I'm just really disappointed in the service I just received regarding an issue I had with my recent order. I ordered a chocolate shake and received a melted warm cup of now chocolate milk like shake. I called and talked with a manager who said it's a known issue with their chocolate shakes and said she couldn't refund me that Uber would yet Uber won't because it's a temperature issue. I just paid $7.00 for an item they know they have an issue with, and they still have it as an option on the website for delivery. I wouldn't have ordered it if they disclosed this information. I order food all of the time, and it's delicious and no issues. Now I have an issue no one will resolve it appropriately. The manager didn't even offer a replacement. So disappointed.
Food: 3
Service: 1
Parker Bourassa
Experience was fine. Bryan could use an attitude check, I was impressed with Victoria keeping a professional demeanor despite his snappiness with her.
Atmosphere: 5
Food: 5
Service: 3
bruno cota
Good morning, I am a delivery person for DoorDash and Grubhub. Every time I go to pick up a delivery, I weigh a bag because the bag is made of paper. It has happened several times that when I take the bag to the customer's door, it gets scratched because of the oil. Now there is a dictionary that does not show the name. I was the only one wearing a black shirt and a black cap. He no longer lets me take plastic bags because he said it was a rule. So far, everything is fine. Now I asked for the paper bag. He did not let me take it either. He talked about how he is the one in charge of the store. He almost attacked me. I said I would call the manager, and he said that he is the manager and that I can do whatever I want. I would like you to make an exception. You can watch the cameras on this one to see what happened. Even the other employee was scared of him. This type of employee is better not to have in the store.
Service: 1
Brian Alexander
Great as usual, wish they'd tell you where the beef was from like they do the potatoes.
Atmosphere: 5
Food: 5
Service: 5
Kathy Hoffman
My son and I came in for dinner. We were not disappointed! The guy at the register was very friendly and smiling as we ordered. The food was great, and the wait was minimal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Little Hamburger
Heidi Zoll
Our burgers and fries were perfect and the cashier was friendly. It is a little tricky to find in the shopping plaza, but food was as good as always.
So delicious, bacon, double cheese and grilled onions. The fries are the best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Fries, Double Bacon Cheeseburger, French Fries, Cheeseburger, Little Cheeseburger, Little Bacon Cheeseburger, Bacon Cheeseburger, Bacon Burger, Little Bacon Burger
Lindsay McCall
Probably the best cooked five guys location I’ve ever been to. They are pricey when you think it’s just a burger and fries but at this location it’s worth it. Very fresh. Well seasoned. I had been avoiding five guys because the store at the last city I lived in was sub par but this store is amazing.
Atmosphere: 5
Food: 5
Service: 5
SonDun
My favorite burgers in the area. A little pricey but worth it
Atmosphere: 5
Food: 5
Service: 5
Leo Doe
Ryan the GM is horrible hung up the phone on me while I was expressing a concern! Has no customer service skills and should be terminated and probably work at a less respectable place
Ryan the GM is horrible hung up the phone on me while I was expressing a concern! Has no customer service skills and should be terminated and probably work at a less respectable place
Atmosphere: 1
Food: 1
Service: 1
Alt Acct
My hamburger was delish!!?↔️ and also the fries were perfectly splendid when paired with the mayo!?↔️ and also you need to give that guy at the register a raise, he was so helpful and an outstanding cashier, also he made my food. 5 ⭐️ employee. His name was Santiago but anyways he was great! Great experience here for lunch today!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Hamburger
Debby Rounds
Good service. Had my grandson, Brennen., wait on me for a change.
I'm just really disappointed in the service I just received regarding an issue I had with my recent order. I ordered a chocolate shake and received a melted warm cup of now chocolate milk like shake. I called and talked with a manager who said it's a known issue with their chocolate shakes and said she couldn't refund me that Uber would yet Uber won't because it's a temperature issue. I just paid $7.00 for an item they know they have an issue with, and they still have it as an option on the website for delivery. I wouldn't have ordered it if they disclosed this information. I order food all of the time, and it's delicious and no issues. Now I have an issue no one will resolve it appropriately. The manager didn't even offer a replacement. So disappointed.
Food: 3
Service: 1
Experience was fine. Bryan could use an attitude check, I was impressed with Victoria keeping a professional demeanor despite his snappiness with her.
Atmosphere: 5
Food: 5
Service: 3
Good morning, I am a delivery person for DoorDash and Grubhub. Every time I go to pick up a delivery, I weigh a bag because the bag is made of paper. It has happened several times that when I take the bag to the customer's door, it gets scratched because of the oil. Now there is a dictionary that does not show the name. I was the only one wearing a black shirt and a black cap. He no longer lets me take plastic bags because he said it was a rule. So far, everything is fine. Now I asked for the paper bag. He did not let me take it either. He talked about how he is the one in charge of the store. He almost attacked me. I said I would call the manager, and he said that he is the manager and that I can do whatever I want. I would like you to make an exception. You can watch the cameras on this one to see what happened. Even the other employee was scared of him. This type of employee is better not to have in the store.
Service: 1
Great as usual, wish they'd tell you where the beef was from like they do the potatoes.
Atmosphere: 5
Food: 5
Service: 5
My son and I came in for dinner. We were not disappointed! The guy at the register was very friendly and smiling as we ordered. The food was great, and the wait was minimal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Little Hamburger
Our burgers and fries were perfect and the cashier was friendly. It is a little tricky to find in the shopping plaza, but food was as good as always.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Bacon Cheeseburger
So delicious, bacon, double cheese and grilled onions. The fries are the best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Fries, Double Bacon Cheeseburger, French Fries, Cheeseburger, Little Cheeseburger, Little Bacon Cheeseburger, Bacon Cheeseburger, Bacon Burger, Little Bacon Burger
Probably the best cooked five guys location I’ve ever been to. They are pricey when you think it’s just a burger and fries but at this location it’s worth it. Very fresh. Well seasoned. I had been avoiding five guys because the store at the last city I lived in was sub par but this store is amazing.
Atmosphere: 5
Food: 5
Service: 5
My favorite burgers in the area. A little pricey but worth it
Atmosphere: 5
Food: 5
Service: 5
Ryan the GM is horrible hung up the phone on me while I was expressing a concern! Has no customer service skills and should be terminated and probably work at a less respectable place
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ryan the GM is horrible hung up the phone on me while I was expressing a concern! Has no customer service skills and should be terminated and probably work at a less respectable place
Atmosphere: 1
Food: 1
Service: 1
My hamburger was delish!!?↔️ and also the fries were perfectly splendid when paired with the mayo!?↔️ and also you need to give that guy at the register a raise, he was so helpful and an outstanding cashier, also he made my food. 5 ⭐️ employee. His name was Santiago but anyways he was great! Great experience here for lunch today!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Hamburger
Good service. Had my grandson, Brennen., wait on me for a change.
Atmosphere: 5
Food: 5
Service: 5
just a normal burger with good burgers
Atmosphere: 4
Food: 4
Service: 5
Grilled cheese is the best!
Atmosphere: 5
Food: 5
Service: 5
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