I’ve given this place my buisness for some time but it seems to keep getting worst as I continue to spend my money with Panera. This location specifically. Specially if you go after 1PM I’m not sure if that’s when shift changes but it’s bad. The girl in drive thru Aisha asks you “anything else” in an annoyed voice when all I ask if for a simple order for one person. They constantly forget the side items, the bread usually stale. There is no consistency. The half sandwich will come in a smaller bread than the side. The sandwich assembly is simply sloppy and messy. One day the soup will be watery, the next will be thick and dark. Not sure why it’s so pricey too for 14$. This is my fault though for trying to give them a chance. Will not spend a single dollar here again.
Atmosphere: 1
Food: 1
Service: 1
Fernando Morales
First thing I said was that it was my first time and needed time to examine the menu yet the cashier kept asking and rushing with no line back up what so ever ( this was the team lead)
Service: 1
Diane Snyder
The staff is very friendly and their summer strawberry poppy seed chicken salad is amazing. With the baguette as the side, it's perfect.
Atmosphere: 4
Food: 5
Service: 5
L Freeman
The quality of the meal no longer seems worth the money. I still love the tuna salad though.
Atmosphere: 4
Food: 3
Service: 4
Corey Cuppy
I orderd a bagle and cream cheese to eat before work they gave me an uncut hard bagle no cream cheese insight not even a little cup of it to DIY I'm not braving out the dry hard bagle 😞
Americano Tuvas
Review for Panera Bread
I visited this Panera Bread location to use my Unlimited Sip Club membership. When I walked in and asked for a drink, I was assisted by someone wearing a “Team Lead” tag—though no name was displayed. I gave her my phone number multiple times, clearly and slowly, but she insisted it wasn’t showing up in the system.
She then called over another associate named Sophia, who entered my number once and had it working immediately. Instead of acknowledging the mistake, the team lead told me I must have given the wrong number and swapped digits, which I knew was untrue. I’ve had the same number for 15 years and repeated it multiple times. At that point, I chose not to respond further, because any reply would’ve felt disrespectful, and I try to avoid escalating situations.
What made the experience even more disappointing was her attitude—no smile, no friendly tone, no kindness. It was clear she didn’t want to be there, and unfortunately, that energy was affecting the entire team. While waiting, I noticed the back-of-house team seemed tense and stressed, which says a lot about how a leader’s mood can impact the whole environment.
I fully understand that team leads have many responsibilities—but taking on that role also means choosing to treat guests with care, respect, and a positive attitude. I hope leadership at this location takes this to heart and supports both the staff and the guest experience moving forward.
Atmosphere: 2
Food: 5
Service: 1
Jerry Harrell
Friendly staff. Clean inside and out, display case orderly. Food was very good; soup was hot.
Atmosphere: 5
Food: 5
Service: 5
Melissa Bosnak
Soup is great but didn’t give me a bread
Zach
Love this panera, the staff are so kind here
Atmosphere: 5
Food: 5
Service: 5
Robert ECOCHARDT
Been in this Panera a lot. Staff is cool and the food is Panera! If you are looking for quiet place to work, this is the Panera for you
I wanted to check out the new location, so we stopped for our favorite beverage, since we ate lunch before an appointment, and it was too early for dinner. They were busy, but only one young man was at the counter, and he was listening to a customer on the phone. Eventually, a young lady approached and accepted my beverage order. This location is much easier to get to the parking lot and to get back on 436; the previous corner location in the next block was difficult. It is more modern and brighter inside. There is also a drive thru in the back of the building. The next time I'm in the area, I'll probably try the food too. There is no private room for a group to meet, though there are different types of seating.
Atmosphere: 5
Service: 4
Michael Zalkind
Very disappointing, they forget two soups which happens a lot, in pick up. Refused to give any compensation, asked me to drive back and pick it up. We are clients that ordering on a weekly basis, the manager didn’t take responsibility and made me feel like I’m in the wrong.
This is not the kind of service I expect
Atmosphere: 1
Food: 1
Service: 1
Esther Leach (Stella)
Good service. Food is OK, but they are out of stock for certain items on their menu. It is has a nice atmosphere for small business meetings over lunch.
