Jersey Mike's Subs

Subject: Concern Regarding Customer Service – Jersey Mike’s, 5625 Seven Mile Dr, The Villages, FL

Dear Jersey Mike’s Customer Service Team,

I am writing to formally express my disappointment regarding the service my group received at your 5625 Seven Mile Dr, The Villages, FL location. We arrived at least 40 minutes before the store’s 9 PM closing time and were the only customers in the store at that time. However, we were not greeted upon arrival, and the employees were very slow to begin preparing our order.

Two employees, one male and one female, displayed frustration through their actions—slamming fridge doors, handling food aggressively, and making loud, disruptive noises while preparing orders. More concerningly, they openly discussed our group when stepping away, making us feel uncomfortable and unwelcome. Despite our polite and respectful demeanor, we were met with rudeness and passive-aggressive behavior. This same treatment was extended to the customer behind us as well.

Given that we spent over $100 on our meal, we expected a level of service consistent with the positive experiences we have had at other Jersey Mike’s locations. Unfortunately, this visit was disappointing enough to make us reconsider returning to this particular store.

I am bringing this to your attention in the hope that it will be addressed appropriately. Customer service is a crucial aspect of any business, and I trust that Jersey Mike’s values its customers’ experiences. I appreciate your time and consideration and look forward to your response.

Atmosphere: 1

Food: 1

Service: 1

It was too expensive.

Parking: Lake Sumter County

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Sandwich

Don’t answer phone

Service: 1

This is my new favorite sub place! It runs laps around Subway. Wheat bread is very good. Turkey with Provolone is the sub I always order. They even have Pepsi Zero which tastes way better than Diet Pepsi, IMHO! Fast service, accurate. Luckily, pretty close to our house on 466a in The Villages.

Parking: No worries about parking!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Turkey and Provolone

i had a number 26 today wich was very good the service was great! and top notch carissa made and served me my sub with a smile highly recommend a promotion or raise excellent work

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich

I do love the sandwiches, but the lack of meat used now has gotten rediculous. The brand was originally built on a great sandwich with generous meat portions That is no longer the case. I have a hard time paying 10 dollars for a half sandwich with little to no meat on it!

Atmosphere: 4

Food: 2

Service: 4

So fresh and delicious

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: The Original Italian

Ordered a big order online and paid for it online. Get to the store to pick it up and they said the order never came through. They told me I must have sent it to the wrong store. I showed them my confirmation was the correct location, as well as the charge on my credit card. They said it had to be a glitch and they will refund my original online payment if I paid in store. I had several people waiting on me to pick up the order so I went ahead and paid again. Weeks later still nothing from customer service at Jersey mikes. The phone number is just as useless as the employees there.

Service: 1

The employees on this Jersey Mike restaurant are so efficient and friendly especially the employees that work on Thursday afternoons. Even though it is busy they are very patient and polite. They deserve positive recognition from their managers. The subs are great, too.

Atmosphere: 4

Food: 5

Service: 5

Even though there were several people in line, the service was quick, friendly and efficient. Food was fresh and delicious.

Atmosphere: 5

Food: 5

Service: 5

Wow! Overpriced for very little roast beef, and mostly just a bread, lettuce and tomato sandwich.
Will never patronize any Jersey Mike's again.

Atmosphere: 1

Food: 1

Service: 3

We had a great experience at Jersey Mike's in Wildwood. Summer George was so helpful and friendly. The dining room was super clean and our sandwiches made to perfection. Thanks Summer for leading the way.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich, Chips

I always order in advance using their APP. They get the order right; great sandwiches and good service at a fair price.

Food: 5

Service: 5

Recommended dishes: Sandwich

Tried a tuna sandwich here, taste like straight vinegar. Took a few bites then the rest went to the trash. Tuna has no seasoning and was in huge chunks. Never again for $18!

Food: 1

Recommended dishes: Sandwich

worst Jersey Mike's to ever work for

Atmosphere: 1

Food: 1

Service: 1