Chloe is a great employee and is always very nice to me and gets my order right every time. I mean I literally come to this Dunkin nearly every morning for breakfast. But whoever that other lady was who was working this morning 12/30 at 11:45 am was not nice at all. I waited in line for 15 minutes after telling them I had a mobile order. There was a super long wait for everyone. I totally get being busy in the morning rush but it's like they didn't even see my order at all because when I pulled up to the window they acted clueless that I had a mobile order despite telling them who I was at the sign and them telling me to pull up to the window. So someone must've cleared the order in the system or something. I was picking up breakfast for my boyfriend and myself, and had ordered 2 $6 meal deals and 2 orders of bagel minis and a double chocolate donut. They handed me a bag with only 2 sandwiches and one bagel mini order and a coffee. So I told them I was missing my 2 hashbrown orders, a bagel mini order, a coffee, and my donut. The guy employee seemed new and uncertain and I apologized to him if I had given him attitude because I wasn't trying to be mean. But the woman working there was extremely rude. She handed me a bag with a hashbrown order and a bagel order and a donut but I was still missing stuff. So I pointed it out that I was still missing a hashbrown order and other things and she argued back at me saying I only told her I was missing one, when I had literally said I was missing two. So it irritated me that she was trying to gaslight me. I tried to hand the bags back and told her to look at the mobile order on their screen and double check the order because it was too much for me to keep listing back at them. She then gave me attitude and told me there was a line and they are busy and she basically berated me and slammed the window in my face and told me to have a good day. So I left without even getting my other drink or my other hashbrown order. I'm not even trying to be a Karen here but I spent $23 on this order and I'm broke and practically homeless and my job pays me like $15 an hour so I would like to get what I worked nearly 2 hours for???? Like how hard is it to read the list on the screen and double check the order before handing it to a customer. I worked fast food before and never had an issue because I actually took pride in my job.
Service: 1
Katie Wiggins
The drive thru might work more efficiently if your girls weren't standing at the counter looking down and scrolling on their phones while my order sits there getting cold. Always a gamble with this location if you are going to be disappointed.
Atmosphere: 3
Food: 1
Service: 1
Diane English
Person did not stir my drink.
Atmosphere: 4
Food: 4
Service: 3
Lesley B
Apparently there has to be more than one person in line to get inside service.
Atmosphere: 2
Food: 4
Service: 1
Jame Rudd
The heavyweight young Spanish Women with a nose piercing is super Rude, this location needs take classes on customer service..
Atmosphere: 1
Food: 1
Service: 1
Lorin G.
One thing I can always count on is something in my order being wrong and/or cold. Unfortunately, we still come anyways because the kids want it š¤·š¼āāļø lol
Atmosphere: 3
Food: 3
Service: 1
Angela Arnold
Excellent customer service
David Houle
It's Dunkin... donuts are good.
Atmosphere: 4
Food: 5
Service: 4
Mariela Sierra
I never do reviews unless they are good reviews. If I could give this place ZERO stars I would. The customer service here is terrible. The two girls working the window this morning on November 7th 2025 at 10:25am are always so rude and act like they are being forced to be there. This Dunkin needs some serious work in the customer service department.
Atmosphere: 1
Food: 1
Service: 1
Tabitha āmalarkeysparkleā Crowley
Delivering this morning, the staff was nice and food was on time. Cute sitting area and they have an afternoon donut deal.
I literally came to this dunkin everyday. Impressed that my drink was consistently made the same no matter who made it in the morning. Well standards have been lowered. Not to mention not the best customer service lately either. Just rude.. God forbid you need something corrected here.. also turning off the option of mobile orders on Monday, where customers can get 100 extra points is kind of shiesty too
Atmosphere: 3
Food: 4
Service: 3
M DD
Customer service zero starsā¦ I went to pick up an order (caucasian girl with dark brown hair in bun) with an attitude said itās right there as she mumbled under her breath.
Atmosphere: 1
Food: 1
Service: 1
Cj Karpinski
Service was great! All 3 drinks that were ordered were amazing!
Atmosphere: 5
Food: 5
Service: 5
Jesse Crews
Caitlin and the other girls are so professional and friendly, while giving us fast and great service. Our orders are always perfect. Noticed, however, today a very rude customer, even to the point, I was getting annoyed, they, however, handled it , while it took extra time, not being their fault, still showing great customer service. Impressive. Great Team !!!
Atmosphere: 5
Food: 5
Service: 5
shelby sielaff
I placed an order for an egg and cheese sandwich and 2 donuts and when I got my home and looked in the bags I got 4 donuts and no sandwich. This place doesnāt care about making sure things correct. This isnāt the first time.
