I don't know why, but I love eating here. It gives you that old-school dinner feeling. I enjoy it ever time I go there.
Maria Diaz
This rating went from q 5 to a 0! Updated it as the business changed. Placed an order online and half of the food was missing. Called many times and no one answers the phone…came to the store at a later time because I had to go to the airport and the manager on duty had the worse attitude ever. Started by explaining what happened told her my name and then she begins asking the same questions I already answered. TRACY has no customer service skills and should not be working as a manager let alone working at all. This business is not getting my money
Atmosphere: 1
Food: 1
Service: 1
Christopher Gauthier
Gone downhill a bit.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Steak N Shake
Aslhey Barrios Muro
Your offer is very good, very pleased.
Atmosphere: 5
Food: 5
Service: 5
Noraima Negron Correa
Kid-friendliness: Si
April Taylor
What mess ratings up for me is the female African American manager was super rude & short tempered and short on patience. I went there excited I did a survey for a free milkshake to my disappointment the code supposedly don't work but I know I did it and been at work I want to use in now it invalid. I also Paid for a very high meal bcs I was think I was getting something free.. I felt played n disregarded n once I wanted a refund even more disrespected.. I try avoid drama but some folks push ya to the limit. Beware that manager is not a ppl person n hate her job... I worked a 12hr shift am I wrong for doing a survey n hope have my day end sweet
Atmosphere: 2
Food: 2
Service: 1
Craig Fettinger
Very good cheap dinner
Atmosphere: 5
Food: 5
Service: 5
Valentina Moran
Personal no friendly but, the food is good my kids love eat there
Atmosphere: 5
Food: 5
Service: 3
Jason Hurst
Was slow in service and food was mediocre at best. Sorry.
Atmosphere: 2
Food: 3
Service: 3
Shannon Motherwell
This steak and shake rocks and is always so good but I am begging you to get those potholes in the parking lot taken care of 😭😭
Parking: Lots of potholes in the parking lot so be careful when driving in and out
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Patty Melt, Steak N Shake, Garlic Butter Burger, Chili Cheese Fries
Jen Peck
Only thing I asked for was their signature mustard relsih, that i remember from childhood in St. Louis! I'm not sure they didn't use 1/8 tsp. Just a dab in middle, it was such a disappointment. Last time I purchase at Steak and
Food: 1
Service: 2
G. W
Messed up my order and told me they can't refund me unless we come in to the store. As we were unable to come into the store again and asked for an alternative solution, I was told there's nothing they can do for their mistake.
Atmosphere: 1
Food: 1
Service: 1
Glen Burton
5-stars for the service, but the food was the worse. The SALTIEST blood pressure threatening fries I’ve ever had in my life, like someone was ticked off they had to work that day and unscrewed the top of the shaker to dump the salt. I’m good on finding out if that’s the case and service is any better other days… can’t even look at that place when passing.
I don't know why, but I love eating here. It gives you that old-school dinner feeling. I enjoy it ever time I go there.
This rating went from q 5 to a 0! Updated it as the business changed. Placed an order online and half of the food was missing. Called many times and no one answers the phone…came to the store at a later time because I had to go to the airport and the manager on duty had the worse attitude ever. Started by explaining what happened told her my name and then she begins asking the same questions I already answered. TRACY has no customer service skills and should not be working as a manager let alone working at all. This business is not getting my money
Atmosphere: 1
Food: 1
Service: 1
Gone downhill a bit.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Steak N Shake
Your offer is very good, very pleased.
Atmosphere: 5
Food: 5
Service: 5
Kid-friendliness: Si
What mess ratings up for me is the female African American manager was super rude & short tempered and short on patience. I went there excited I did a survey for a free milkshake to my disappointment the code supposedly don't work but I know I did it and been at work I want to use in now it invalid. I also Paid for a very high meal bcs I was think I was getting something free.. I felt played n disregarded n once I wanted a refund even more disrespected.. I try avoid drama but some folks push ya to the limit. Beware that manager is not a ppl person n hate her job... I worked a 12hr shift am I wrong for doing a survey n hope have my day end sweet
Atmosphere: 2
Food: 2
Service: 1
Very good cheap dinner
Atmosphere: 5
Food: 5
Service: 5
Personal no friendly but, the food is good my kids love eat there
Atmosphere: 5
Food: 5
Service: 3
Was slow in service and food was mediocre at best. Sorry.
Atmosphere: 2
Food: 3
Service: 3
This steak and shake rocks and is always so good but I am begging you to get those potholes in the parking lot taken care of 😭😭
Food: 5
Service: 5
Restaurantji Recommends
Parking: Lots of potholes in the parking lot so be careful when driving in and out
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Patty Melt, Steak N Shake, Garlic Butter Burger, Chili Cheese Fries
Only thing I asked for was their signature mustard relsih, that i remember from childhood in St. Louis! I'm not sure they didn't use 1/8 tsp. Just a dab in middle, it was such a disappointment. Last time I purchase at Steak and
Food: 1
Service: 2
Messed up my order and told me they can't refund me unless we come in to the store. As we were unable to come into the store again and asked for an alternative solution, I was told there's nothing they can do for their mistake.
Atmosphere: 1
Food: 1
Service: 1
5-stars for the service, but the food was the worse. The SALTIEST blood pressure threatening fries I’ve ever had in my life, like someone was ticked off they had to work that day and unscrewed the top of the shaker to dump the salt. I’m good on finding out if that’s the case and service is any better other days… can’t even look at that place when passing.
Food: 1
Service: 5
Very bad customer service from a blonde woman
Atmosphere: 1
Food: 1
Service: 1
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