Tropical Smoothie Cafe

I ordered on uber eats on 9/19 of 3 items, aci bowl, peanut butter flatbread and a chicken wrap. When i placed my order i put specific instructions on the app stating how i did not want pineapple due to me being very allergic and replaced it for banana and also requested no honey due to me not enjoying it. I also saw honey was listed as something they put on the flat bread aswell and also requested no honey on there. When i received my order it looked like no one had read my requests on changing those items on my food. Show uber eats the mess ups and they told me there was nothing wrong which i found to be more upsetting when u see the flatbread drenched in honey. so then i called you guys bc im very upset due to not being able to eat my breakfast. I called the store being very polite stating that my food was messed up and i would like a refund due to paying 32 dollars for food i couldn’t even eat. The manager sounded disstressed already answering the phone. i told them what happened and the manager snapped immediately stating they were the only manger and worker there so it’s not his fault and it was ubers. i stated that uber did not make my food, he did. He went on to get an attitude stating uber made the mistake getting the wrong order, i then was in the middle of speaking abt how it was the workers fault bc they were the one to make my food and the manager hung up the phone on me while i was mid conversation. I called back and demanded my refund because at this point i didn’t even get an explanation on why i can’t get a refund on my end bc the worker was the one who messed up my food. For being the manager they were very rude and quick to blame everyone else. I would like a refund due to that being 32 dollars of my food gone. I would never come back here again or be spoken to by a person who has no respect for customers.

Food: 1

Service: 1

Great customer service! Great smoothies & yummy snacks 😊😊

Atmosphere: 5

Food: 5

Service: 5

There was a young boy who assisted me and my grandsons after i picked him up from his school. He made our smoothies very well and chatted it up with us the whole time. He was a young highschool boy named Kaelan and I let him know he did a great job. Me and my grandson will be back again and hopefully we get the same 10/10 amazing service that Kaelen gave us!

Atmosphere: 5

Food: 5

Service: 5

Came for a simple smoothie. It was not busy when I was there. It got busy after I had already Ordered my drink. Everyone that was after me got their food and drinks and I was still waiting there. When I asked Mya one of the servers and another girl were rude about it so I just asked for my refund. Every other time I been here. Never had a problem.

This particular Tropical Smoothie Cafe is just annoyingly bad. It’s not 9pm, but i can’t get an acai bowl. They’re literally already premade, you just add the extra ingredients, which are fruits & that was too much for the lazy female up front on May 17, 2025 at 8:45pm. Than there was another day i had come in & ordered my regular açaí bowl… there was literally 1/3 of açaí than what should/usually is in the bowls. Never got a worst bowl from any other store.

Men this is crazy how the guys I was working and making smoothies w a bad attitude throw all the equipment and no one said anything to him today at 1:31pm! They need to fired him asap I left the store after I saw him doing that. They making money I told you that becouse him!

Four people just milling around working as if there aren’t people waiting at the register to order. Took 5 minutes to get someone to talk to me and then another 10 for someone to prioritize my order vs the uber eats and online orders they hard. Also a staff members girlfriend was in there having trouble paying with their card so a squabble ensued which took up a majority of that time. To think I even hit 20% on the tip. Not coming back here

I order. They make it. Yum.

Everyone on the crew April 4th for lunch rush were just awesome! Courteous, engaged and customer service oriented! I will be back!

This place is a mess. They give food orders to the wrong people, there is no consistency in how the orders are done, and the staff do not help each other at all if one of them gets slammed. When they gave my order to the wrong person the response was, “but we already made it.” So canceled my order and took my business elsewhere.

They don’t offer smoothies on uber eats or door dash. How the hell does tropical smoothie not allow you to buy smoothies, just their food which somehow always seems to feel like they just poured a cup of water on it. Why is it always wet ?

Everyone was great I can’t just name 1 person but everyone on shift at 3:00 on 11/21/24. I just moved here from Miami so this is definitely the tropical smoothie I’ll be coming to from now on.

Atmosphere: 5

Food: 5

Service: 5

This location is probably the rudest in the chain. They are constantly refusing to make food items.

Changed website ordering. Limited items now.

Great location for a meal!

Atmosphere: 5

Food: 5

Service: 5