Thank you for the excellent service, especially Karla for her great service ⭐⭐⭐⭐
Atmosphere: 5
Food: 5
Service: 5
Ryan Yonkers
Messed up my order the first time. They remade my sandwich bread was cold out of the refrigerator and the chicken had to have been sitting out over an hour. When I spoke to the manager she gave me an attitude. Service terrible and food sucks. Your new chicken sandwich your promoting won’t help you if your food and service suck!
Atmosphere: 2
Food: 1
Service: 1
Daysi Moreira Carballo
Very good treatment, from the workers and especially from the manager Jenifer, very professional attention and exquisite food.
Parking: Free parking I have never had a problem 🙏🏻
Kid-friendliness: Excellent options for children, I recommend it.
Atmosphere: 5
Food: 5
Service: 5
JACKIE V
It’s a hit or miss, Professionalism needs improvement, I order about 3 times a week there for Dinner and one incident the girl would answer the drive through “ YES” as if she was tired of me. Every request I had was her looking at me like I was crazy, if I ask for plates she makes me feel like it’s a problem. She slammed the Drive through door on me because I was expressing how she made me feel. I spoke to the manager that day and they excused her by saying She gets frustrated when she doesn’t know how to count” I just left it alone and prayed about it. I haven’t seen her after that incident.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Rotisserie Chicken, Black Beans
Jessica Vega
I want to recognize Jose for his exceptional service and attentiveness every time I visit Pollo Tropical. He consistently ensures that my order is accurate and always goes the extra mile to make sure everything is perfect.
His dedication and attention to detail do not go unnoticed, and it truly enhances the dining experience. Thank you, Jose, for your excellent service!
Atmosphere: 5
Food: 5
Service: 5
Maylin Gomez Evora
I have come to this Pollo Tropical on several occasions and at various times, meaning that they have served me at different shifts and the last shift always has POOR CUSTOMER TREATMENT (they take too long on purpose, they talk over the food, some work while others are chatting and they make the service slower. Until this service improves, I will not visit this Pollo Tropical again.
Service: 1
Joel Jose contreras
I stole 3.49 a bottle of water I stole and without a gun crazy
Jose Reyes
I havent bought anything from this pollo tropical since May and sadly Today I ordered Uber eats from this location . As i was biting through the chicken thigh I noticed it was really chewy, I broke it apart and it was still raw ! 🤮🤮
Food: 1
maria del carmen irisarri pina
I just left the restaurant and the service was really slow, the chicken quarter was more than small, the thigh was separated from the thigh, I paid almost 13 dollars for almost nothing. I'm never coming back again. Very bad experience
Her name is HIDA & she is either racist or simply has an attitude problem. she’s Very rude and just throws food in the bag and thinks its funny. I Saw another employee tried to tell her how she just threw food into my bag and she literally just laugh and shrugged her shoulders. This is the second time I have had a bad encounter with her.. She needs to be fired I’ll never give my money to this pollo tropical as long as she’s there, i literally wanted to refund but the food isn’t mine , she should be fired she definitely has an issue
Atmosphere: 3
Food: 4
Service: 1
Diana Gutierrez
Chicken was burned. Will not be returning here.
Lindi Henry
I ordered a tropichop bowl. The food was not it. It's nothing special. My party and I were told we could not order the fried yucca as a side even though it appears under sides. The service was ok. The atmosphere was lackluster. I was let down, I won't be returning.
Wheelchair accessibility: The front door is wheelchair accessible.
Excellent food with great flavor...
Atmosphere: 5
Food: 5
Service: 5
Thank you for the excellent service, especially Karla for her great service ⭐⭐⭐⭐
Atmosphere: 5
Food: 5
Service: 5
Messed up my order the first time. They remade my sandwich bread was cold out of the refrigerator and the chicken had to have been sitting out over an hour. When I spoke to the manager she gave me an attitude. Service terrible and food sucks. Your new chicken sandwich your promoting won’t help you if your food and service suck!
Atmosphere: 2
Food: 1
Service: 1
Very good treatment, from the workers and especially from the manager Jenifer, very professional attention and exquisite food.
Parking: Free parking I have never had a problem 🙏🏻
Kid-friendliness: Excellent options for children, I recommend it.
Atmosphere: 5
Food: 5
Service: 5
It’s a hit or miss, Professionalism needs improvement, I order about 3 times a week there for Dinner and one incident the girl would answer the drive through “ YES” as if she was tired of me. Every request I had was her looking at me like I was crazy, if I ask for plates she makes me feel like it’s a problem. She slammed the Drive through door on me because I was expressing how she made me feel. I spoke to the manager that day and they excused her by saying She gets frustrated when she doesn’t know how to count” I just left it alone and prayed about it. I haven’t seen her after that incident.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Rotisserie Chicken, Black Beans
I want to recognize Jose for his exceptional service and attentiveness every time I visit Pollo Tropical. He consistently ensures that my order is accurate and always goes the extra mile to make sure everything is perfect.
His dedication and attention to detail do not go unnoticed, and it truly enhances the dining experience. Thank you, Jose, for your excellent service!
Atmosphere: 5
Food: 5
Service: 5
I have come to this Pollo Tropical on several occasions and at various times, meaning that they have served me at different shifts and the last shift always has POOR CUSTOMER TREATMENT (they take too long on purpose, they talk over the food, some work while others are chatting and they make the service slower. Until this service improves, I will not visit this Pollo Tropical again.
Service: 1
I stole 3.49 a bottle of water I stole and without a gun crazy
I havent bought anything from this pollo tropical since May and sadly Today I ordered Uber eats from this location . As i was biting through the chicken thigh I noticed it was really chewy, I broke it apart and it was still raw ! 🤮🤮
Food: 1
I just left the restaurant and the service was really slow, the chicken quarter was more than small, the thigh was separated from the thigh, I paid almost 13 dollars for almost nothing. I'm never coming back again. Very bad experience
Restaurantji Recommends
Chicken was burned. Will not be returning here.
Her name is HIDA & she is either racist or simply has an attitude problem. she’s Very rude and just throws food in the bag and thinks its funny. I Saw another employee tried to tell her how she just threw food into my bag and she literally just laugh and shrugged her shoulders. This is the second time I have had a bad encounter with her.. She needs to be fired I’ll never give my money to this pollo tropical as long as she’s there, i literally wanted to refund but the food isn’t mine , she should be fired she definitely has an issue
Atmosphere: 3
Food: 4
Service: 1
Chicken was burned. Will not be returning here.
I ordered a tropichop bowl. The food was not it. It's nothing special. My party and I were told we could not order the fried yucca as a side even though it appears under sides. The service was ok. The atmosphere was lackluster. I was let down, I won't be returning.
Wheelchair accessibility: The front door is wheelchair accessible.
Atmosphere: 3
Food: 2
Service: 3
Food was bland. Not a fan. Wouldn't return.
Atmosphere: 3
Food: 1
Service: 4
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