Don’t trust them to take an order. Worst customer service anywhere. I placed an order and when I tried to pick up, nothing ready because I did not prepay. But when I placed the order they said to pay when I lll pick up. Manager was no help. Suggest to go anywhere else, but here. I had no cake for my daughter’s birthday because of their incompetence. They did not call on the phone number that I left at the time of the order to inform me that I had to prepay. Do not trust them!!!
Cristina Decespedes
I come in every Thursday with my daughter, and we’ve always had great service, most of the young staff are kind, professional, and generous with portions. Lately, though, one employee a young girl with long black curly hair has been noticeably unfriendly and gives much smaller servings than expected. Even my daughter noticed the difference.
Yesterday (10/16/2025), I was ready to ask for a different server, but thankfully she wasn’t there. We love this place and want to keep coming, but consistency matters especially when it’s part of a weekly tradition.
Aria Maraj
Some girl with blue hair was very rude giving us our orders. she didn’t tell us the m&ms were peanuts and my friend that was allergic to them had a reaction. she went to the bathroom to cool down and try to wear off the reaction, while in the bathroom they got locked in there. i told the worker and she just told them to open the door with her attitude.
Ashley Betancourt
Terrible service, some employee with black curly hair was extremely rude and gave me a completely different order than what I asked for. When I asked her to fix it she made the ice cream and slammed the cups on the counter and gave me a dead facial expression. What a nice waste of money. Won’t be coming back.
Athena Papageorgiou
Appalling experience. Arrived at 10:03PM, walked in and was told by a child employee called “Enrique” or so he said his name was, that they were closed. We drove to this establishment, because their closing hours are listed as 10:30PM everyday. The employee was wearing red fleece basketball shorts and sandals, at a food establishment nonetheless. I asked for the manager and at that point he mentioned he can “give us ice cream but not toppings because he already cleaned the slab” I said that it’s not the point, that the point was certain hours are listed online and I wanted to speak to a manager about this, as my time was wasted and if they did close at 10PM, I mean it’s 10:03 and a 10:30 closing time is listed, plus the attitude given didn’t make the situation better. Your establishment is in the wrong in reference to closing hours, I arrived 30 minutes prior to the listed closing time. Another young employee came out from the back with a nasty attitude which’s name was “Brandon” I understood, who then said well our POS system doesn’t let us take orders if we’re closed, which seems odd since Enrique said he would sell us ice cream but just not with toppings right? Overall having two children working an establishment with zero safety protocols in place, in reference to uniform and guidelines recommended by OSHA, contradicting themselves about closing hours and how their POS works and negligence in reference to closing hours listed, it seems no one is caring or taking care of this business… so imagine the quality of the food inventory. Another couple went in after us and also turned away. Safe to say bad customer service, negligent ownership. Never coming here again.
ana atarazona
Best Store, great Costumer service. Super good manage
claudimon
They have a wide variety of flavors and the service is fast and very friendly.
Atmosphere: 5
Food: 5
Service: 5
Pablo Miro
Our last experience at the Cold Stone Creamery in Weston was nothing short of appalling and deeply disappointing. As a longtime Weston resident, I’ve always appreciated Cold Stone for its welcoming service, but last night was a stark departure from that standard.
We arrived just before the official closing time of 10:30 PM and patiently waited while the three teenage employees on shift were working. However, only one of them was actually preparing the three orders ahead of us. The other two were clearly focused on other tasks, which didn’t include acknowledging or assisting us. Each order took about 2-3 minutes, making it clear we had entered well before closing time. Yet, when it was finally our turn at 10:34 PM, we were abruptly told the store was closed and they could only serve plain ice cream—no toppings. This was both disappointing and shocking, as we had been standing there for several minutes without anyone bothering to communicate this restriction.
When we asked why this wasn’t mentioned earlier, the employee who appeared to be in charge dismissively claimed we had entered after closing time (which was untrue). Her tone was rude, her expressions smug, and her demeanor made it clear she was more interested in finishing her shift than providing a good customer experience. I asked for her name, but she mumbled it so quietly that I couldn’t even catch it, adding to the lack of professionalism.
Meanwhile, the employee preparing the orders seemed visibly uncomfortable with the situation and was trying to do her job, but the attitude and dismissiveness from the one in charge completely soured the experience.
As we left the store upset and frustrated, we heard loud laughter coming from inside. It was the final insult—mocking laughter that cemented how little respect this employee had for us as customers. I went back to address her behavior, but it was clear she wasn’t interested in listening or improving.
This is not the Cold Stone I’ve come to know and love. The brand is built on joy, great service, and respect for customers—all of which were missing last night. Weston deserves better from its only Cold Stone location. Waiting patiently for three orders, only to be treated rudely and dismissed, is unacceptable.
It’s disheartening that the staff seemed more focused on ending their day than delighting their customers. I hope this review brings attention to the need for proper training and accountability. Customers are not a burden—they are the reason your doors stay open. Please take this seriously and do better.
