Absolutely the worst Dunkin’ location in the entire country. I’ve never experienced such a complete failure across the board — drinks are watery and flavorless, food comes out cold or barely lukewarm, and the customer service is practically nonexistent. It’s like they deliberately hired a team of untrained, uninterested kids who have zero clue what they’re doing — and even less interest in learning. There’s no sense of urgency, no professionalism, and clearly no management holding anyone accountable. If you care about your time, your money, or your health, avoid this place at all costs. Dunkin’ should be embarrassed to have its name on this location.
AB
absolutely TERRIBLE service every single time. If there was an option for zero stars, I would select that. I live extremely close so I kept coming back anyways, but yesterday was my last straw with this location. I waited, no joke, between TEN AND FIFTEEN minutes at the counter before I even SAW anyone who works there. The doorbell goes off every time someone walks into the cafe, so I have no idea what they are possibly doing in the back that prevents them from taking my order, especially considering there was not a single other person in the cafe and no cars in the drive thru. When the person did come take my order, she didn't even apologize and definitely seemed like she hates her job. Not friendly in the slightest. From now on I will be going out of my way to go to the Dunkin in Winter Garden - much better, faster service. This place needs a complete overhaul.
TJ Haltz
Waited for almost 20 min only to get the window FOR THE GUY TO RING IN THE ORDER JUST THEN. Decided not to wait. Good thing there’s a Starbucks near by
Service: 1
Danny Curbelo
Dunking Donuts as a company needs to change their policies. This is a donut place. It never fails...if I go to get donuts, they seldom have the kind I want. By 9am they are sold out on many of their flavors/kinds. You are a donut place. You need to have all your donuts available during business hours and at the very least AM hours. The service at this location is also not very good.
Atmosphere: 1
Food: 3
Service: 1
Jorivi Alcantara
Took forever to get my mobile order
Lauren Gillikin
Honestly don’t even come and waste your time or money. Just drive up 10 minutes more to another Dunkin, because you could be the only car there and get sent to the front so it doesn’t affect their times ( so corporate doesn’t get wind). The manager sucks she’s very rude and is running the place in the ground. Your food could be a 50/50 shot in the dark wether it’s burnt/ cold/ missing.
Atmosphere: 1
Food: 1
Service: 1
Fran DG
Used drive thru, they asked me to move forward as they prepare my order. Waited outside for a long time and had to go inside only to find out they gave my drink away.
Customer coming out the store said “good luck, it’s chaos in there” 100%!!!!!
Atmosphere: 1
Food: 1
Service: 1
Kym H
Went in for veterans day free doughnut and the lady behind the counter was very rude and told me NO with an attitude!!! First year I've ever been told no to a free doughnut on VETERANS DAY!! The one day we get and this is the treatment we get! Wow.
Felix Alvarez
Our first and only time here. We waited about 25 minutes watching other people get their food before us. Turns out that they gave our food to someone else. Never again
Service: 1
Vincent Lettieri
They show very little care for the guests that are in the store. Then tended to only focus on the drive through. I stood infront of the counter for what felt like 5 minutes before someone even said something to me
Waiting almost a half hour for my order inside and they messed up both drinks. Ended up leaving because they were so understaffed and didn’t care.
Atmosphere: 2
Food: 2
Service: 2
OG
I usually go to Starbucks, but my daughter was craving something from Dunkin'. She was a bit disappointed when they didn’t have the drink she wanted, but the staff was incredibly helpful.
Instead of letting her leave upset, they suggested some great alternatives and even let her sample a few options, which was such a thoughtful gesture. It really brightened her day.
Special thanks to the assistant manager, Adam, who went above and beyond to make sure we left happy. We'll definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
Venu S
Ordered at 11:00 am and still waiting in the parking lot till 11:20 am.
Lauren Fowler
This review comes after multiple attempts at different times of day to purchase fresh donuts and they are always out and I’m talking about 1 PM in the day. This is absolutely ridiculous. I’m not even sure why they are open.
Atmosphere: 1
Food: 4
Service: 1
Nermeen
I usually stop by for an afternoon pick me up. Adam was super nice. I asked for an egg and cheese but asked for them to make sure it didn't touch any bacon or bacon grease. Adam took care of it with a smile. Great service!
