Nobody is gonna say a chain is the number one Cuban restaurant but if you're short on money or time it's some of the best food within those limitations
Atmosphere: 3
Food: 4
Service: 3
Laura Alvarado
This was inside the salad that I ordered.I was chewing my salad when I felt something weird and it was that. I ordered something for my child as well, what if instead my food were inside my kid meal? Pollo tropical is getting nasty right now!! That is very dangerous and I will be reporting this and taking actions, my child or me could be harmed with that. I don’t even know what it is, but I know is sharp in one of the edges and that could lead to a serious injury. I’m never ever again going back or ordered anything from there!!!
Food: 1
Toy Simonet
I enjoy going into the location… never a problem but if you order online… stuff will be missing… Uber eats won’t help and u get transferred atleast 3x!!! Ridiculous!!!
Atmosphere: 5
Food: 5
Service: 5
Syed Waqar Hussain
Fresh and great tasting food as always.
Atmosphere: 4
Food: 5
Service: 5
Roberto Hernandez
I order pollo tropical at least once a week but today they gave me nothing but bones and a premature baby chicken. Pollo Tropical please do better. I don’t want to take my business to La Brasa, which btw they have a good deal and chicken tastes good. $22 for whole chicken, rice, beans and plantains.
Atmosphere: 1
Food: 1
Service: 1
JA M
This pollo tropical is great the food is always on point in regards to the presentation and taste and temperature plus the customer service from the manager and staff is great. Stangle (might be spelling his name wrong) this young man outside the drive through provides excellent customer service!!
Atmosphere: 5
Food: 5
Service: 5
Stacey Gallo
Ordered dinner whole chicken meal with three sides tonight. Got 2 sides and a 1/4 chicken. Women at drive through was rude and annoyed on the box and in person. Check your bag as EVERY TIME I order here it’s wrong.
Service: 1
Сαʀlos Ξ. Vαlbυεƞα
The conditions at this Pollo Tropical reflect a serious lapse in operational standards. The exterior shows extensive dirt and buildup that clearly has not been addressed for a prolonged period, suggesting a complete absence of routine maintenance. Inside, the persistent smell of grease and the visibly poor level of hygiene raise legitimate concerns about the restaurant’s sanitation practices. For a company that generates substantial daily revenue, maintaining such inadequate cleaning standards is unacceptable. It conveys a lack of respect for customers and for the basic principles of food safety. Florida should enforce stricter regulatory requirements because no establishment serving food to the public should operate under these conditions.
Atmosphere: 1
Food: 3
Service: 3
Nina gold freeman
Pork? Dry. Chicken? Tiny and dry. Cilantro garlic sauce? Couldn’t tell you because not only did they not give us the 2 per meal we ordered but they also didn’t give us the 10 we ordered and paid for. I used to want to eat this every night for dinner but the last few times we did it was horrible. Do better.
Food: 1
Service: 1
Gabriela Alvarez
Been 8 years since I had gone back to Florida and it hit the spot was very fresh and good
Honestly this is the 3 time that I found something in my food. First time was a hair in the chicken and I was it okay things happen when you are dealing with food. The second time I found a piece of plastic on my daughter rice and today again a piece of hair on my food. I do eat a lot from here but I will stop because that’s nasty.
Atmosphere: 1
Food: 1
Service: 1
Welton Giolo
Nice and cleaner than other stores
Atmosphere: 4
Food: 5
Service: 5
Oscar Perez
It's ok. Food is good.
Atmosphere: 4
Food: 5
Service: 4
Deborah Allen
I love Latin food and this one hits the spot if you want something quick and affordable.
Atmosphere: 5
Food: 5
Service: 5
Real Reviews
Do not buy the trio. It is nothing like what you see. The chicken was super dry.
Nobody is gonna say a chain is the number one Cuban restaurant but if you're short on money or time it's some of the best food within those limitations
Atmosphere: 3
Food: 4
Service: 3
This was inside the salad that I ordered.I was chewing my salad when I felt something weird and it was that. I ordered something for my child as well, what if instead my food were inside my kid meal? Pollo tropical is getting nasty right now!! That is very dangerous and I will be reporting this and taking actions, my child or me could be harmed with that. I don’t even know what it is, but I know is sharp in one of the edges and that could lead to a serious injury. I’m never ever again going back or ordered anything from there!!!
Food: 1
I enjoy going into the location… never a problem but if you order online… stuff will be missing… Uber eats won’t help and u get transferred atleast 3x!!! Ridiculous!!!
Atmosphere: 5
Food: 5
Service: 5
Fresh and great tasting food as always.
Atmosphere: 4
Food: 5
Service: 5
I order pollo tropical at least once a week but today they gave me nothing but bones and a premature baby chicken. Pollo Tropical please do better. I don’t want to take my business to La Brasa, which btw they have a good deal and chicken tastes good. $22 for whole chicken, rice, beans and plantains.
Atmosphere: 1
Food: 1
Service: 1
This pollo tropical is great the food is always on point in regards to the presentation and taste and temperature plus the customer service from the manager and staff is great.
Stangle (might be spelling his name wrong) this young man outside the drive through provides excellent customer service!!
Atmosphere: 5
Food: 5
Service: 5
Ordered dinner whole chicken meal with three sides tonight. Got 2 sides and a 1/4 chicken. Women at drive through was rude and annoyed on the box and in person. Check your bag as EVERY TIME I order here it’s wrong.
Service: 1
The conditions at this Pollo Tropical reflect a serious lapse in operational standards. The exterior shows extensive dirt and buildup that clearly has not been addressed for a prolonged period, suggesting a complete absence of routine maintenance. Inside, the persistent smell of grease and the visibly poor level of hygiene raise legitimate concerns about the restaurant’s sanitation practices. For a company that generates substantial daily revenue, maintaining such inadequate cleaning standards is unacceptable. It conveys a lack of respect for customers and for the basic principles of food safety. Florida should enforce stricter regulatory requirements because no establishment serving food to the public should operate under these conditions.
Atmosphere: 1
Food: 3
Service: 3
Pork? Dry. Chicken? Tiny and dry. Cilantro garlic sauce? Couldn’t tell you because not only did they not give us the 2 per meal we ordered but they also didn’t give us the 10 we ordered and paid for. I used to want to eat this every night for dinner but the last few times we did it was horrible.
Do better.
Food: 1
Service: 1
Been 8 years since I had gone back to Florida and it hit the spot was very fresh and good
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Honestly this is the 3 time that I found something in my food. First time was a hair in the chicken and I was it okay things happen when you are dealing with food. The second time I found a piece of plastic on my daughter rice and today again a piece of hair on my food. I do eat a lot from here but I will stop because that’s nasty.
Atmosphere: 1
Food: 1
Service: 1
Nice and cleaner than other stores
Atmosphere: 4
Food: 5
Service: 5
It's ok. Food is good.
Atmosphere: 4
Food: 5
Service: 4
I love Latin food and this one hits the spot if you want something quick and affordable.
Atmosphere: 5
Food: 5
Service: 5
Do not buy the trio. It is nothing like what you see. The chicken was super dry.
Atmosphere: 1
Food: 1
Service: 1
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