Atmosphere: 1
Food: 1
Service: 1
David Frenkel
Very special flavors, Excellent ice cream, the best tasting in Miami. And the service is always with a smile. Tell them David Frenkel sent you.
Atmosphere: 5
Food: 5
Service: 5
Casey J
Service was poor, cannot reccomend in good faith. Online order sign is not direct line of sight with entrance. Employees would rather serve their friends who walk in after you even though you placed you order in advance. Someone with minimal training can run this better with better attention to customer service and support. Employees should have name tags incase of food poisoning. Also mildly alarming that the back prep area was covered in food bits on the floor and counter is a bit concerning too. Please take your money and time elsewhere. Owners in Singapore please do something.
My partner and I place an online order it wasn’t ready when we arrived. The three girls who working the shift serve several customers before us we were waiting so long a couple ahead us walk out. If the couple in front us didn’t walk out I don’t know how long we would been waiting. Also one of the workers I guess her friends walk in she serve her friends who came after us before us which really angered my partner and me and she was giggling laughing with them so was her other co worker totally unprofessional that we waited so long.She rang up her friends right in front us and made a little remark cause she knew we were watching “let me ring you up at the other register and we can talk” are you kidding me who says that in front of customers. We finally got our order we order ice cream sandwiches we pick out specific ice cream sandswhich I guess they already come pre pack which is fine but there should be something stating that. I brought this up to workers she apologized yes but it frustrated to have waited so long for order watch employee take her friend group before you and not get exactly what you order. My partner and I will never come back to this cold stone ever I wish I could had employees working this shift names but none of them were wearing name tags.
Atmosphere: 1
Food: 4
Service: 1
Ruth S
Terrible filthy unhealthy conditions, the ice cream fridge is FILTHYYY! this place is so dirty, stinks, unsanitary food prep surfaces, I am not sure why the Health Department has not closed this joint already OMG
Atmosphere: 1
Food: 3
Service: 3
Anderson Zajicek
Enrique served me my ice cream it was spectacular. I was served by Enrique and he was outstanding.
Atmosphere: 5
Food: 5
Service: 5
Jessica D
Place need some more people to be able to attend when it gets busy. The prices are pretty high , I think the owner should really check and adjust their prices. The ice cream is good, bathroom needs more attention.
Atmosphere: 1
Food: 3
Service: 2
VersamQc
Really good ice cream place ! The service is ok. I mean it’s a little slow but you get your ice cream. The prices are high for sure 10$ for a ice cream wow ?.
Don’t trust them to take an order. Worst customer service anywhere. I placed an order and when I tried to pick up, nothing ready because I did not prepay. But when I placed the order they said to pay when I lll pick up. Manager was no help. Suggest to go anywhere else, but here. I had no cake for my daughter’s birthday because of their incompetence. They did not call on the phone number that I left at the time of the order to inform me that I had to prepay. Do not trust them!!!
I come in every Thursday with my daughter, and we’ve always had great service, most of the young staff are kind, professional, and generous with portions. Lately, though, one employee a young girl with long black curly hair has been noticeably unfriendly and gives much smaller servings than expected. Even my daughter noticed the difference.
Yesterday (10/16/2025), I was ready to ask for a different server, but thankfully she wasn’t there. We love this place and want to keep coming, but consistency matters especially when it’s part of a weekly tradition.
Some girl with blue hair was very rude giving us our orders. she didn’t tell us the m&ms were peanuts and my friend that was allergic to them had a reaction. she went to the bathroom to cool down and try to wear off the reaction, while in the bathroom they got locked in there. i told the worker and she just told them to open the door with her attitude.
Terrible service, some employee with black curly hair was extremely rude and gave me a completely different order than what I asked for. When I asked her to fix it she made the ice cream and slammed the cups on the counter and gave me a dead facial expression. What a nice waste of money. Won’t be coming back.
Appalling experience. Arrived at 10:03PM, walked in and was told by a child employee called “Enrique” or so he said his name was, that they were closed. We drove to this establishment, because their closing hours are listed as 10:30PM everyday. The employee was wearing red fleece basketball shorts and sandals, at a food establishment nonetheless. I asked for the manager and at that point he mentioned he can “give us ice cream but not toppings because he already cleaned the slab” I said that it’s not the point, that the point was certain hours are listed online and I wanted to speak to a manager about this, as my time was wasted and if they did close at 10PM, I mean it’s 10:03 and a 10:30 closing time is listed, plus the attitude given didn’t make the situation better. Your establishment is in the wrong in reference to closing hours, I arrived 30 minutes prior to the listed closing time. Another young employee came out from the back with a nasty attitude which’s name was “Brandon” I understood, who then said well our POS system doesn’t let us take orders if we’re closed, which seems odd since Enrique said he would sell us ice cream but just not with toppings right? Overall having two children working an establishment with zero safety protocols in place, in reference to uniform and guidelines recommended by OSHA, contradicting themselves about closing hours and how their POS works and negligence in reference to closing hours listed, it seems no one is caring or taking care of this business… so imagine the quality of the food inventory. Another couple went in after us and also turned away. Safe to say bad customer service, negligent ownership. Never coming here again.
