Pizza Hut
2335 Temple Trail Ste 4, Winter Park
(407) 628-3868
Recent Reviews
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This is by far the worst service I have ever had. We ordered lunch lunch for our office as a treat and no one could enjoy it because it did not arrive at the anticipated time. It arrived 35 minutes late after most employees had returned to their posts. Secondarily, Pizza Hut does not manage their own deliveries and can give NO information regarding pickup or delivery.
When calling the store to check the status, we were placed on hold for 22 minutes before speaking with their general manager, Robert, who was very rude. He did not offer any solutions. The general manager's name, Amber, was also referenced, but we were not give the opportunity to speak with her nor given a time to call back.
The manager, Robert, stated we were harassing him by merely asking where our pizza was. He terminated the call when we were in mind sentence.
The food arrived cold and was not cooked properly. I would not recommend utilizing this pizza hut for any office functions.
Atmosphere: 1
Food: 1
Service: 1
This was the worst experience EVER. I placed my order at 1:51 pm for delivery and it said it would arrive between 2:15 - 2:30. Here it is 3:15 pm and my food has never came. I spoke to a manager by the name of Robert who pretty much told me there is nothing he can do. I told him to just refund me back for my order, and he kept saying no. I called the store a dozen times, but before it went to the store, it would go to a call center. I finally called back one more time and then he said he would just void it out. So why lie about this first couple times I called? I order from this location way too much for you to treat me the way you did. Never again will I ever come here again!
Atmosphere: 1
Food: 1
Service: 1
I ordered through the Pizza Hut app not knowing you’d pass the delivery off to DoorDash. I left instructions on how to get in in the Pizza Hut app and the dude calls me asking how to get in. ? DoorDash has been doing stuff lately and I’ll really think about ordering from PH again.
Oh, pizza isn’t very hot like it normally is considering you’re a mile and a half away.
Had to text dude a map. ?♀️
Don't order from this location, they can't even get the simplest order correct. Missing items and wrong size pizza (personal size instead of medium). When we called to get it fixed, was hung up on twice and then the third time the guy answered with an attitude. When we were trying to explain, he just talked over us and said call back tomorrow and talk to a manager. Which is exactly what I intended to do and suggest this rude employee should be fired.
Food: 2
Service: 1
Good food always on time..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Pizza hut has shitty website.
Ben assisted me during my order over the phone. I appreciate the communication skills, because he was really easy to understand and he pronounced and articulated things at a nice speed and was very kind and informative. Pizza Hut is my favorite and go to pizza place! Awesome job, staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Large Double Pepperoni Thin Crust Pizza, Personal Pan Pizza
I ordered a thin crush pizza with 3 topping. The crush was stale and taste so bad. It seemed like old. But the bread stick and sauce was excellent. Also they don't provide hot pepper packets anymore but selling them in the small container. Is it a new thing with Pizza huts?
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: Breadsticks
I ordered pizza for delivery from Pizza Hut got a text from them saying my food was being delivered by grub hub a sub contractor delivery person not a employee of Pizza Hut my food was cold and Pizza Hut should let customers know before instead of a text after my order was placed very sad Pizza Hut has gone so down hill they can’t seem to have there own delivery people anymore
This probably like my fifth time ordering from this Pizza Hut location, and I had the most horrible customer service experience ever over the phone, I had called to tell them about my wings not being covered in sauce because they usually have them all covered, he proceeded to tell me we only put 2 oz of sauce on the wings, but it still does not explain why only 4 of my wings where covered in sauce and my other 4 was plain!!! He started to give attitude over the phone, thinking that I was lying! So I just hung up the phone, I don’t know who this person think he is but that’s definitely not a way to talk to someone! He’s definitely not my mom or dad to bring up his tone like that! I wish I got his name!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Excellent pizza came early. Deliverer was excellent! Great delivery. Perfect best Pizza ever!! Was fresh, tasted great! We really enjoyed it.
Absolutely love the manager AARON...he's got excellent customer service and runs a great store!!
Atmosphere: 5
Food: 5
Service: 5
We came here to get a stuffed crust pepperoni with pineapple on half lover box and that’s was the most nasty thing I put in my mouth it was to grease and falling apart and it was to doughy I live a hour away from here I would not be coming back to this place if I had a choice to put a zero I
Atmosphere: 2
Food: 1
Service: 2
I rarely leave reviews but the person who helped me today went above and beyond. I haven’t been to a Pizza Hut (or at least not in a while) so I wasn’t sure what I was looking for. Aaron was very patient, read all the specials and helped me pick out the order. On top of that the pizza was amazing!
Atmosphere: 5
Food: 5
Service: 5
We live locally and order here all the time. Received the wrong order, these things happen but when I tried to confirm second order went through the team there kept “rerouting” me to other extensions. When I called back, they kept putting me on hold for no rhyme or reason. Done with Pizza Hut.
Food: 1
Service: 1
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