This McDonald’s needs to be shut down and rebuilt from scratch, starting with their staff. They proudly claim to be 24 hours, both online and at the store, but when I pulled up to the drive-through, I was told my order would be ready at 4:15 AM. It is now 4:30 AM, and I have been sitting here like an idiot with no food, no response, no update—NOTHING.
The person working the drive-through window clearly couldn’t care less. The level of unprofessionalism, laziness, and complete disregard for customers is shocking. If you’re not open, SAY YOU’RE NOT OPEN. Don’t hide behind a 24-hour sign while your staff ghosts people sitting at the window.
This is false advertising, terrible customer service, and a pathetic excuse for a business. I will be filing formal complaints with the Better Business Bureau and the Attorney General’s Office, because customers should not have to deal with this level of incompetence.
Do yourselves a favor and fix this mess—your staff, your hours, your communication, all of it.
Atmosphere: 1
Food: 1
Service: 1
Elizabeth Puli
No working water , when informed at front response was use the one in the bathroom stall
Worker who used restroom walked out without washing as well.
Unhygienic
Atmosphere: 1
Food: 2
Service: 1
Sabrina Decal
Drove all the way to this McDonald's because its the only one open in the area. Theres a sign that says 24 hrs. I put in a mobile order. Theres someone inside actively ignoring me asking at the drive thru if they are open. I had to cancel my order. I wish the lazy bone employee inside could have bare minimum answered me if they were open or anything. Mind you I drove out my way, paid, waited for a minute and could see the person inside as I drove off. I even called the building and I could see them ignoring the phone. Totally unprofessional and very upsetting when you're hangry with a paid meal having to wait for a refund.
Atmosphere: 1
Food: 1
Service: 1
Elaine Naranjo
The manager was very nasty. My husband asked if he can order a medium fry and the manager said not right now. That he has to come back. So when I asked her in Spanish again if we can order a medium fry she got upset and placed the order. Then when we tried to pay with apply pay she said she can’t move the payment receiver so I had to ask her to take the phone for Apple Pay payment.
Atmosphere: 1
Food: 3
Service: 1
C Grunfeld
Ok little slow
Atmosphere: 3
Food: 3
Service: 3
Blublood
Good food, dont like kiosks, good service otherwise.
Atmosphere: 4
Food: 5
Service: 4
Ashlyn Martinez
I think morning/day shift has new management. There’s a Hispanic woman I always see now ant the window and she is ALWAYS smiling and pleasant, the food is always FRESH and nothing has been missing out of the bag since I’ve seen her there. Shout out to her and the Team, The atmosphere is definitely lighter. Love this!
Dakota Taylor
Orders often wrong, no matter what sauce you ask for they always give bbq sauce, you have a 50/50 shot of someone actually taking your order in the drive through and not ignoring you. AVOID THIS LOCATION.
Atmosphere: 2
Food: 3
Service: 1
Charles Contreras
Terrible customer service
Atmosphere: 1
Food: 1
Service: 1
Kait
I not sure if the restaurant has a new manager in recent months, but every time I have gone there the food has been fresh and delicious as well as the service. Bravo!
Burgers in advertising are very big and in reality they are very small
Atmosphere: 3
Food: 3
Service: 3
Robby Orr
Typical picky d,s
Arzu Arzu
We ordered 13 cookies and they gave us 11. Make sure you count your cookies in front of them.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: French Fries
Lisa Andrews
Wow. Over 5 minutes wait time in the drive through, just to wait for a lukewarm breakfast sandwich. The biscuit was dry, the egg was barely dry and the bacon was not fresh. The hashbrown was at least hot. No napkins. That's annoying. Worst McDonald's ever.
Food: 2
Service: 2
Oni Arteaga
This was the dirtiest store I have seen. And the funny thing is we usually visit this particular store and I have never seen it so dirty
This McDonald’s needs to be shut down and rebuilt from scratch, starting with their staff. They proudly claim to be 24 hours, both online and at the store, but when I pulled up to the drive-through, I was told my order would be ready at 4:15 AM. It is now 4:30 AM, and I have been sitting here like an idiot with no food, no response, no update—NOTHING.
The person working the drive-through window clearly couldn’t care less. The level of unprofessionalism, laziness, and complete disregard for customers is shocking. If you’re not open, SAY YOU’RE NOT OPEN. Don’t hide behind a 24-hour sign while your staff ghosts people sitting at the window.
This is false advertising, terrible customer service, and a pathetic excuse for a business. I will be filing formal complaints with the Better Business Bureau and the Attorney General’s Office, because customers should not have to deal with this level of incompetence.
Do yourselves a favor and fix this mess—your staff, your hours, your communication, all of it.
Atmosphere: 1
Food: 1
Service: 1
No working water , when informed at front response was use the one in the bathroom stall
Worker who used restroom walked out without washing as well.
Unhygienic
Atmosphere: 1
Food: 2
Service: 1
Drove all the way to this McDonald's because its the only one open in the area. Theres a sign that says 24 hrs. I put in a mobile order. Theres someone inside actively ignoring me asking at the drive thru if they are open. I had to cancel my order. I wish the lazy bone employee inside could have bare minimum answered me if they were open or anything. Mind you I drove out my way, paid, waited for a minute and could see the person inside as I drove off. I even called the building and I could see them ignoring the phone. Totally unprofessional and very upsetting when you're hangry with a paid meal having to wait for a refund.
Atmosphere: 1
Food: 1
Service: 1
The manager was very nasty. My husband asked if he can order a medium fry and the manager said not right now. That he has to come back. So when I asked her in Spanish again if we can order a medium fry she got upset and placed the order. Then when we tried to pay with apply pay she said she can’t move the payment receiver so I had to ask her to take the phone for Apple Pay payment.
Atmosphere: 1
Food: 3
Service: 1
Ok little slow
Atmosphere: 3
Food: 3
Service: 3
Good food, dont like kiosks, good service otherwise.
Atmosphere: 4
Food: 5
Service: 4
I think morning/day shift has new management. There’s a Hispanic woman I always see now ant the window and she is ALWAYS smiling and pleasant, the food is always FRESH and nothing has been missing out of the bag since I’ve seen her there. Shout out to her and the Team, The atmosphere is definitely lighter. Love this!
Orders often wrong, no matter what sauce you ask for they always give bbq sauce, you have a 50/50 shot of someone actually taking your order in the drive through and not ignoring you. AVOID THIS LOCATION.
Atmosphere: 2
Food: 3
Service: 1
Terrible customer service
Atmosphere: 1
Food: 1
Service: 1
I not sure if the restaurant has a new manager in recent months, but every time I have gone there the food has been fresh and delicious as well as the service. Bravo!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Burgers in advertising are very big and in reality they are very small
Atmosphere: 3
Food: 3
Service: 3
Typical picky d,s
We ordered 13 cookies and they gave us 11. Make sure you count your cookies in front of them.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: French Fries
Wow. Over 5 minutes wait time in the drive through, just to wait for a lukewarm breakfast sandwich. The biscuit was dry, the egg was barely dry and the bacon was not fresh. The hashbrown was at least hot. No napkins. That's annoying. Worst McDonald's ever.
Food: 2
Service: 2
This was the dirtiest store I have seen. And the funny thing is we usually visit this particular store and I have never seen it so dirty
Atmosphere: 1
Food: 1
Service: 1
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