Foxtail Coffee - Howell Branch

How is it that the nicest thing in this business is the room. Coffee and tea is just as terrible as their customer service.

Atmosphere: 5

Food: 1

Service: 1

Rude female staff

Atmosphere: 1

Food: 3

Service: 1

Way too cold in there. It was 79° out and everybody inside had to wear jacket or a sweatshirt. The staff said they come in and the temperature is 59° in the morning.

No working heat ??

People are friendly, cool place, but I have a problem with false advertising. Foxtail if you’re telling customers your cold brew is 24 ounces then make it 24 ounces not 20. And that’s filled to the brim, which is not what you usually get so in reality it’s about 18 oz.

Atmosphere: 5

Food: 2

Service: 5

10/10. Been coming here for a couple months twice a month for a Bible study and the staff has ALWAYS been amazing and generous and kind. And the coffees and teas tasting great are a plus !! Simon was the best! Cheers!

Atmosphere: 5

Food: 5

Service: 5

Coffee tastes very good. The staff is friendly. The place is beautiful with a good ambient

Atmosphere: 5

Food: 5

Service: 5

Very disappointing. First time was awesome. Second time, they were out of flavors. Same the third time around. Coffee tastes burnt and not so fresh. We won't be going back.

Atmosphere: 1

Food: 1

Service: 1

I love Foxtail and I usually like spending time here. HOWEVER the collaboration with the ice cream place was a horrible idea. It draws in families with children who are constantly running around and screaming. Most people who go to cafes want to relax or work in peace. It just does not pair well together. I prefer Foxtail as a whole but I might start going to Starbucks more often for this very reason

Atmosphere: 3

Food: 4

Service: 5

Having an ice cream place ruined the entire experience. Kids running and screaming around half the time

Atmosphere: 1

Food: 5

Service: 5

I just left this location and I'm honestly not sure why people even work in customer service anymore and why they even have businesses that require customer engagement when it's not good. My plan was to get a cappuccino and sit and enjoy some breakfast. The service was quick no smile nor good morning nothing. That's fine...no tip then either, that's how that works. In any event. I received my cappuccino in a to go cup with a lid on it and my breakfast sandwich in a bag eith the cheese all melted in the bag. I went to the cashier and asked her if they service coffee in mugs anymore as I saw a huge stack and she said if people ask for it. So, naturally I left and started typing away. I'm in my car enjoying my coffee and breakfast instead. What exactly is the point of decorating a brick and mortar business if you're not going to encourage people to stay? Customer service these days is garbage and now it has trickled into this place as well. The correct thing would be for the cashier to ask me if it is to go, not for me to request a mug. The correct thing is for people who work at these places to have some sort of a personality. I love seeing the beauty of a cappuccino in a mug, if I wanted it covered up I never would have gone inside, I would have used the drive through. I wasn't in a hurry at all. Please do not go to this location. Customer service is non existent and they encourage you to leave anyway as evidenced by their eagerness to hand out coffee in to go cups and breakfast in bags. Do not tip as clearly it is not deserved. Before anyone says oh how harsh of you not to tip, I was a server and I actually tip very well. I also know better than to tip someone for lack of service. I'd say do better but I have a feeling my review will just either be ignored or someone will have some sort of an excuse and they'll say, just go elsewhere no problem!

Atmosphere: 1

Food: 1

Service: 1

Went through drive through and met Simon. He was so nice. I had no idea what drink I wanted and asked him to make me something cold, not too sweet and lots of caffeine. He made me the perfect drink. It was delicious! It was great to not be treated like a number but a friend. Thank you! I’ll be back.

Atmosphere: 5

Food: 5

Service: 5

Always delicious, always friendly service with a warm environment. Love having meetings here!

Atmosphere: 5

Food: 5

Service: 5

Always delicious, always friendly service with a warm environment. Love having meetings here!

Atmosphere: 5

Food: 5

Service: 5

Completely forgot my order and after waiting for 15 minutes I asked about it and they said I didn't ordered anything. I had proof

Atmosphere: 1

Food: 1

Service: 1

It was very nice. Parking was a bit of a problem but a spot opened up eventually. We had coffee. The coffee was delish. ☕️☕️

Atmosphere: 5

Food: 5

Service: 4