My boyfriend and I used to be regular customers, but recently the service has been nonexistent. We walked in, and all the employees were so confused and barely knew how to do their jobs. The first person on the assembly line was putting such small portions, when i asked for a little bit more steak, she put maybe one extra piece. When my boyfriend asked for a little extra chicken, she told him it would cost extra. I told the second guy it was steak and he first wrote a C, then crossed it out and put a 2, then told the third person ringing up our stuff it was steak and she almost put mine down as chicken and steak. It all came out to nearly 30$ when neither of us put queso or guac. All the employees were so out of it, small portions for so much money, customer service was not there at all. Chipotle is the only restaurant with tortillas that dont upset my stomach, but if service is going to be this bad I'd rather go somewhere else and get a stomachache.
Atmosphere: 1
Food: 4
Service: 1
Stephen Gamble
This location is filthy. The cafe area outside the front door is a pig sty, the food line was not replenished and dirty, and the beverage area was completely in disarray.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Burrito Bowl
Donald Peterson
Mostly fatty meat and uncooked rice. Truely the pinnacle of the Chipotle dining experience.
Maxwell Goodstein
Vegetarian options: Vegetarian options available if you do not want meat
Dietary restrictions: My brother in law is allergic to several of the major food groups- shellfish, chocolate, peanuts, soy... but he eats at Chipotle all the time with no issue. They are very good about accommodating our needs
Parking: Can get busy at peak hours
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl, Chips, Burrito
Orietta Martinez
Horrible experience. Place an order on the app, went to pick up & it wasn't ready. No biggie, I could wait a few minutes. Got home, I live about 25 minutes away. Changed into pajamas & went to eat only to find that the rice in my burrito bowl was completely raw. Tried calling the store to see if they could replace it, but of course, they have a ridiculous automated response & no way to speak to anyone. Went to the app & reported the issue with my food, again, all automated response, so I decided to drive back to te restaurant. I asked for a manager, she came to the counter & I explained the issue. Her response was "I can't issue a refund, you have to go through the app". I explained I wasn't looking for a refund, just for the food to be replaced & to make sure the rice was cooked. She walked to the back and told me it would be 20 minutes for the rice to cook. That just made me mad. At this point I said "so that's Chipotle's response, for me to go back home without dinner & without a refund". As a manager she could have offered a replacement food item. A salad, a quesadilla, but no. She sent me home!!! What if I had spent my last dime placing that order? And btw, I'm diabetic & cannot skip meals. I used to love them, but after this, it'll be a cold day in he'll before I give them my money! And to think I even tipped!!!!
Food: 1
Service: 1
Rekkusu
Ryleigh is a great employee with a great work ethic she deserves a raise
Atmosphere: 5
Food: 5
Service: 5
The_ Serratedkhan
Don’t bother ordering with the app, 20$ for 1/4th kf a bowl
Hulu 2
Awful employees. Waiting in the chipotle lane for over 40 minutes. Employees are not friendly. Tried giving them the benefit of the doubt that maybe they were busy but there is only two people on the line inside & employees mostly just standing around + not coming to the window.
Atmosphere: 1
Food: 1
Service: 1
Connor Bryant
Worst burrito I’ve ever had. The white rice was extremely undercooked. The burrito was wrapped worse than I could teach my 1 year old son to do. It took the workers 15 minutes to prepare my food while I waited in the drive thru. When I opened the burrito there was about 10 pieces of chicken, barely any sour cream and no green salsa at all.
Food: 1
Service: 1
Connie
First - the worker doesn’t smile or greet you. Second- they were out of the seasoned rice, she said they only had white rice. How do you run out of rice at 7:30 and don’t close until 10:00? I bought my grandson a bowl, so I asked the cashier when they would have seasoned rice and she said uummm, uuumm I don’t know.
The worst chipotle by far… The back of house is in shambles.. They gave me a brisket bowl that could’ve held ice cubes in shape… The food isn’t anywhere Near FDA compliance… I return to the restaurant to find the manager looking at me in the face, then opting to open a stack of Togo bags.. Food worse than the customer service.. The cook threw a tantrum when half sauteeing my veggies by drenching the grill with oil🤮. I bet he’d make a great dishwasher, maybe.. All and all this is reflective of bad leadership… The night shift manager, has no business in food service, let alone a leadership… That is one loose ship if I’ve ever seen one… There is no excuse to be a subpar performer when dealing with people’s food… This is egregious. I am totally disgusted by this waste of my time & funds…
Food: 1
Service: 1
BURROWS
Food was cold. Service was lackluster. Tables weren't clean.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Burrito Bowl
CJ Mitchell
Probably the worst chipotle experience I’ve ever had. Rice was undercooked and had 0 flavor. The portions are horrendous the spoon they used to scoop the chicken wasn’t even filled to the top of the spoon. It was hard to find any chicken in my bowl, almost like I’d ordered a vegan option. The chips were stale and were doused in an insane amount of salt. My guess is these chips were at least a few days old. Definitely not made the same day. To top it off all the soda options were out of syrup. 0 stars.
