I love this Kroger. Tonight was especially nice because even though they were super short staffed, Jay in the seafood/meat section helped us get some crab legs. Thank you! Great employee and wonderful customer service.
John M.
I am a fan of Kroger and tonight I stop by here to grab some water for my hotel room. I'm a fan of Kroger's blood orange flavored water. So, I decided to head over here and get the water here.This Kroger is in the Butler Creek shopping plaza. It is an attractive store and well sized. Kroger has good deals and I have never had an issue in any Kroger. The staff here was friendly and I was pretty much in and out.All in all, I will give this particular Kroger five stars and I woukd definitely recommend it.
Scot E.
I shop here often. I usually don't buy many items though. I mainly come for their prices on beer. They usually have a couple of brands in 30 packs for $20.99. You have to use your Kroger Club Card to get that price though. They have a decent beer selection. Your standards like Budweiser, Coors and Pabst Blue Ribbon. Some imports and a decent selection from local breweries. They stock a good bit of wine at ok prices. Lately, I found some Corn Tortilla Chips in the bakery section. Wow, they are good! They taste like fresh restaurant chips. Not overly salty either. I like the staff here. I've been coming for a while now and we seem to know each other. They are pleasant, friendly and efficient. They make shopping here a more enjoyable experience.
Rusty N.
I have consistently had the worst possible experiences with the Butler Creek Kroger Pharmacy for a number of years. Like everyone else, I was patient during Covid, understanding the difficulty; now, there is simply no excuse. I have previously transferred every refillable medication to another pharmacy because of these constant issues. I hoped to give this pharmacy one last chance today. After leaving Wellstar Urgent Care center at 4:00pm, I called this pharmacy to ask if they could have my prescription filled so that I could pick it up on my way home, instead of waiting the normal 3-6 hour wait time. I went through the outgoing message system and chose to "Speak with a Pharmacist". Someone picked up the phone (voices could be heard in the background) and I was put on hold without being asked. I was on hold for 16 minutes, listening to scratchy Michael Jackson songs. I hung up, called back, went through the prompts again, and was immediately put on hold, again. 17 minutes later, a young gentleman from the Customer Help Desk answered. I explained that I was waiting for the pharmacist and was put back on hold for another few minutes before finally being answered. I explained my request and was told that my prescription would not be ready for at least 24 hours. I asked why the wait would be so long and was told that the line to be served was "out the door". Knowing the speed by which this pharmacy operates, that sounded accurate. I explained that I needed the medication this evening, to which the woman responded by telling me that I could have another pharmacy call and request that it be transferred. I asked how the pharmacy could get through a 30-minute hold time and she told me to call the 800 Kroger number to complain about the phone not being answered and that there was nothing she could do. By this time, I was within a mile of the Kroger, so stopped in to see if I could be better served in person. I walked through the door to find two (2) people at the pharmacy line; two people does not constitute a 'line out the door'. There were four people behind the counter. I asked to speak with the store manager and was introduced to 'Chitwood'. I explained the situation to her and she responded that she could not go behind the counter to prepare my medications. I explained that that was not what I was asking her to do, but to merely acknowledge the situation, to which she responded that she would have to speak with the pharmacy manager, who would not be in until tomorrow. I don't know if the pharmacy team is understaffed or just incompetent, but there was no reason to keep me on hold for over 30 minutes nor lie to me about the reason for the ineptitude. Waiting 24 hours for a prescription to be filled is ludicrous. I do know that, as this is par for every experience I have had in the last couple of years, I will never return to that pharmacy again.
Justin Hood
They were completely out of chicken livers as well as gizzards! Let’s go Brandon ?
Bob D.
This was my favorite grocery store and pharmacy-now, it's neither. The new store layout makes zero sense and the pharmacy here has turned into a part time business from hell-the absolute worst call-in/automated phone system on this planet. Plus, unless you use self-checkout then fall in line because you will be waiting. Yeah, I'm a Kroger man but not this Kroger-give me Wade Green store EVERYTIME!
Lori M.
