Pollo Tropical
2611 Okeechobee Blvd, West Palm Beach
(561) 688-0578
Recent Reviews
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2611 Okeechobee Blvd, West Palm Beach
(561) 688-0578
Food is good. Getting it is a long wait.
Atmosphere: 2
Food: 3
Service: 1
Salt on chicken. Too much. Let customer add. Service slow. Diet Coke flat.
Atmosphere: 2
Food: 2
Service: 1
Good fuel, much healthier than other fast foods. Less fat, fewer calories.
Atmosphere: 4
Food: 4
Service: 4
Moldy and dingy, perfect view for a dinner … 🦠🤢
Atmosphere: 1
The staff here is just LAZY! When you request sauce the drive through they will flat out lie and tell you they are out. But when my wife went in and asked the manager for the curry mustard sauce he provided the sauce no problem. I don’t understand the utter laziness and disregard for the customer. As someone who has worked in the food industry and customer service this is simply unacceptable. Then the staff laughs when you bring the grievances to their attention.
Atmosphere: 1
Food: 4
Service: 1
The service was terrible. The chicken was chard, the rice was overcooked. My husband and I will NEVER eat here again. Everyone's order was wrong. People were coming in from the drive-thru very upset.
Atmosphere: 1
Food: 1
Service: 1
Excellent manager Liliana Cama, very professional, super pleasant treatment.
Vegetarian options: Excellent choice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pollo A la Brasa
Food was tasty. I got a new grilled chicken sandwich minus the bun. My order was messed up but was fixed. Cashier failed to mention out of sandwhich topping also until after my food was fixed. Often a long line. Kinda crappy service but is fast food restaurant. I believe the dining room was recently remodled.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Sandwich
The chicken is super fried and delicious!!!
Very old renovation and the toilet did not work
Atmosphere: 3
Food: 5
Service: 4
Chicken may and or may not be fresh depending time of day.
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
Tropichop with white rice and beans were top tier. The wait is a bit long but worth it.
The clerks are very slow and do not serve you well.
Atmosphere: 2
Food: 3
Service: 1
Unfortunately the propaganda was better than the food, I don't think buelba
Atmosphere: 3
Food: 2
Service: 2
Employees not very motivated, food ok, nothing special
Atmosphere: 3
Food: 3
Service: 3
Clean restaurant and friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Sandwich
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