Chloe is a great employee and is always very nice to me and gets my order right every time. I mean I literally come to this Dunkin nearly every morning for breakfast. But whoever that other lady was who was working this morning 12/30 at 11:45 am was not nice at all. I waited in line for 15 minutes after telling them I had a mobile order. There was a super long wait for everyone. I totally get being busy in the morning rush but it's like they didn't even see my order at all because when I pulled up to the window they acted clueless that I had a mobile order despite telling them who I was at the sign and them telling me to pull up to the window. So someone must've cleared the order in the system or something. I was picking up breakfast for my boyfriend and myself, and had ordered 2 $6 meal deals and 2 orders of bagel minis and a double chocolate donut. They handed me a bag with only 2 sandwiches and one bagel mini order and a coffee. So I told them I was missing my 2 hashbrown orders, a bagel mini order, a coffee, and my donut. The guy employee seemed new and uncertain and I apologized to him if I had given him attitude because I wasn't trying to be mean. But the woman working there was extremely rude. She handed me a bag with a hashbrown order and a bagel order and a donut but I was still missing stuff. So I pointed it out that I was still missing a hashbrown order and other things and she argued back at me saying I only told her I was missing one, when I had literally said I was missing two. So it irritated me that she was trying to gaslight me. I tried to hand the bags back and told her to look at the mobile order on their screen and double check the order because it was too much for me to keep listing back at them. She then gave me attitude and told me there was a line and they are busy and she basically berated me and slammed the window in my face and told me to have a good day. So I left without even getting my other drink or my other hashbrown order. I'm not even trying to be a Karen here but I spent $23 on this order and I'm broke and practically homeless and my job pays me like $15 an hour so I would like to get what I worked nearly 2 hours for???? Like how hard is it to read the list on the screen and double check the order before handing it to a customer. I worked fast food before and never had an issue because I actually took pride in my job.
Service: 1
The drive thru might work more efficiently if your girls weren't standing at the counter looking down and scrolling on their phones while my order sits there getting cold. Always a gamble with this location if you are going to be disappointed.
Atmosphere: 3
Food: 1
Service: 1
Person did not stir my drink.
Atmosphere: 4
Food: 4
Service: 3
Apparently there has to be more than one person in line to get inside service.
Atmosphere: 2
Food: 4
Service: 1
The heavyweight young Spanish Women with a nose piercing is super Rude, this location needs take classes on customer service..
Atmosphere: 1
Food: 1
Service: 1
One thing I can always count on is something in my order being wrong and/or cold. Unfortunately, we still come anyways because the kids want it š¤·š¼āāļø lol
Atmosphere: 3
Food: 3
Service: 1
Excellent customer service
It's Dunkin... donuts are good.
Atmosphere: 4
Food: 5
Service: 4
I never do reviews unless they are good reviews. If I could give this place ZERO stars I would. The customer service here is terrible. The two girls working the window this morning on November 7th 2025 at 10:25am are always so rude and act like they are being forced to be there. This Dunkin needs some serious work in the customer service department.
Atmosphere: 1
Food: 1
Service: 1
Delivering this morning, the staff was nice and food was on time. Cute sitting area and they have an afternoon donut deal.
Atmosphere: 5
Service: 5
Restaurantji Recommends
I literally came to this dunkin everyday. Impressed that my drink was consistently made the same no matter who made it in the morning. Well standards have been lowered. Not to mention not the best customer service lately either. Just rude.. God forbid you need something corrected here..
also turning off the option of mobile orders on Monday, where customers can get 100 extra points is kind of shiesty too
Atmosphere: 3
Food: 4
Service: 3
Customer service zero starsā¦
I went to pick up an order (caucasian girl with dark brown hair in bun) with an attitude said itās right there as she mumbled under her breath.
Atmosphere: 1
Food: 1
Service: 1
Service was great! All 3 drinks that were ordered were amazing!
Atmosphere: 5
Food: 5
Service: 5
Caitlin and the other girls are so professional and friendly, while giving us fast and great service. Our orders are always perfect. Noticed, however, today a very rude customer, even to the point, I was getting annoyed, they, however, handled it , while it took extra time, not being their fault, still showing great customer service. Impressive. Great Team !!!
Atmosphere: 5
Food: 5
Service: 5
I placed an order for an egg and cheese sandwich and 2 donuts and when I got my home and looked in the bags I got 4 donuts and no sandwich. This place doesnāt care about making sure things correct. This isnāt the first time.
Service: 1
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