When I arrived to the store there were two people ahead of me still waiting to be served despite there being 3 employees working. The employees were more focused on taking care of online orders rather than serving the customers in front of them. By the time I left it had been 25 minutes for me to get two cups of ice cream. As a former restaurant manager, the customers physically inside the store always took priority over online orders (who rarely show up on time anyway).
Now let's talk about the cost. I didn't realize until the end that the $8 cup of ice cream only included two mix ins, with each additional being an extra $1.09. I wrongly assumed that choosing one of their standard suggestions on the wall would be all inclusive of the price. Looking at the offerings now, I see every single one of them have 3 or more toppings in them, which is a sneaky way of getting people to pay more. In all it cost me $20 for two mediocre cups of ice cream.
Unfortunately due to the slow service and high cost, the value just isn't there for me to want to revisit again in the future.
Ashley Jones
Excellent customer service! The cake batter doesn’t miss. Excellent dessert option that is conveniently located within walking distance of 7-8 great restaurants.
Lee Gibson
Lovely Ice Cream rolled and made in front of you great value. We Oreo Overload and Bannana Cream Pudding both were lovely!
Corey
All I can say is awesome. The staff was so helpful with help pick our selections. Worth the trip
Kenzie S
My boyfriend went to this location because I asked for ice cream and it was the closest to him from work. He told me the girl working there was super interested in him(flirty/nervous/bubbly/very smiley) and hooked him up with a larger size than what he asked for and made it nice and clean. Then he called me to confirm what I wanted, and once she heard he had a girlfriend, her entire attitude switched to being dismissive and perfunctory. She made my order extremely messy and quick, using what seems like old liquidy whipped cream as well. Very toxic behavior, and we won't be going back to this location if that's how the employees act.
Carolina Forero Beltrán
My first time there, I'm really loved, good service sistem, big portion and many options
Michael Boyd
Was craving ice cream. Asked for a certain ice cream displayed on the glass. Took it home and realized it wasn't what I ordered but its ice cream which generally is always good so I can't complain too much. It's also on me for semi watching them make it infront of me.
Dani Girl
Wanted sorbet. They only had one flavor left. So I got a mango pineapple smoothie which was AMAZINGLY delicious. . My granddaughters got ice cream. They were happy
Josh C
Closes at 10 so y’all should be open til10.
Atmosphere: 1
Food: 1
Service: 1
millybadison
The title is the name of the sundae! It’s delicious. The salty almonds are my favorite.
Ingredients: Silk® Chocolate Almondmilk Frozen Dessert, Banana, Peanut Butter & Roasted Almonds
You would think that for a location that opened recently, their employees would be on top of their game. We were very wrong. As soon as we walked in, we were not greeted, both workers were seated on the counters and were talking to friends who weren’t purchasing anything. While standing waiting to be helped, the younger woman eventually hopped down off the counter and huffed as if we were an inconvenience to her PAID TIME ON THE CLOCK. And when we decided to leave she hopped back up on the counter and continued her chat. As we were leaving, we didn’t get a “have a good day” or anything. We took our business a couple doors down to the cupcake shop where we spent our money on a local owned business rather than a chain where they hire people who have no customer service experience what so ever.
J
I love Cold Stone, and I was pretty upset when going in last week. I did not see one employee with gloves on while handling food. It’s unsanitary and I think this needs to be brought up in a store meeting.
Food: 5
Service: 3
Blake Hodges
Very disapointed in my order. I got a everybodys ice cream with double cookie dough and reeses with marshmallows added. There was about two bites of cookie dough in the whole ice cream, a spoon full of marshmallows, and maybe two reeses in the whole ice cream.
Jasmine Uzzle
I really like this location,it is always super clean and friendly staff ,but my issue is for whoever manages this location/owns this location.This last Friday 3/15/24 at around 230 pm I bought two "gotta have it " ice creams mixes. Although the ice cream was made very well. It was disappointing to see the one young man working by himself. He was managing working here by his self on a Friday afternoon. He did a really good job and had a great attitude but that is besides the point he should not be working there by himself.Even if they are short staff , someone should have came to help him . I don't know if he is a manager but he should be with his great customer service even with doing all orders by himself.He was doing in store orders, mobile orders and ringing up customers by himself,But at the end the day he shouldnt have too.I hope in the future this store has more help for there employees so they won't get burnt out .