No mask wearing enforced. Even the manager wasn't wearing it correctly. Steer clear if you care about your health.
Russ B.
Twice in the last month, I've observed dogs in the produce section that are clearly not service animals - one in a stroller and one sleeping on the owners shoulder. I complained twice to the service desk, and they refused to do anything, stating they aren't allowed to question the customer. This is not true and a violation of federal FDA food safety standards. "The Food and Drug Administration's Food Guide lays down the law: with few exceptions, live animals of any kind are not permitted on the premises of a grocery store, a restaurant or other food establishment." When in question, employees are required to ask if the animal is a service animal, and what service it performs. If it is not a valid service, the animal is not permitted in the store, period. Emotional support animals are not valid service animals. I will never step foot in this store again, and I am filing a complaint with the county health department. If they're that ignorant regarding Federal food safety standards, what other blatant violations are occurring at the store? For the record, I own 2 dogs but have enough common sense and courtesy to others to leave them at home when grocery shopping.
I have to say. I love the gluten free and vegetarian section! And the fact that it's growing! This store is adjusting with the times! And I love that they are friendly to every diet restriction! I've officially dumped Whole Foods! Only thing I wish was their organic section was a little larger but this store has been a blessing!
Christina G.
I had a great experience at this Kroger. Folks are friendly and very helpful. Today, I went through the self checkout and left an item in the store. I want to give a shout out to Corret (?) she came out of the store, into the parking lot, and handed me the item in my Jeep as I was backing out. I really appreciate how thoughtful Corret was and her genuine kindness!!
John K.
I come here about every other day. I spend a good amount of money here. I'm friends with a few of the employees as well. Today I was over talking to one of my friends as he was working. Wasn't over there but maybe 10 min. I wasn't getting in his was or anything and no one was around so why not. He was still working hard. I started to grab the couple of things I came in for and the manager walks over and is a complete dick about me being over there talking to him. Look I can find another Kroger to shop at, I can also go to Walmart, Target, and Publix. No problem.
Miguel G.
Usually get good service here, but today they closed 15min before hand... knocked and no cane to door wouldn't been a big deal but my sons sick and needed some NyQuil.
D G.
I don't understand the bad reviews on this store. I've been shopping here for 20 years. 9 times out of 10 they have what I need and MUCH cheaper than Publix. Sure Publix gives out a lot of mainstream medications for free but that's because they charge so much for other items. Really not for free folks. I find the store to be clean and well organized. Just wish they hadn't taken away the nut and grain self serve. Yes it's there but moved. Now a lot of things are prepackaged in bulk. What I want is usually out and I don't need a pound of my item. That's disappointing.
#Gasoline⛽️
I love this Kroger. Tonight was especially nice because even though they were super short staffed, Jay in the seafood/meat section helped us get some crab legs. Thank you! Great employee and wonderful customer service.
I am a fan of Kroger and tonight I stop by here to grab some water for my hotel room. I'm a fan of Kroger's blood orange flavored water. So, I decided to head over here and get the water here.This Kroger is in the Butler Creek shopping plaza. It is an attractive store and well sized. Kroger has good deals and I have never had an issue in any Kroger. The staff here was friendly and I was pretty much in and out.All in all, I will give this particular Kroger five stars and I woukd definitely recommend it.
I shop here often. I usually don't buy many items though. I mainly come for their prices on beer. They usually have a couple of brands in 30 packs for $20.99. You have to use your Kroger Club Card to get that price though. They have a decent beer selection. Your standards like Budweiser, Coors and Pabst Blue Ribbon. Some imports and a decent selection from local breweries. They stock a good bit of wine at ok prices. Lately, I found some Corn Tortilla Chips in the bakery section. Wow, they are good! They taste like fresh restaurant chips. Not overly salty either. I like the staff here. I've been coming for a while now and we seem to know each other. They are pleasant, friendly and efficient. They make shopping here a more enjoyable experience.
