The Cheesecake Factory

Pretty surprised how good the food was at cheesecake factory I went to cheesecake factory years ago - like 10 years ago I would say and the food was fine. Nothing to call home about.

I went recently and the food was pretty tasty. I really enjoyed the eggrolls and the dumplings.

I was surprised. I just think the menu is too exhaustive. There’s too much stuff on the menu. I think they need to bring the menu down and really hone in on some of their best sellers. The menu is overwhelming. It’s too many pages. It’s too many options. Too distracting.

Always an exceptional dining experience

Kenneth A was an excellent server. He kept us happy.

I love their new buildout in Rosemary Square. I rarely write reviews for franchise restaurants, but I have to say, the staff here is super friendly and attentive. Shelby Z is such a gem. Please give her the recognition she deserves. Employees like Shelby will bring this new location to a whole nother level.

Kudos!

Excellent food and service

The wait staff is amazing. The treatment was the best I've had in Coconut creek .

I understand that it's the season for big parties and that's something they should be prepared for. Coming in at 735 and leaving my name and number with the lady at the counter, informing me it will be an hour wait. After about 40 minutes I go to status check and the woman never put my name down. We waited a total of a hour and 20 minutes and still continued to tell us it will be another 30 minutes. With that we took our business and left. Since moving locations it seems 2 times smaller. I could go on and on but 0\\10 won't come back again.

The new location is definitely smaller than the original but the food is still great and the service was amazing. Isabella is the best server, so kind, funny, and helpful!! Will 100% ask for her every time we plan on going there now

This 5 star review is solely for Chrissy on deserts at WPB location she was so accurate with our order as it was 1 bill but packed separately going to 2 different locations -she took the time to double check which cakes were going together-she has such a warm presence with a beautiful smile and even complimented me and my daughters eyes -such a lovely woman -this location is very very fortunate to have her x

Paid $40 for a Steak Diane with shrimp, which is no longer a standalone entrée but now just an add-on. The food arrived absolutely cold. The service was terrible, and the place was completely empty — now I understand why.

The food was cold when we got it. We waited over an hour for our food and when we asked the manager to come to our table she said “I will let you eat your food and come back”.

She did not seem to want to be bothered with us and our concerns. When we tried our food and realized it was cold and not up to the Cheesecake Factory standards, we asked for her back, and she looked confused and again, not wanting to help us.

Very very sad.

The restaurant is in a beautiful area with flowers and is very pretty. The service was great. The food was not so great but overall I enjoyed our time there.

For Mother's Day the server was horrible. My eggs Benny was really bad. So I asked for something easy 2 eggs potatoes bread. After about 35 minutes I told the server you win and I'll past on breakfast and he's sarcastic comment was they are just putting on the finishing touches, what a joke. If any of the managers read this it's starts with your leadership so fix you restaurant.

Bar tender was proud to say he knew nothing about wine, food was ok, atmosphere was slightly depressing. The servers seemed happy and complimented us on the way out, skip the bar get a table enjoy your experience

Who doesn’t love a Cheesecake Factory? However this one isn’t your girl. It’s not clear why this one is so bad but it just is. I’ve been here several times and every time it’s the same song, different verse. The Hostesses don’t host, they are more like track stars running for cover. All the waiters are more than phoning it in. Orders never come out right. Frequently small things are missed like silverware, straws, bread, etc. Every time I’ve been here I’ve morphed into my own waiter providing the world class service I deserve. Cooks here need more training. Food frequently is burned and then a manager will approach you to apologies but all this means to you is a longer wait for your food. This scenario happens too frequently. Florida has no shortage of Cheesecake Factories, go hit up another one if you want an enjoyable experience, you’re welcome!