So I haven't been to a Five guys in a long time, but I figured I was right here in the plaza and I would go ahead and order something... I paid over 13 bucks for a bag of lukewarm lightly salted fries and a completely plain little Burger because I did not know that I had to tell him, the young cashier, that I also wanted toppings, and instead of asking me the question whether or not I want a toppings, which is probably what they should be trained to do if a burger is coming out plain, they just rang up the burger and took the money. The issue isn't in the food or the location it's in their management teaching their cashiers how to properly take an order.
Atmosphere: 4
Food: 3
Service: 1
Certified Detailing LLC
The team here is excellent one of my favorite 5 guys locations anytime I’m in the area it’s what come to mind for lunch they do an amazing job ALLL THE TIME!
Atmosphere: 5
Food: 5
Service: 5
Tay N
Love there burgers and fries.
Atmosphere: 5
Food: 5
Service: 5
Dylan Grossenbaugh
Came in late at night close to closing and had a great time. I’ve been to five guys many times and it’s one of my favorite chain restaurants. The customer service that Kevin showed us made my day after a long day at work and the food was good as ever. The milkshakes were on point and the fries were banging.
Food was greasy. The way the burger is wrapped taking it home lessens the quality as it is completely sealed and steams the bun making it all soggy. Ordered a large fry and with all the hype expected there to be some fries in the bag with a large order, but there were so few = ( also super pricy.
Atmosphere: 4
Food: 3
Service: 3
Todd Jennings
Food was hot and good. BUT AS usual Fast food is no longer cheap food. So expect sit down restaurant prices with out the service.
Atmosphere: 5
Food: 5
Service: 3
LINDA Jay
Burgers are good. But the patty melt is on bun that is turned inside out and grilled. This is not advertised that way. The fries were good, except there was so much salt poured over them, they were barely edible.
Atmosphere: 3
Food: 3
Service: 4
LANI A
Ryan had literally disrespected me while taking my order. He had horrible customer service. Please get this resolved.
Atmosphere: 5
Food: 5
Service: 5
Nickolas Peters
FIVE GUYS is the top burger in America! They are in a category of their on own
Atmosphere: 5
Food: 5
Service: 5
Avi Brender
Consistently great food, friendly staff, fast service.
I'm just really disappointed in the service I just received regarding an issue I had with my recent order. I ordered a chocolate shake and received a melted warm cup of now chocolate milk like shake. I called and talked with a manager who said it's a known issue with their chocolate shakes and said she couldn't refund me that Uber would yet Uber won't because it's a temperature issue. I just paid $7.00 for an item they know they have an issue with, and they still have it as an option on the website for delivery. I wouldn't have ordered it if they disclosed this information. I order food all of the time, and it's delicious and no issues. Now I have an issue no one will resolve it appropriately. The manager didn't even offer a replacement. So disappointed.
Food: 3
Service: 1
Parker Bourassa
Experience was fine. Bryan could use an attitude check, I was impressed with Victoria keeping a professional demeanor despite his snappiness with her.
Atmosphere: 5
Food: 5
Service: 3
bruno cota
Good morning, I am a delivery person for DoorDash and Grubhub. Every time I go to pick up a delivery, I weigh a bag because the bag is made of paper. It has happened several times that when I take the bag to the customer's door, it gets scratched because of the oil. Now there is a dictionary that does not show the name. I was the only one wearing a black shirt and a black cap. He no longer lets me take plastic bags because he said it was a rule. So far, everything is fine. Now I asked for the paper bag. He did not let me take it either. He talked about how he is the one in charge of the store. He almost attacked me. I said I would call the manager, and he said that he is the manager and that I can do whatever I want. I would like you to make an exception. You can watch the cameras on this one to see what happened. Even the other employee was scared of him. This type of employee is better not to have in the store.
Service: 1
Brian Alexander
Great as usual, wish they'd tell you where the beef was from like they do the potatoes.