Best Store, great Costumer service.
Super good manage
They have a wide variety of flavors and the service is fast and very friendly.
Atmosphere: 5
Food: 5
Service: 5
Our last experience at the Cold Stone Creamery in Weston was nothing short of appalling and deeply disappointing. As a longtime Weston resident, I’ve always appreciated Cold Stone for its welcoming service, but last night was a stark departure from that standard.
We arrived just before the official closing time of 10:30 PM and patiently waited while the three teenage employees on shift were working. However, only one of them was actually preparing the three orders ahead of us. The other two were clearly focused on other tasks, which didn’t include acknowledging or assisting us. Each order took about 2-3 minutes, making it clear we had entered well before closing time. Yet, when it was finally our turn at 10:34 PM, we were abruptly told the store was closed and they could only serve plain ice cream—no toppings. This was both disappointing and shocking, as we had been standing there for several minutes without anyone bothering to communicate this restriction.
When we asked why this wasn’t mentioned earlier, the employee who appeared to be in charge dismissively claimed we had entered after closing time (which was untrue). Her tone was rude, her expressions smug, and her demeanor made it clear she was more interested in finishing her shift than providing a good customer experience. I asked for her name, but she mumbled it so quietly that I couldn’t even catch it, adding to the lack of professionalism.
Meanwhile, the employee preparing the orders seemed visibly uncomfortable with the situation and was trying to do her job, but the attitude and dismissiveness from the one in charge completely soured the experience.
As we left the store upset and frustrated, we heard loud laughter coming from inside. It was the final insult—mocking laughter that cemented how little respect this employee had for us as customers. I went back to address her behavior, but it was clear she wasn’t interested in listening or improving.
This is not the Cold Stone I’ve come to know and love. The brand is built on joy, great service, and respect for customers—all of which were missing last night. Weston deserves better from its only Cold Stone location. Waiting patiently for three orders, only to be treated rudely and dismissed, is unacceptable.
It’s disheartening that the staff seemed more focused on ending their day than delighting their customers. I hope this review brings attention to the need for proper training and accountability. Customers are not a burden—they are the reason your doors stay open. Please take this seriously and do better.
Atmosphere: 1
Food: 1
Service: 1
Very special flavors, Excellent ice cream, the best tasting in Miami.
And the service is always with a smile.
Tell them David Frenkel sent you.
Atmosphere: 5
Food: 5
Service: 5
Service was poor, cannot reccomend in good faith. Online order sign is not direct line of sight with entrance. Employees would rather serve their friends who walk in after you even though you placed you order in advance. Someone with minimal training can run this better with better attention to customer service and support. Employees should have name tags incase of food poisoning. Also mildly alarming that the back prep area was covered in food bits on the floor and counter is a bit concerning too. Please take your money and time elsewhere. Owners in Singapore please do something.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
My partner and I place an online order it wasn’t ready when we arrived. The three girls who working the shift serve several customers before us we were waiting so long a couple ahead us walk out. If the couple in front us didn’t walk out I don’t know how long we would been waiting. Also one of the workers I guess her friends walk in she serve her friends who came after us before us which really angered my partner and me and she was giggling laughing with them so was her other co worker totally unprofessional that we waited so long.She rang up her friends right in front us and made a little remark cause she knew we were watching “let me ring you up at the other register and we can talk” are you kidding me who says that in front of customers. We finally got our order we order ice cream sandwiches we pick out specific ice cream sandswhich I guess they already come pre pack which is fine but there should be something stating that. I brought this up to workers she apologized yes but it frustrated to have waited so long for order watch employee take her friend group before you and not get exactly what you order. My partner and I will never come back to this cold stone ever I wish I could had employees working this shift names but none of them were wearing name tags.
Atmosphere: 1
Food: 4
Service: 1
Terrible filthy unhealthy conditions, the ice cream fridge is FILTHYYY! this place is so dirty, stinks, unsanitary food prep surfaces, I am not sure why the Health Department has not closed this joint already OMG
Atmosphere: 1
Food: 3
Service: 3
Enrique served me my ice cream it was spectacular. I was served by Enrique and he was outstanding.
Atmosphere: 5
Food: 5
Service: 5
Place need some more people to be able to attend when it gets busy. The prices are pretty high , I think the owner should really check and adjust their prices. The ice cream is good, bathroom needs more attention.
Atmosphere: 1
Food: 3
Service: 2
Really good ice cream place ! The service is ok. I mean it’s a little slow but you get your ice cream. The prices are high for sure 10$ for a ice cream wow ?.
Atmosphere: 3
Food: 5
Service: 3
Loading...