My boyfriend and I used to be regular customers, but recently the service has been nonexistent. We walked in, and all the employees were so confused and barely knew how to do their jobs. The first person on the assembly line was putting such small portions, when i asked for a little bit more steak, she put maybe one extra piece. When my boyfriend asked for a little extra chicken, she told him it would cost extra. I told the second guy it was steak and he first wrote a C, then crossed it out and put a 2, then told the third person ringing up our stuff it was steak and she almost put mine down as chicken and steak. It all came out to nearly 30$ when neither of us put queso or guac. All the employees were so out of it, small portions for so much money, customer service was not there at all. Chipotle is the only restaurant with tortillas that dont upset my stomach, but if service is going to be this bad I'd rather go somewhere else and get a stomachache.
Atmosphere: 1
Food: 4
Service: 1
This location is filthy. The cafe area outside the front door is a pig sty, the food line was not replenished and dirty, and the beverage area was completely in disarray.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Burrito Bowl
Mostly fatty meat and uncooked rice. Truely the pinnacle of the Chipotle dining experience.
Vegetarian options: Vegetarian options available if you do not want meat
Dietary restrictions: My brother in law is allergic to several of the major food groups- shellfish, chocolate, peanuts, soy... but he eats at Chipotle all the time with no issue. They are very good about accommodating our needs
Parking: Can get busy at peak hours
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl, Chips, Burrito
Horrible experience. Place an order on the app, went to pick up & it wasn't ready. No biggie, I could wait a few minutes. Got home, I live about 25 minutes away. Changed into pajamas & went to eat only to find that the rice in my burrito bowl was completely raw. Tried calling the store to see if they could replace it, but of course, they have a ridiculous automated response & no way to speak to anyone. Went to the app & reported the issue with my food, again, all automated response, so I decided to drive back to te restaurant. I asked for a manager, she came to the counter & I explained the issue. Her response was "I can't issue a refund, you have to go through the app". I explained I wasn't looking for a refund, just for the food to be replaced & to make sure the rice was cooked. She walked to the back and told me it would be 20 minutes for the rice to cook. That just made me mad. At this point I said "so that's Chipotle's response, for me to go back home without dinner & without a refund". As a manager she could have offered a replacement food item. A salad, a quesadilla, but no. She sent me home!!! What if I had spent my last dime placing that order? And btw, I'm diabetic & cannot skip meals. I used to love them, but after this, it'll be a cold day in he'll before I give them my money! And to think I even tipped!!!!
Food: 1
Service: 1
Ryleigh is a great employee with a great work ethic she deserves a raise
Atmosphere: 5
Food: 5
Service: 5
Don’t bother ordering with the app, 20$ for 1/4th kf a bowl
Awful employees. Waiting in the chipotle lane for over 40 minutes. Employees are not friendly. Tried giving them the benefit of the doubt that maybe they were busy but there is only two people on the line inside & employees mostly just standing around + not coming to the window.
Atmosphere: 1
Food: 1
Service: 1
Worst burrito I’ve ever had. The white rice was extremely undercooked. The burrito was wrapped worse than I could teach my 1 year old son to do. It took the workers 15 minutes to prepare my food while I waited in the drive thru. When I opened the burrito there was about 10 pieces of chicken, barely any sour cream and no green salsa at all.
Food: 1
Service: 1
First - the worker doesn’t smile or greet you. Second- they were out of the seasoned rice, she said they only had white rice. How do you run out of rice at 7:30 and don’t close until 10:00? I bought my grandson a bowl, so I asked the cashier when they would have seasoned rice and she said uummm, uuumm I don’t know.
Restaurantji Recommends
Hair in my food
Atmosphere: 2
Food: 1
Service: 5
Always a good meal
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Full Bowl
The worst chipotle by far… The back of house is in shambles.. They gave me a brisket bowl that could’ve held ice cubes in shape… The food isn’t anywhere Near FDA compliance… I return to the restaurant to find the manager looking at me in the face, then opting to open a stack of Togo bags.. Food worse than the customer service.. The cook threw a tantrum when half sauteeing my veggies by drenching the grill with oil🤮. I bet he’d make a great dishwasher, maybe.. All and all this is reflective of bad leadership… The night shift manager, has no business in food service, let alone a leadership… That is one loose ship if I’ve ever seen one… There is no excuse to be a subpar performer when dealing with people’s food… This is egregious. I am totally disgusted by this waste of my time & funds…
Food: 1
Service: 1
Food was cold.
Service was lackluster.
Tables weren't clean.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Burrito Bowl
Probably the worst chipotle experience I’ve ever had. Rice was undercooked and had 0 flavor. The portions are horrendous the spoon they used to scoop the chicken wasn’t even filled to the top of the spoon. It was hard to find any chicken in my bowl, almost like I’d ordered a vegan option. The chips were stale and were doused in an insane amount of salt. My guess is these chips were at least a few days old. Definitely not made the same day. To top it off all the soda options were out of syrup. 0 stars.
Atmosphere: 1
Food: 1
Service: 1
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