Atmosphere: 3
Food: 3
Service: 4
Elena Lorie
Visited Panera for lunch one day, everything was delicious, I only waited a short time to get my order, and everything was delicious. Would definitely visit this location again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fuji Apple Chicken Salad & Autumn Squash Soup You Pick 2, Greek Salad
I’ve given this place my buisness for some time but it seems to keep getting worst as I continue to spend my money with Panera. This location specifically. Specially if you go after 1PM I’m not sure if that’s when shift changes but it’s bad. The girl in drive thru Aisha asks you “anything else” in an annoyed voice when all I ask if for a simple order for one person. They constantly forget the side items, the bread usually stale. There is no consistency. The half sandwich will come in a smaller bread than the side. The sandwich assembly is simply sloppy and messy. One day the soup will be watery, the next will be thick and dark. Not sure why it’s so pricey too for 14$. This is my fault though for trying to give them a chance. Will not spend a single dollar here again.
Atmosphere: 1
Food: 1
Service: 1
First thing I said was that it was my first time and needed time to examine the menu yet the cashier kept asking and rushing with no line back up what so ever ( this was the team lead)
Service: 1
The staff is very friendly and their summer strawberry poppy seed chicken salad is amazing. With the baguette as the side, it's perfect.
Atmosphere: 4
Food: 5
Service: 5
The quality of the meal no longer seems worth the money. I still love the tuna salad though.
Atmosphere: 4
Food: 3
Service: 4
I orderd a bagle and cream cheese to eat before work they gave me an uncut hard bagle no cream cheese insight not even a little cup of it to DIY I'm not braving out the dry hard bagle 😞
Review for Panera Bread
I visited this Panera Bread location to use my Unlimited Sip Club membership. When I walked in and asked for a drink, I was assisted by someone wearing a “Team Lead” tag—though no name was displayed. I gave her my phone number multiple times, clearly and slowly, but she insisted it wasn’t showing up in the system.
She then called over another associate named Sophia, who entered my number once and had it working immediately. Instead of acknowledging the mistake, the team lead told me I must have given the wrong number and swapped digits, which I knew was untrue. I’ve had the same number for 15 years and repeated it multiple times. At that point, I chose not to respond further, because any reply would’ve felt disrespectful, and I try to avoid escalating situations.
What made the experience even more disappointing was her attitude—no smile, no friendly tone, no kindness. It was clear she didn’t want to be there, and unfortunately, that energy was affecting the entire team. While waiting, I noticed the back-of-house team seemed tense and stressed, which says a lot about how a leader’s mood can impact the whole environment.
I fully understand that team leads have many responsibilities—but taking on that role also means choosing to treat guests with care, respect, and a positive attitude. I hope leadership at this location takes this to heart and supports both the staff and the guest experience moving forward.
Atmosphere: 2
Food: 5
Service: 1
Friendly staff. Clean inside and out, display case orderly. Food was very good; soup was hot.
Atmosphere: 5
Food: 5
Service: 5
Soup is great but didn’t give me a bread
Love this panera, the staff are so kind here
Atmosphere: 5
Food: 5
Service: 5
Been in this Panera a lot. Staff is cool and the food is Panera! If you are looking for quiet place to work, this is the Panera for you
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Tuna salad sandwich & decaf coffee was good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna Salad Sandwich
I wanted to check out the new location, so we stopped for our favorite beverage, since we ate lunch before an appointment, and it was too early for dinner. They were busy, but only one young man was at the counter, and he was listening to a customer on the phone. Eventually, a young lady approached and accepted my beverage order. This location is much easier to get to the parking lot and to get back on 436; the previous corner location in the next block was difficult. It is more modern and brighter inside. There is also a drive thru in the back of the building. The next time I'm in the area, I'll probably try the food too. There is no private room for a group to meet, though there are different types of seating.
Atmosphere: 5
Service: 4
Very disappointing, they forget two soups which happens a lot, in pick up.
Refused to give any compensation, asked me to drive back and pick it up.
We are clients that ordering on a weekly basis, the manager didn’t take responsibility and made me feel like I’m in the wrong.
This is not the kind of service I expect
Atmosphere: 1
Food: 1
Service: 1
Good service. Food is OK, but they are out of stock for certain items on their menu. It is has a nice atmosphere for small business meetings over lunch.
Atmosphere: 3
Food: 3
Service: 4
Visited Panera for lunch one day, everything was delicious, I only waited a short time to get my order, and everything was delicious. Would definitely visit this location again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fuji Apple Chicken Salad & Autumn Squash Soup You Pick 2, Greek Salad
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