Paul Hank
Good ice cream I got the chocolate lovers whatever it's called everything's chocolate the syrup but believe a brownie and ice cream all chocolate very
When I arrived to the store there were two people ahead of me still waiting to be served despite there being 3 employees working. The employees were more focused on taking care of online orders rather than serving the customers in front of them. By the time I left it had been 25 minutes for me to get two cups of ice cream. As a former restaurant manager, the customers physically inside the store always took priority over online orders (who rarely show up on time anyway).
Now let's talk about the cost. I didn't realize until the end that the $8 cup of ice cream only included two mix ins, with each additional being an extra $1.09. I wrongly assumed that choosing one of their standard suggestions on the wall would be all inclusive of the price. Looking at the offerings now, I see every single one of them have 3 or more toppings in them, which is a sneaky way of getting people to pay more. In all it cost me $20 for two mediocre cups of ice cream.
Unfortunately due to the slow service and high cost, the value just isn't there for me to want to revisit again in the future.
Excellent customer service! The cake batter doesn’t miss. Excellent dessert option that is conveniently located within walking distance of 7-8 great restaurants.
Lovely Ice Cream rolled and made in front of you great value. We Oreo Overload and Bannana Cream Pudding both were lovely!
All I can say is awesome. The staff was so helpful with help pick our selections. Worth the trip
My boyfriend went to this location because I asked for ice cream and it was the closest to him from work. He told me the girl working there was super interested in him(flirty/nervous/bubbly/very smiley) and hooked him up with a larger size than what he asked for and made it nice and clean. Then he called me to confirm what I wanted, and once she heard he had a girlfriend, her entire attitude switched to being dismissive and perfunctory. She made my order extremely messy and quick, using what seems like old liquidy whipped cream as well. Very toxic behavior, and we won't be going back to this location if that's how the employees act.
My first time there, I'm really loved, good service sistem, big portion and many options
Was craving ice cream. Asked for a certain ice cream displayed on the glass. Took it home and realized it wasn't what I ordered but its ice cream which generally is always good so I can't complain too much. It's also on me for semi watching them make it infront of me.
Wanted sorbet. They only had one flavor left. So I got a mango pineapple smoothie which was AMAZINGLY delicious. . My granddaughters got ice cream. They were happy
Closes at 10 so y’all should be open til10.
Atmosphere: 1
Food: 1
Service: 1
The title is the name of the sundae! It’s delicious. The salty almonds are my favorite. Ingredients: Silk® Chocolate Almondmilk Frozen Dessert, Banana, Peanut Butter & Roasted Almonds
Restaurantji Recommends
You would think that for a location that opened recently, their employees would be on top of their game. We were very wrong. As soon as we walked in, we were not greeted, both workers were seated on the counters and were talking to friends who weren’t purchasing anything. While standing waiting to be helped, the younger woman eventually hopped down off the counter and huffed as if we were an inconvenience to her PAID TIME ON THE CLOCK. And when we decided to leave she hopped back up on the counter and continued her chat. As we were leaving, we didn’t get a “have a good day” or anything. We took our business a couple doors down to the cupcake shop where we spent our money on a local owned business rather than a chain where they hire people who have no customer service experience what so ever.
I love Cold Stone, and I was pretty upset when going in last week. I did not see one employee with gloves on while handling food. It’s unsanitary and I think this needs to be brought up in a store meeting.
Food: 5
Service: 3
Very disapointed in my order. I got a everybodys ice cream with double cookie dough and reeses with marshmallows added. There was about two bites of cookie dough in the whole ice cream, a spoon full of marshmallows, and maybe two reeses in the whole ice cream.
I really like this location,it is always super clean and friendly staff ,but my issue is for whoever manages this location/owns this location.This last Friday 3/15/24 at around 230 pm I bought two "gotta have it " ice creams mixes. Although the ice cream was made very well. It was disappointing to see the one young man working by himself. He was managing working here by his self on a Friday afternoon. He did a really good job and had a great attitude but that is besides the point he should not be working there by himself.Even if they are short staff , someone should have came to help him . I don't know if he is a manager but he should be with his great customer service even with doing all orders by himself.He was doing in store orders, mobile orders and ringing up customers by himself,But at the end the day he shouldnt have too.I hope in the future this store has more help for there employees so they won't get burnt out .
Good ice cream I got the chocolate lovers whatever it's called everything's chocolate the syrup but believe a brownie and ice cream all chocolate very
Atmosphere: 4
Food: 4
Service: 4
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