immediately removed from her role. This level of negligence and disrespect cannot be allowed to continue.
Atmosphere: 1
Food: 1
Service: 1
Dottie Gillick
Great drive through service
Karen Ransom
walked in with a mobile order. Saw it on the counter (just the slip). The guy waited on everyone who walked in the door after me that didn't have a mobile order. After about 10 minutes I asked him for my order. He kept waiting on everyone who walked in. I finally told him that I was there long before them and wanted my coffee. Such a waste of time!!
Food: 5
Service: 1
Katy Plaut
I'm a regular on the weekends, but not anymore. I'm sick of the lady screaming at me over the intercom, if you've been here you know what I'm talking about. She gets my order wrong half the time, today she told me to stop ordering so she could talk to someone else in the middle of my order. When it went silent I asked if I continue and she told me no, you're done. I told her I'm not done ordering and she said okay then what else. When I pull up to the second window she only gave me half the order, charged me for everything, and told me thats all. I'm sick of contesting it so I just drove off. Never again, was a mistake to keep coming here anyways.
Atmosphere: 1
Food: 1
Service: 1
phonsely
indian lady wasnt polite even though we were. she seems to get angry if you are ordering anything more than a coffee. gave us half our food and 1 of 4 drinks. we decided it wasnt worth complaining about because she threw the food into our car.
the lady should be fired
Atmosphere: 1
Food: 1
Service: 1
kayla
Now I love Dunkin’ Donuts and have been to many but none compares to the amazing experience I’ve had at this location especially from the manager Hadeem . So nice and kind. I had a question about my rewards on the app and he was super helpful. Definitely will be back to this location !! Thank you again
Atmosphere: 5
Food: 5
Service: 5
The Duke
I ordered A six dollar meal deal headed the cashier $20 and she gave me back nine dollars and change once I told her that her math was off she said no everything is correct. I said ma’am can you give me my receipt so I can show you that’s it’s incorrect rather than going back-and-forth for someone for a few dollars even though it’s my hard earned money it’s really not worth my time if she’s done it to me she’s probably done it before I returned my whole order. I will never come back to this location again.4/28/2025 drive-through order 4069
Atmosphere: 1
Food: 1
Service: 1
Forgi
On the rare times i go here, the coffee tastes SOUR the cream they use has to be EXPIRED. I’m pretty sure i got food poisoning from it. Disgusting. And the service is terrible. Not nice people. I’d rather pay extra at starbucks for SAFE food and better service.
Extremely sweet with 3 sugar and very dark with 3 cream, and not fully full, bad service
Shunnique Winn
They tried me
Atmosphere: 1
Food: 1
Service: 1
MN Emonic
This guy here I don’t know if he’s the manager or not but he’s the absolute worst !!!!!!!!!! I came in for iced coffee and he didn’t even let me finish my order he made a completely different coffee then what I asked for and gave me a very mean look and lied to me about sugar inside when I can clearly see the sugar there he was very rude HORRIBLE SERVICE !!!
Service: 1
Courtney
So disgusted with the staff. I watched them handle for move the trash can cash out customers all without EVER changing their gloves. Why is the cashier touching cash and then food? The food line making wraps and touching everything thats not food. Not sanitary at all
Atmosphere: 5
Food: 4
Service: 5
Juls Frankel
Usually I enjoy a good cup of coffee with something to munch on with the coffee. The Dunkin Donuts on North lake in the Gardens, and the Dunkin Donuts near Leisureville in Boynton Beach made me think I was in a Kindergarten classroom. Ug.
Told me they needed a manager to be able to sell me a cup of milk. And refused to sell me a cup of milk. My espresso was cold and so were my loaded hash browns. This dunkin is no longer worth stopping at.
Atmosphere: 1
Food: 1
Service: 1
I honestly love this location. I typically preorder on the app and pick it up through drive thru. It’s always so quick and accurate! Shout out to the awesome team who keeps me runnin on Dunkin!!
