They have a wide variety of flavors and the service is fast and very friendly.
Atmosphere: 5
Food: 5
Service: 5
Pablo Miro
Our last experience at the Cold Stone Creamery in Weston was nothing short of appalling and deeply disappointing. As a longtime Weston resident, I’ve always appreciated Cold Stone for its welcoming service, but last night was a stark departure from that standard.
We arrived just before the official closing time of 10:30 PM and patiently waited while the three teenage employees on shift were working. However, only one of them was actually preparing the three orders ahead of us. The other two were clearly focused on other tasks, which didn’t include acknowledging or assisting us. Each order took about 2-3 minutes, making it clear we had entered well before closing time. Yet, when it was finally our turn at 10:34 PM, we were abruptly told the store was closed and they could only serve plain ice cream—no toppings. This was both disappointing and shocking, as we had been standing there for several minutes without anyone bothering to communicate this restriction.
When we asked why this wasn’t mentioned earlier, the employee who appeared to be in charge dismissively claimed we had entered after closing time (which was untrue). Her tone was rude, her expressions smug, and her demeanor made it clear she was more interested in finishing her shift than providing a good customer experience. I asked for her name, but she mumbled it so quietly that I couldn’t even catch it, adding to the lack of professionalism.
Meanwhile, the employee preparing the orders seemed visibly uncomfortable with the situation and was trying to do her job, but the attitude and dismissiveness from the one in charge completely soured the experience.
As we left the store upset and frustrated, we heard loud laughter coming from inside. It was the final insult—mocking laughter that cemented how little respect this employee had for us as customers. I went back to address her behavior, but it was clear she wasn’t interested in listening or improving.
This is not the Cold Stone I’ve come to know and love. The brand is built on joy, great service, and respect for customers—all of which were missing last night. Weston deserves better from its only Cold Stone location. Waiting patiently for three orders, only to be treated rudely and dismissed, is unacceptable.
It’s disheartening that the staff seemed more focused on ending their day than delighting their customers. I hope this review brings attention to the need for proper training and accountability. Customers are not a burden—they are the reason your doors stay open. Please take this seriously and do better.
Atmosphere: 1
Food: 1
Service: 1
David Frenkel
Very special flavors, Excellent ice cream, the best tasting in Miami. And the service is always with a smile. Tell them David Frenkel sent you.
Atmosphere: 5
Food: 5
Service: 5
Casey J
Service was poor, cannot reccomend in good faith. Online order sign is not direct line of sight with entrance. Employees would rather serve their friends who walk in after you even though you placed you order in advance. Someone with minimal training can run this better with better attention to customer service and support. Employees should have name tags incase of food poisoning. Also mildly alarming that the back prep area was covered in food bits on the floor and counter is a bit concerning too. Please take your money and time elsewhere. Owners in Singapore please do something.
Atmosphere: 1
Food: 1
Service: 1
Nia Robinson
My partner and I place an online order it wasn’t ready when we arrived. The three girls who working the shift serve several customers before us we were waiting so long a couple ahead us walk out. If the couple in front us didn’t walk out I don’t know how long we would been waiting. Also one of the workers I guess her friends walk in she serve her friends who came after us before us which really angered my partner and me and she was giggling laughing with them so was her other co worker totally unprofessional that we waited so long.She rang up her friends right in front us and made a little remark cause she knew we were watching “let me ring you up at the other register and we can talk” are you kidding me who says that in front of customers. We finally got our order we order ice cream sandwiches we pick out specific ice cream sandswhich I guess they already come pre pack which is fine but there should be something stating that. I brought this up to workers she apologized yes but it frustrated to have waited so long for order watch employee take her friend group before you and not get exactly what you order. My partner and I will never come back to this cold stone ever I wish I could had employees working this shift names but none of them were wearing name tags.
Atmosphere: 1
Food: 4
Service: 1
Ruth S
Terrible filthy unhealthy conditions, the ice cream fridge is FILTHYYY! this place is so dirty, stinks, unsanitary food prep surfaces, I am not sure why the Health Department has not closed this joint already OMG
Atmosphere: 1
Food: 3
Service: 3
Anderson Zajicek
Enrique served me my ice cream it was spectacular. I was served by Enrique and he was outstanding.
Atmosphere: 5
Food: 5
Service: 5
Jessica D
Place need some more people to be able to attend when it gets busy. The prices are pretty high , I think the owner should really check and adjust their prices. The ice cream is good, bathroom needs more attention.
Atmosphere: 1
Food: 3
Service: 2
VersamQc
Really good ice cream place ! The service is ok. I mean it’s a little slow but you get your ice cream. The prices are high for sure 10$ for a ice cream wow ?.
They have a wide variety of flavors and the service is fast and very friendly.
