Pollo Tropical

2633 Weston Rd, Weston
(954) 389-2572

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Recent Reviews

Today I did an online order which included various salsas. I send somebody to pickup the order for me.

The order was missing all the salsas. I guess it was because you can selfserve the salsas at will in the store, but then remove the option to order them online.

I assume if there is an option to choose the salsas you want it must be included by whoever is preparing the order
I had a large order placed for Father’s Day which I did online the day before. When I arrived for pickup, the restaurant had not received the order! Their system had a glitch or something. I slightly panicked as I had twenty people coming to my house within the hour. Nowadays, so many people would have said, sorry, nothing we can do and shrugged their shoulders because at the end of the day, what do they care? They get paid the same whether they help me or not. That was not...
It has improved over previous visits, and it still needs to improve some more.
Service isn't up to par.
Par is very low in these type of establishments, and they still come up short.

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