Thank you Pollo Tropical Weston for having people like Ana and Dora, so attentive and willing to provide careful attention. Quality of service. Keep it up 👏👏👏👍
Justin D
Gave this place a few tries because I've lived Pollo over the years, but this location in particular has bad food and even worse service. Employees are miserable and treat customers like they are an inconvenience. I'm sure it's a leadership/management issue.
Ronald Levine
Big disappointment. I ordered my chicken sandwich plain and it came with sauce on it. I couldn’t eat it.I ordered a side of Corn but didn’t get it. We spent $47 and the experience was very disappointing
Food: 1
Service: 3
Louis Vega
Good food. Check your order before leaving. Twice they forgot an item. Called the main phone number, and they credited me on the phone app.
Atmosphere: 3
Food: 3
Service: 3
forever time
TOO SLOW!!!
I just left. Because of them I was standing there waiting cause they didn’t say on the screen my food was ready. I assumed the take outs there weren’t for me until they asked for my name again. One of the workers seems to get mad (she wears glasses and she’s Haitian — I am Haitian too so I can bring up ethnicities). Get it together and don’t be mad that you’re unorganized. Lunch time is very busy which I understand, but get it together. Every time I come to this location either the food isn’t ready or idk where it is. Sticking to sunrise pollo tropical from now on.
This Pollo Tropical gets my order wrong almost every time I buy food there. They either leave something out or give you the wrong thing. This time they incorrectly gave me a half chicken DARK meat platter, instead of what I ordered which was a half chicken WHITE meat platter. My husband had to drive back over five miles to get it exchanged for the right thing. They gave him attitude and dirty looks and told him that he never said half a Chicken white meat although it's the only thing I ever order from there. They took the food he brought back and took out the old chicken and put in the correct chicken but left the old cold rice and beans instead of giving him a completely new meal. On top of everything they don't cut the portion of the half chicken the right way. A Half chicken White meat brings two full chicken breasts with wings attached to the breast, the way that they cut it was a fraction of the chicken breast with the wing, they do this every single time. Someone please come train your cooks and servers on how to properly cut the chicken and serve it. Look at past reviews and you will see that other people have mentioned that they don't get the full chicken breast, they've also received less than the whole breast with the wing attached. I have refrained from writing this review but it's time they understand that they need to provide adequate service to their customers which is what keeps the business alive and helps them keep their jobs.
Atmosphere: 2
Food: 2
Service: 1
ARMANDO GOMEZ
Everything is excellent! Thank you very good zopa
Atmosphere: 5
Food: 5
Service: 5
helder pestana
The food was bad and the charge more than they should have
Agueda Perez-Diaz
Griffin and flamingo location, quiet and good service!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Original Family Meal
Hernan Trujillo
Good food, charcoal chicken, delicious black beans, yuccas. All rich
Excellent attention
Atmosphere: 5
Food: 5
Service: 5
I recently went to eat there and the employees, Dora and Ana treated me excellently.
Service: 5
Every time I go to this Pollo tropical Dora and Ann do an excellent service !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pollo Tropical, Chicken Tropichop
Dora and anna were very kind today , they got my order ready very fast , excellent service. Thanks.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salsas, Pollo Tropical, Salad, Chicken Tropichop, Cuban Sandwich, Grilled Chicken, Tropical Trio, Black Beans
Thank you Pollo Tropical Weston for having people like Ana and Dora, so attentive and willing to provide careful attention. Quality of service. Keep it up 👏👏👏👍
Gave this place a few tries because I've lived Pollo over the years, but this location in particular has bad food and even worse service. Employees are miserable and treat customers like they are an inconvenience. I'm sure it's a leadership/management issue.
Big disappointment. I ordered my chicken sandwich plain and it came with sauce on it.
I couldn’t eat it.I ordered a side of Corn but didn’t get it.
We spent $47 and the experience was very disappointing
Food: 1
Service: 3
Good food. Check your order before leaving. Twice they forgot an item. Called the main phone number, and they credited me on the phone app.
Atmosphere: 3
Food: 3
Service: 3
TOO SLOW!!!
I just left. Because of them I was standing there waiting cause they didn’t say on the screen my food was ready. I assumed the take outs there weren’t for me until they asked for my name again. One of the workers seems to get mad (she wears glasses and she’s Haitian — I am Haitian too so I can bring up ethnicities). Get it together and don’t be mad that you’re unorganized. Lunch time is very busy which I understand, but get it together. Every time I come to this location either the food isn’t ready or idk where it is. Sticking to sunrise pollo tropical from now on.
Atmosphere: 2
Food: 2
Service: 2
Love it here, for show. Gates.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
This Pollo Tropical gets my order wrong almost every time I buy food there. They either leave something out or give you the wrong thing. This time they incorrectly gave me a half chicken DARK meat platter, instead of what I ordered which was a half chicken WHITE meat platter. My husband had to drive back over five miles to get it exchanged for the right thing. They gave him attitude and dirty looks and told him that he never said half a Chicken white meat although it's the only thing I ever order from there. They took the food he brought back and took out the old chicken and put in the correct chicken but left the old cold rice and beans instead of giving him a completely new meal. On top of everything they don't cut the portion of the half chicken the right way. A Half chicken White meat brings two full chicken breasts with wings attached to the breast, the way that they cut it was a fraction of the chicken breast with the wing, they do this every single time. Someone please come train your cooks and servers on how to properly cut the chicken and serve it. Look at past reviews and you will see that other people have mentioned that they don't get the full chicken breast, they've also received less than the whole breast with the wing attached. I have refrained from writing this review but it's time they understand that they need to provide adequate service to their customers which is what keeps the business alive and helps them keep their jobs.
Atmosphere: 2
Food: 2
Service: 1
Everything is excellent! Thank you very good zopa
Atmosphere: 5
Food: 5
Service: 5
The food was bad and the charge more than they should have
Griffin and flamingo location, quiet and good service!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Original Family Meal
Good food, charcoal chicken, delicious black beans, yuccas. All rich
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pollo Asado
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