the worst staff I have ever seen! unpleasantly rude people, without education, they treat their customers badly, I spent 30 minutes waiting for my order, when I asked the manager about my order she responded by yelling in a bad way, I preferred to leave the place and not ruin my night, this used to be a good place to go with family
Atmosphere: 1
Food: 4
Service: 1
Gladys Uzcategui
Really good clean and fresh best shake
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oreo, Hamburger
Matthew Henderson
I think we waited in the drive-thru for almost 30 minutes before it started moving. If I wasn't craving the double garlic steakburger, then I think I would have just left. That garlic steakburger, though, when I finally got it, was delicious!
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Steak N Shake, Garlic Butter Burger
A
I came in tonight and witnessed one of the staff members being consistently rude to a family trying to dine in. On top of that she then lied about what time they close in order to rush the family out. As someone who also works in food service i understand wanting to leave as soon as possible but there was genuinely no reason for her to treat them like that.
Atmosphere: 1
Food: 4
Service: 1
Renato de Oliveira Martins
The milk shake is amazing and weekdays is 50% discount
Atmosphere: 5
Food: 5
Service: 5
Roxy H
Terrible customer service. I asked for a cup of water with my food. Some employee told me I had to buy a drink for that, then without my permission started changing my order on the kiosk I was ordering on. I told him I wasn't paying $2.65 for a cup of water. I changed my order to a kids meal because they come with a drink. They gave me my meal with no cup, and gave me issues when I asked for it. I asked for a manager and explained the situation. The company does have free cups of water. The staff is just either poorly trained or purposefully unhelpful. Ultimately, I got a refund and went to Wendy's for food instead.
Atmosphere: 1
Food: 1
Service: 1
parker elizabeth
place was so good i loved it as a kid and still love
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Elizabeth Edwards
Walked into the restaurant smelled like bo and roach spray. We left, didn't see anyone in there.
Atmosphere: 1
Food: 1
Service: 1
tod townsend
Damien gave AMAZING, Courteous, Friendly, and Professional Service today!! Food was Great too!! Great Team at this location.
Atmosphere: 5
Food: 5
Service: 5
Edgar Semprit
Needs improvement . The burgers weren't all that great. Good luck.
The is a manager that works there that is sure rude and aggressive I was pickup order and decided that while I was there, why not order my bday shake I get thru app.. seeing I had to wait 10 to 15 mins for the order.. server informed me I can't order because I'm pick up a order.. I explained I had to wait 10 mins wait anyways and asked to speak to the manager.. I started to speak and the lady cut me off and told me how I couldn't order food while pickup orders, it's a agreement they have with the delivery service and me.. I explained that I was not giving her negative energy not sure why she chose to be so aggressive and hostile I also explained that's not correct I work for myself and pay to use platforms just like her restaurant so I dictate what I do with myself and how I conduct business.. at the ended the customer didn't get the food and I didn't get my shake.. I like steak and shake but this location I will never be back to and anyone I know I will not recommend.. customers and drivers beware..
407 HYPE MAN
Always
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon 'N Cheese Steakburger
Eddie Allen
You have to order at a terminal, which is good if you don't want to interact with anyone & just get your food. Clean. Quick enough. Easy peazyParking: Lots of parking
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Original Double Cheeseburger, Steak N Shake
Kyle Woodbury
Went for a grilled cheese and butterfinger shake and came back with a melted butter finger shake and double stack with cheese......
the worst staff I have ever seen! unpleasantly rude people, without education, they treat their customers badly, I spent 30 minutes waiting for my order, when I asked the manager about my order she responded by yelling in a bad way, I preferred to leave the place and not ruin my night, this used to be a good place to go with family
Atmosphere: 1
Food: 4
Service: 1
Really good clean and fresh best shake
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oreo, Hamburger
I think we waited in the drive-thru for almost 30 minutes before it started moving. If I wasn't craving the double garlic steakburger, then I think I would have just left. That garlic steakburger, though, when I finally got it, was delicious!
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Steak N Shake, Garlic Butter Burger
I came in tonight and witnessed one of the staff members being consistently rude to a family trying to dine in. On top of that she then lied about what time they close in order to rush the family out. As someone who also works in food service i understand wanting to leave as soon as possible but there was genuinely no reason for her to treat them like that.
Atmosphere: 1
Food: 4
Service: 1
The milk shake is amazing and weekdays is 50% discount
Atmosphere: 5
Food: 5
Service: 5
Terrible customer service. I asked for a cup of water with my food. Some employee told me I had to buy a drink for that, then without my permission started changing my order on the kiosk I was ordering on. I told him I wasn't paying $2.65 for a cup of water. I changed my order to a kids meal because they come with a drink. They gave me my meal with no cup, and gave me issues when I asked for it. I asked for a manager and explained the situation. The company does have free cups of water. The staff is just either poorly trained or purposefully unhelpful. Ultimately, I got a refund and went to Wendy's for food instead.
Atmosphere: 1
Food: 1
Service: 1
place was so good i loved it as a kid and still love
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Walked into the restaurant smelled like bo and roach spray. We left, didn't see anyone in there.
Atmosphere: 1
Food: 1
Service: 1
Damien gave AMAZING, Courteous, Friendly, and Professional Service today!! Food was Great too!! Great Team at this location.
Atmosphere: 5
Food: 5
Service: 5
Needs improvement . The burgers weren't all that great. Good luck.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
The is a manager that works there that is sure rude and aggressive I was pickup order and decided that while I was there, why not order my bday shake I get thru app.. seeing I had to wait 10 to 15 mins for the order.. server informed me I can't order because I'm pick up a order.. I explained I had to wait 10 mins wait anyways and asked to speak to the manager.. I started to speak and the lady cut me off and told me how I couldn't order food while pickup orders, it's a agreement they have with the delivery service and me.. I explained that I was not giving her negative energy not sure why she chose to be so aggressive and hostile I also explained that's not correct I work for myself and pay to use platforms just like her restaurant so I dictate what I do with myself and how I conduct business.. at the ended the customer didn't get the food and I didn't get my shake.. I like steak and shake but this location I will never be back to and anyone I know I will not recommend.. customers and drivers beware..
Always
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon 'N Cheese Steakburger
You have to order at a terminal, which is good if you don't want to interact with anyone & just get your food. Clean. Quick enough. Easy peazyParking: Lots of parking
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Original Double Cheeseburger, Steak N Shake
Went for a grilled cheese and butterfinger shake and came back with a melted butter finger shake and double stack with cheese......
Atmosphere: 1
Food: 1
Service: 2
The food is good, and milkshakes are awesome.
Atmosphere: 5
Food: 5
Service: 5