Atmosphere: 5
Food: 5
Service: 5
If I could give this establishment zero stars, I absolutely would. The mornings are managed by Shanaz Ali, who has displayed some of the most unprofessional, hostile behavior I have ever encountered in a customer service establishment. Her conduct is not only shockingly rude and aggressive toward customers, but several employees also told me the way she does treat them.
What’s even more alarming is the consistent issue with undercooked food being served. I personally received raw food, which is completely unacceptable and poses a potential health hazard. The lack of quality control and basic customer service standards is disgraceful.
This establishment should be thoroughly investigated, if not shut down entirely. It is absolutely appalling that someone with such poor interpersonal skills and disregard for food safety is in a managerial position. I will be escalating this matter to corporate and strongly urge that Shanaz Ali be immediately removed from her role. This level of negligence and disrespect cannot be allowed to continue.
Atmosphere: 1
Food: 1
Service: 1
Great drive through service
walked in with a mobile order. Saw it on the counter (just the slip). The guy waited on everyone who walked in the door after me that didn't have a mobile order. After about 10 minutes I asked him for my order. He kept waiting on everyone who walked in. I finally told him that I was there long before them and wanted my coffee. Such a waste of time!!
Food: 5
Service: 1
I'm a regular on the weekends, but not anymore. I'm sick of the lady screaming at me over the intercom, if you've been here you know what I'm talking about. She gets my order wrong half the time, today she told me to stop ordering so she could talk to someone else in the middle of my order. When it went silent I asked if I continue and she told me no, you're done. I told her I'm not done ordering and she said okay then what else. When I pull up to the second window she only gave me half the order, charged me for everything, and told me thats all. I'm sick of contesting it so I just drove off. Never again, was a mistake to keep coming here anyways.
Atmosphere: 1
Food: 1
Service: 1
indian lady wasnt polite even though we were. she seems to get angry if you are ordering anything more than a coffee. gave us half our food and 1 of 4 drinks. we decided it wasnt worth complaining about because she threw the food into our car.
the lady should be fired
Atmosphere: 1
Food: 1
Service: 1
Now I love Dunkin’ Donuts and have been to many but none compares to the amazing experience I’ve had at this location especially from the manager Hadeem . So nice and kind. I had a question about my rewards on the app and he was super helpful. Definitely will be back to this location !! Thank you again
Atmosphere: 5
Food: 5
Service: 5
I ordered A six dollar meal deal headed the cashier $20 and she gave me back nine dollars and change once I told her that her math was off she said no everything is correct. I said ma’am can you give me my receipt so I can show you that’s it’s incorrect rather than going back-and-forth for someone for a few dollars even though it’s my hard earned money it’s really not worth my time if she’s done it to me she’s probably done it before I returned my whole order. I will never come back to this location again.4/28/2025 drive-through order 4069
Atmosphere: 1
Food: 1
Service: 1
On the rare times i go here, the coffee tastes SOUR the cream they use has to be EXPIRED. I’m pretty sure i got food poisoning from it. Disgusting. And the service is terrible. Not nice people. I’d rather pay extra at starbucks for SAFE food and better service.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Extremely sweet with 3 sugar and very dark with 3 cream, and not fully full, bad service
They tried me
Atmosphere: 1
Food: 1
Service: 1
This guy here I don’t know if he’s the manager or not but he’s the absolute worst !!!!!!!!!! I came in for iced coffee and he didn’t even let me finish my order he made a completely different coffee then what I asked for and gave me a very mean look and lied to me about sugar inside when I can clearly see the sugar there he was very rude HORRIBLE SERVICE !!!
Service: 1
So disgusted with the staff. I watched them handle for move the trash can cash out customers all without EVER changing their gloves. Why is the cashier touching cash and then food? The food line making wraps and touching everything thats not food. Not sanitary at all
Atmosphere: 5
Food: 4
Service: 5
Usually I enjoy a good cup of coffee with something to munch on with the coffee. The Dunkin Donuts on North lake in the Gardens, and the Dunkin Donuts near Leisureville in Boynton Beach made me think I was in a Kindergarten classroom. Ug.
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