In drive through, 9 out of 10 times, there is an item that I purchased that's not in the bag when I get home. You have to ask for a receipt, as they don't readily give you one. When I've tried to call the restaurant, no one answers the phone.
Atmosphere: 3
Food: 4
Service: 1
Laura Hernandez
I love this place, they always have the best chicken at the best price
Atmosphere: 5
Food: 5
Service: 5
Andrea Marino
Food (quesadilla wrap) was super cold. Service was awful.
Atmosphere: 2
Food: 1
Service: 1
Mark
The place is extremely dirty and unhygienic. The floors, counters, and work areas are not properly cleaned, and the overall environment feels neglected and unsanitary. On top of that, the employees don’t follow basic food safety standards—many of them do not wear hair nets, and several have very long weaves that are left uncovered while handling food. This is both unprofessional and a serious health code violation, making the establishment not only unpleasant but also unsafe for customers.
Atmosphere: 1
Food: 1
Service: 1
Richard Rick
This has become one of my favorites chicken places to eat. They didn’t have a lot of employees working today but the manager took my order and the way he did it make my day. He was super friendly and helpful when talking my order. And when I finished ordering the order was ready in less than a minute. I’ll be definitely coming more often here. You’re doing an excellent job. 5 stars service ⭐️ ⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
Juvencio Dieguez
Great food like always, peefect for lunch time.
Atmosphere: 5
Food: 5
Service: 5
Lina Barrera
No bread. No napkins. Tables dirty. Poor customer service.
Atmosphere: 1
Food: 1
Service: 1
Riki P
I was hungry and wanted a late night quick snack and I saw this Pollo Tropical and the experience was amazing. Great food and service. 5-5 stars
Atmosphere: 5
Food: 5
Service: 5
Nancy Cooke
Often they have no dark meat but 2 days in a row they had no chicken!
Food: 4
Service: 3
Tedd Persaud
Try ordering at the drive thru nobody's answering come to the where you pay the employee should have stayed home and get herself together very rude
Been going to this Pollo for about a year now once a week and they have NEVER gotten my order right, maybe only one time. I’m not even a picky guy but this is crazy. I’ve recorded myself ordering from here just to show my friends how ridiculous it is. I always go at night and it’s the same people, they are a little rude. No manners, thank you, please, etc. I am extremely clear with my order as well, I can’t say it any better. I say it multiple times and then I ask them to repeat it back to me and it’s something completely different lol. After back and forth they have the order right, I get my food and it’s still the wrong order. Get a new person to take the orders or something this is just insane
Atmosphere: 1
Food: 5
Service: 1
Ben Franco
Waited over 20 mins in the drive thru and the girl was just walking around and on her phone. Call my crazy but drive thru is suppose to be quicker than going inside or the online orders. Dont go to this location, im sure there is a better one thats faster service. I wish I could give 0 stars but im forced to give at least 1
Atmosphere: 1
Food: 1
Service: 1
levi boswell
They’re 0/4 here 😆 not going back
Atmosphere: 1
Food: 1
Service: 1
Milva Barragan Vargas
Evanoff made our day today. His spirit light up the place and made our experience very special.
Atmosphere: 4
Food: 5
Service: 5
Joe Man
Unfortunately, bad service. Make sure after you place the order to watch the prep line. Otherwise, orders after yours will be completed first. You'll be standing there and nothing is getting done.
We notifed manager in red shirt. He jumped on our order quickly.
In drive through, 9 out of 10 times, there is an item that I purchased that's not in the bag when I get home. You have to ask for a receipt, as they don't readily give you one. When I've tried to call the restaurant, no one answers the phone.
Atmosphere: 3
Food: 4
Service: 1
I love this place, they always have the best chicken at the best price
Atmosphere: 5
Food: 5
Service: 5
Food (quesadilla wrap) was super cold. Service was awful.
Atmosphere: 2
Food: 1
Service: 1
The place is extremely dirty and unhygienic. The floors, counters, and work areas are not properly cleaned, and the overall environment feels neglected and unsanitary. On top of that, the employees don’t follow basic food safety standards—many of them do not wear hair nets, and several have very long weaves that are left uncovered while handling food. This is both unprofessional and a serious health code violation, making the establishment not only unpleasant but also unsafe for customers.
Atmosphere: 1
Food: 1
Service: 1
This has become one of my favorites chicken places to eat. They didn’t have a lot of employees working today but the manager took my order and the way he did it make my day. He was super friendly and helpful when talking my order. And when I finished ordering the order was ready in less than a minute. I’ll be definitely coming more often here. You’re doing an excellent job.
5 stars service ⭐️ ⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
Great food like always, peefect for lunch time.
Atmosphere: 5
Food: 5
Service: 5
No bread. No napkins. Tables dirty. Poor customer service.
Atmosphere: 1
Food: 1
Service: 1
I was hungry and wanted a late night quick snack and I saw this Pollo Tropical and the experience was amazing. Great food and service. 5-5 stars
Atmosphere: 5
Food: 5
Service: 5
Often they have no dark meat but 2 days in a row they had no chicken!
Food: 4
Service: 3
Try ordering at the drive thru nobody's answering come to the where you pay the employee should have stayed home and get herself together very rude
Atmosphere: 3
Food: 5
Service: 2
Restaurantji Recommends
Been going to this Pollo for about a year now once a week and they have NEVER gotten my order right, maybe only one time. I’m not even a picky guy but this is crazy. I’ve recorded myself ordering from here just to show my friends how ridiculous it is. I always go at night and it’s the same people, they are a little rude. No manners, thank you, please, etc. I am extremely clear with my order as well, I can’t say it any better. I say it multiple times and then I ask them to repeat it back to me and it’s something completely different lol. After back and forth they have the order right, I get my food and it’s still the wrong order. Get a new person to take the orders or something this is just insane
Atmosphere: 1
Food: 5
Service: 1
Waited over 20 mins in the drive thru and the girl was just walking around and on her phone. Call my crazy but drive thru is suppose to be quicker than going inside or the online orders. Dont go to this location, im sure there is a better one thats faster service. I wish I could give 0 stars but im forced to give at least 1
Atmosphere: 1
Food: 1
Service: 1
They’re 0/4 here 😆 not going back
Atmosphere: 1
Food: 1
Service: 1
Evanoff made our day today. His spirit light up the place and made our experience very special.
Atmosphere: 4
Food: 5
Service: 5
Unfortunately, bad service. Make sure after you place the order to watch the prep line. Otherwise, orders after yours will be completed first. You'll be standing there and nothing is getting done.
We notifed manager in red shirt. He jumped on our order quickly.
Atmosphere: 2
Food: 2
Service: 2
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