Absolutely the worst Dunkin’ location in the entire country. I’ve never experienced such a complete failure across the board — drinks are watery and flavorless, food comes out cold or barely lukewarm, and the customer service is practically nonexistent. It’s like they deliberately hired a team of untrained, uninterested kids who have zero clue what they’re doing — and even less interest in learning. There’s no sense of urgency, no professionalism, and clearly no management holding anyone accountable. If you care about your time, your money, or your health, avoid this place at all costs. Dunkin’ should be embarrassed to have its name on this location.
absolutely TERRIBLE service every single time. If there was an option for zero stars, I would select that. I live extremely close so I kept coming back anyways, but yesterday was my last straw with this location. I waited, no joke, between TEN AND FIFTEEN minutes at the counter before I even SAW anyone who works there. The doorbell goes off every time someone walks into the cafe, so I have no idea what they are possibly doing in the back that prevents them from taking my order, especially considering there was not a single other person in the cafe and no cars in the drive thru. When the person did come take my order, she didn't even apologize and definitely seemed like she hates her job. Not friendly in the slightest. From now on I will be going out of my way to go to the Dunkin in Winter Garden - much better, faster service. This place needs a complete overhaul.
Waited for almost 20 min only to get the window FOR THE GUY TO RING IN THE ORDER JUST THEN. Decided not to wait. Good thing there’s a Starbucks near by
Service: 1
Dunking Donuts as a company needs to change their policies. This is a donut place. It never fails...if I go to get donuts, they seldom have the kind I want. By 9am they are sold out on many of their flavors/kinds. You are a donut place. You need to have all your donuts available during business hours and at the very least AM hours. The service at this location is also not very good.
Atmosphere: 1
Food: 3
Service: 1
Took forever to get my mobile order
Honestly don’t even come and waste your time or money. Just drive up 10 minutes more to another Dunkin, because you could be the only car there and get sent to the front so it doesn’t affect their times ( so corporate doesn’t get wind). The manager sucks she’s very rude and is running the place in the ground. Your food could be a 50/50 shot in the dark wether it’s burnt/ cold/ missing.
Atmosphere: 1
Food: 1
Service: 1
Used drive thru, they asked me to move forward as they prepare my order. Waited outside for a long time and had to go inside only to find out they gave my drink away.
Customer coming out the store said “good luck, it’s chaos in there” 100%!!!!!
Atmosphere: 1
Food: 1
Service: 1
Went in for veterans day free doughnut and the lady behind the counter was very rude and told me NO with an attitude!!! First year I've ever been told no to a free doughnut on VETERANS DAY!! The one day we get and this is the treatment we get! Wow.
Our first and only time here. We waited about 25 minutes watching other people get their food before us. Turns out that they gave our food to someone else. Never again
Service: 1
They show very little care for the guests that are in the store. Then tended to only focus on the drive through. I stood infront of the counter for what felt like 5 minutes before someone even said something to me
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Waiting almost a half hour for my order inside and they messed up both drinks. Ended up leaving because they were so understaffed and didn’t care.
Atmosphere: 2
Food: 2
Service: 2
I usually go to Starbucks, but my daughter was craving something from Dunkin'. She was a bit disappointed when they didn’t have the drink she wanted, but the staff was incredibly helpful.
Instead of letting her leave upset, they suggested some great alternatives and even let her sample a few options, which was such a thoughtful gesture. It really brightened her day.
Special thanks to the assistant manager, Adam, who went above and beyond to make sure we left happy. We'll definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
Ordered at 11:00 am and still waiting in the parking lot till 11:20 am.
This review comes after multiple attempts at different times of day to purchase fresh donuts and they are always out and I’m talking about 1 PM in the day. This is absolutely ridiculous. I’m not even sure why they are open.
Atmosphere: 1
Food: 4
Service: 1
I usually stop by for an afternoon pick me up. Adam was super nice. I asked for an egg and cheese but asked for them to make sure it didn't touch any bacon or bacon grease. Adam took care of it with a smile. Great service!
Atmosphere: 5
Food: 4
Service: 5
Loading...