Atmosphere: 5
Food: 5
Service: 5
Kathy Hoffman
My son and I came in for dinner. We were not disappointed! The guy at the register was very friendly and smiling as we ordered. The food was great, and the wait was minimal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Little Hamburger
So I haven't been to a Five guys in a long time, but I figured I was right here in the plaza and I would go ahead and order something... I paid over 13 bucks for a bag of lukewarm lightly salted fries and a completely plain little Burger because I did not know that I had to tell him, the young cashier, that I also wanted toppings, and instead of asking me the question whether or not I want a toppings, which is probably what they should be trained to do if a burger is coming out plain, they just rang up the burger and took the money.
The issue isn't in the food or the location it's in their management teaching their cashiers how to properly take an order.
Atmosphere: 4
Food: 3
Service: 1
The team here is excellent one of my favorite 5 guys locations anytime I’m in the area it’s what come to mind for lunch they do an amazing job ALLL THE TIME!
Atmosphere: 5
Food: 5
Service: 5
Love there burgers and fries.
Atmosphere: 5
Food: 5
Service: 5
Came in late at night close to closing and had a great time. I’ve been to five guys many times and it’s one of my favorite chain restaurants. The customer service that Kevin showed us made my day after a long day at work and the food was good as ever. The milkshakes were on point and the fries were banging.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger, Cajun Style
Food was greasy. The way the burger is wrapped taking it home lessens the quality as it is completely sealed and steams the bun making it all soggy. Ordered a large fry and with all the hype expected there to be some fries in the bag with a large order, but there were so few = ( also super pricy.
Atmosphere: 4
Food: 3
Service: 3
Food was hot and good. BUT AS usual Fast food is no longer cheap food. So expect sit down restaurant prices with out the service.
Atmosphere: 5
Food: 5
Service: 3
Burgers are good. But the patty melt is on bun that is turned inside out and grilled. This is not advertised that way. The fries were good, except there was so much salt poured over them, they were barely edible.
Atmosphere: 3
Food: 3
Service: 4
Ryan had literally disrespected me while taking my order. He had horrible customer service. Please get this resolved.
Atmosphere: 5
Food: 5
Service: 5
FIVE GUYS is the top burger in America! They are in a category of their on own
Atmosphere: 5
Food: 5
Service: 5
Consistently great food, friendly staff, fast service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I'm just really disappointed in the service I just received regarding an issue I had with my recent order. I ordered a chocolate shake and received a melted warm cup of now chocolate milk like shake. I called and talked with a manager who said it's a known issue with their chocolate shakes and said she couldn't refund me that Uber would yet Uber won't because it's a temperature issue. I just paid $7.00 for an item they know they have an issue with, and they still have it as an option on the website for delivery. I wouldn't have ordered it if they disclosed this information. I order food all of the time, and it's delicious and no issues. Now I have an issue no one will resolve it appropriately. The manager didn't even offer a replacement. So disappointed.
Food: 3
Service: 1
Experience was fine. Bryan could use an attitude check, I was impressed with Victoria keeping a professional demeanor despite his snappiness with her.
Atmosphere: 5
Food: 5
Service: 3
Good morning, I am a delivery person for DoorDash and Grubhub. Every time I go to pick up a delivery, I weigh a bag because the bag is made of paper. It has happened several times that when I take the bag to the customer's door, it gets scratched because of the oil. Now there is a dictionary that does not show the name. I was the only one wearing a black shirt and a black cap. He no longer lets me take plastic bags because he said it was a rule. So far, everything is fine. Now I asked for the paper bag. He did not let me take it either. He talked about how he is the one in charge of the store. He almost attacked me. I said I would call the manager, and he said that he is the manager and that I can do whatever I want. I would like you to make an exception. You can watch the cameras on this one to see what happened. Even the other employee was scared of him. This type of employee is better not to have in the store.
Service: 1
Great as usual, wish they'd tell you where the beef was from like they do the potatoes.
Atmosphere: 5
Food: 5
Service: 5
My son and I came in for dinner. We were not disappointed! The guy at the register was very friendly and smiling as we ordered. The food was great, and the wait was minimal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Little Hamburger
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