Papa Johns Pizza

Would not recommend going here. Very rude customer service and didn’t acknowledge us as we came in.

Delivery regularly takes 2+ hours. Make sure to place your order around lunch time if you plan on having pizza for dinner.

I tried to order for pickup via online however it had a glitch which it did not let me do. However I called and order and the gentlemen was very friendly , great customer service and made sure he had everything correct and gave me a coupon. Went in got my order and the food was delicious! So overall great experience and highly recommended, they do need to fix the bug in their ordering online site though .

If I can give this place 0 stars that’s what they’d be rated. Note this was a delivery and we ended up driving there and they did nothing for us.

Cheese pizza burnt to crisp and my vegetarian pizza had pepperoni - please run your cameras at 7:15-7:30pm on Jan. 9th, 2025 and if you have audio ensure to play that too, because the “manager: Kayla” (not sure if that’s her name or if she was the manager or not as when we came in she stated there was “no manager” that could help us with our issue).

Pizza ordered before 6:20pm and was deliver a little after 7ish. We open the boxes (see pictures below) and my family loses it; my kids don’t want to eat, the other 1/2 of my vegetarian family can’t eat the food because it went from mushroom and pineapple to pepperoni and burnt knows what. We can’t not have the kids eat and there’s no time to cook (hence: why we ordered out). My mother-in-law says “there’s no way they saw this while they were packing it and thought it was okay to deliver this.” So we drive over to the store and the night only escalates from here. We get there and ask for the manager, no one wants to help until we start asking if we can get serviced. & then here comes this lady: “Kayla” we explain our situation, she says “theres no manager here that can help you with both a refund and a remake.” That we can call back in the morning because she can’t give her manager’s personal number out. So we say fine, remake them and ask for her to comp a 2-liter Dr. Pepper for the inconvenience and she gets nasty which triggers me and no all my cool is out the window and the place got loud. There was ABSOLUTELY no professionalism, no urgency to assist or be empathetic for burning one of our pizzas and making the other pizza completely WRONG! Literally, she didn’t apologized for the mistake. Gives us our refund and tells us she refuses to service us & offers us to keep the incorrect pizzas that we left right on the counter because gross! No one asked for an extra well done pizza or pepperoni instead of mushrooms.

I’d random onsite drug test all of those 3 employees I saw there tonight. Even the guy who came and helped someone that came in after us had nasty looks and comments.

*Called later that night for a manager and I was placed on hold for over 5mins and gave up. So here’s this review in the hopes that some papa John’s representative can help.

Pizza is great only issue is that sometimes they do mistakes and people dont take it well. In my case i got a delivery once and all good, even the guy was very professional. Second time i had an issue, but they fix it, even tho it took an hour. They really need to speed things up and get it straight. Besides that they are doing well with pizzas i do enjoy eating here.

Love it

Will Never Order a Pizza Here again, The “Manager” was a Total Disgrace, when I arrived at a Different store, and Didn’t Realize it, we called this store and the manager wouldn’t Even tell me where they were located, I had to google search, when I Got there, she scoffed at At me and waited 10 minutes to give me my order I paid for more than an hour Before, the Pizza was Cold and all she Did was Laugh, Will Not Be Returning Here, Ever…

Atmosphere: 1

Food: 1

Service: 1

Employees are all friendly and sociable and get their jobs done adequately and on time. Quick Service clean environment definitely five stars for this Papa John's branch.⭐⭐⭐⭐⭐

Parking: Location is inside of Polo grounds plaza, right next to the AT&t store.

Atmosphere: 5

Food: 5

Service: 5

Employees are all friendly and sociable and get their jobs done adequately and on time. Quick Service clean environment definitely five stars for this Papa John's branch.⭐⭐⭐⭐⭐

Made it wrong. Had to remake it. Should have thrown a free 2 litter soda fir my inconvenience

Atmosphere: 2

Food: 3

Service: 2

Just want to say thank you.

Good and delicious pizza!

Atmosphere: 5

Food: 5

Service: 5

First off, I walk in there and these people look MISERABLE. News flash buddy, if you hate your job it’s no one’s fault but your own. I literally stand there for over 7 minutes without being acknowledged or even made eye contact with, 2 other costumers were in there and they literally just walked out. After almost 10 minutes and they finally hand me the pizza, which I always order light on the cheese and extra sauce, was the complete opposite, NO SAUCE to be found and it was like a 5 cheese blend pizza. Joke of a crew, shame on you Papa John’s for hiring any sucker off the street. You might have better ingredients and better pizza but you sure as hell don’t have better staff.

Atmosphere: 1

Food: 1

Service: 1

My pizza was cold ,burned,and missing cheese in some areas.

Food: 2

The service at this location is horrible the general manager did not know how to open the register to give me my change tells me it's 10 to 12 minutes and then I'm still standing here outside the store and it's been 20 minutes since I ordered my food they have no clue what they're doing in there and they have no customer service skills whatsoever

Atmosphere: 1

Food: 1

Service: 1