Atmosphere: 5
Food: 5
Service: 5
Our last experience at the Cold Stone Creamery in Weston was nothing short of appalling and deeply disappointing. As a longtime Weston resident, I’ve always appreciated Cold Stone for its welcoming service, but last night was a stark departure from that standard.
We arrived just before the official closing time of 10:30 PM and patiently waited while the three teenage employees on shift were working. However, only one of them was actually preparing the three orders ahead of us. The other two were clearly focused on other tasks, which didn’t include acknowledging or assisting us. Each order took about 2-3 minutes, making it clear we had entered well before closing time. Yet, when it was finally our turn at 10:34 PM, we were abruptly told the store was closed and they could only serve plain ice cream—no toppings. This was both disappointing and shocking, as we had been standing there for several minutes without anyone bothering to communicate this restriction.
When we asked why this wasn’t mentioned earlier, the employee who appeared to be in charge dismissively claimed we had entered after closing time (which was untrue). Her tone was rude, her expressions smug, and her demeanor made it clear she was more interested in finishing her shift than providing a good customer experience. I asked for her name, but she mumbled it so quietly that I couldn’t even catch it, adding to the lack of professionalism.
Meanwhile, the employee preparing the orders seemed visibly uncomfortable with the situation and was trying to do her job, but the attitude and dismissiveness from the one in charge completely soured the experience.
As we left the store upset and frustrated, we heard loud laughter coming from inside. It was the final insult—mocking laughter that cemented how little respect this employee had for us as customers. I went back to address her behavior, but it was clear she wasn’t interested in listening or improving.
This is not the Cold Stone I’ve come to know and love. The brand is built on joy, great service, and respect for customers—all of which were missing last night. Weston deserves better from its only Cold Stone location. Waiting patiently for three orders, only to be treated rudely and dismissed, is unacceptable.
It’s disheartening that the staff seemed more focused on ending their day than delighting their customers. I hope this review brings attention to the need for proper training and accountability. Customers are not a burden—they are the reason your doors stay open. Please take this seriously and do better.
Atmosphere: 1
Food: 1
Service: 1
Very special flavors, Excellent ice cream, the best tasting in Miami.
And the service is always with a smile.
Tell them David Frenkel sent you.
Atmosphere: 5
Food: 5
Service: 5
Service was poor, cannot reccomend in good faith. Online order sign is not direct line of sight with entrance. Employees would rather serve their friends who walk in after you even though you placed you order in advance. Someone with minimal training can run this better with better attention to customer service and support. Employees should have name tags incase of food poisoning. Also mildly alarming that the back prep area was covered in food bits on the floor and counter is a bit concerning too. Please take your money and time elsewhere. Owners in Singapore please do something.
Atmosphere: 1
Food: 1
Service: 1
My partner and I place an online order it wasn’t ready when we arrived. The three girls who working the shift serve several customers before us we were waiting so long a couple ahead us walk out. If the couple in front us didn’t walk out I don’t know how long we would been waiting. Also one of the workers I guess her friends walk in she serve her friends who came after us before us which really angered my partner and me and she was giggling laughing with them so was her other co worker totally unprofessional that we waited so long.She rang up her friends right in front us and made a little remark cause she knew we were watching “let me ring you up at the other register and we can talk” are you kidding me who says that in front of customers. We finally got our order we order ice cream sandwiches we pick out specific ice cream sandswhich I guess they already come pre pack which is fine but there should be something stating that. I brought this up to workers she apologized yes but it frustrated to have waited so long for order watch employee take her friend group before you and not get exactly what you order. My partner and I will never come back to this cold stone ever I wish I could had employees working this shift names but none of them were wearing name tags.
Atmosphere: 1
Food: 4
Service: 1
Terrible filthy unhealthy conditions, the ice cream fridge is FILTHYYY! this place is so dirty, stinks, unsanitary food prep surfaces, I am not sure why the Health Department has not closed this joint already OMG
Atmosphere: 1
Food: 3
Service: 3
Enrique served me my ice cream it was spectacular. I was served by Enrique and he was outstanding.
Atmosphere: 5
Food: 5
Service: 5
Place need some more people to be able to attend when it gets busy. The prices are pretty high , I think the owner should really check and adjust their prices. The ice cream is good, bathroom needs more attention.
Atmosphere: 1
Food: 3
Service: 2
Really good ice cream place ! The service is ok. I mean it’s a little slow but you get your ice cream. The prices are high for sure 10$ for a ice cream wow ?.
Atmosphere: 3
Food: 5
Service: 3
so yummy!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Delicious ice cream ?. Try the strawberry cheesecake flavor
Atmosphere: 3
Food: 4
Service: 3
Delicious!
Very good ice cream
Atmosphere: 5
Food: 5
Service: 5
Too expensive I ordered 2 small cup and one waffle 28.75 and the ice cream too sweet
Great service.
Atmosphere: 5
Food: 5
Service: 5
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