I have consistently had the worst possible experiences with the Butler Creek Kroger Pharmacy for a number of years. Like everyone else, I was patient during Covid, understanding the difficulty; now, there is simply no excuse. I have previously transferred every refillable medication to another pharmacy because of these constant issues. I hoped to give this pharmacy one last chance today. After leaving Wellstar Urgent Care center at 4:00pm, I called this pharmacy to ask if they could have my prescription filled so that I could pick it up on my way home, instead of waiting the normal 3-6 hour wait time. I went through the outgoing message system and chose to "Speak with a Pharmacist". Someone picked up the phone (voices could be heard in the background) and I was put on hold without being asked. I was on hold for 16 minutes, listening to scratchy Michael Jackson songs. I hung up, called back, went through the prompts again, and was immediately put on hold, again. 17 minutes later, a young gentleman from the Customer Help Desk answered. I explained that I was waiting for the pharmacist and was put back on hold for another few minutes before finally being answered. I explained my request and was told that my prescription would not be ready for at least 24 hours. I asked why the wait would be so long and was told that the line to be served was "out the door". Knowing the speed by which this pharmacy operates, that sounded accurate. I explained that I needed the medication this evening, to which the woman responded by telling me that I could have another pharmacy call and request that it be transferred. I asked how the pharmacy could get through a 30-minute hold time and she told me to call the 800 Kroger number to complain about the phone not being answered and that there was nothing she could do. By this time, I was within a mile of the Kroger, so stopped in to see if I could be better served in person. I walked through the door to find two (2) people at the pharmacy line; two people does not constitute a 'line out the door'. There were four people behind the counter. I asked to speak with the store manager and was introduced to 'Chitwood'. I explained the situation to her and she responded that she could not go behind the counter to prepare my medications. I explained that that was not what I was asking her to do, but to merely acknowledge the situation, to which she responded that she would have to speak with the pharmacy manager, who would not be in until tomorrow. I don't know if the pharmacy team is understaffed or just incompetent, but there was no reason to keep me on hold for over 30 minutes nor lie to me about the reason for the ineptitude. Waiting 24 hours for a prescription to be filled is ludicrous. I do know that, as this is par for every experience I have had in the last couple of years, I will never return to that pharmacy again.
They were completely out of chicken livers as well as gizzards! Let’s go Brandon ?
This was my favorite grocery store and pharmacy-now, it's neither. The new store layout makes zero sense and the pharmacy here has turned into a part time business from hell-the absolute worst call-in/automated phone system on this planet. Plus, unless you use self-checkout then fall in line because you will be waiting. Yeah, I'm a Kroger man but not this Kroger-give me Wade Green store EVERYTIME!
No mask wearing enforced. Even the manager wasn't wearing it correctly. Steer clear if you care about your health.
Twice in the last month, I've observed dogs in the produce section that are clearly not service animals - one in a stroller and one sleeping on the owners shoulder. I complained twice to the service desk, and they refused to do anything, stating they aren't allowed to question the customer. This is not true and a violation of federal FDA food safety standards. "The Food and Drug Administration's Food Guide lays down the law: with few exceptions, live animals of any kind are not permitted on the premises of a grocery store, a restaurant or other food establishment." When in question, employees are required to ask if the animal is a service animal, and what service it performs. If it is not a valid service, the animal is not permitted in the store, period. Emotional support animals are not valid service animals. I will never step foot in this store again, and I am filing a complaint with the county health department. If they're that ignorant regarding Federal food safety standards, what other blatant violations are occurring at the store? For the record, I own 2 dogs but have enough common sense and courtesy to others to leave them at home when grocery shopping.
Love my morning shopping so quiet
Restaurantji Recommends
I have to say. I love the gluten free and vegetarian section! And the fact that it's growing! This store is adjusting with the times! And I love that they are friendly to every diet restriction! I've officially dumped Whole Foods! Only thing I wish was their organic section was a little larger but this store has been a blessing!
I had a great experience at this Kroger. Folks are friendly and very helpful. Today, I went through the self checkout and left an item in the store. I want to give a shout out to Corret (?) she came out of the store, into the parking lot, and handed me the item in my Jeep as I was backing out. I really appreciate how thoughtful Corret was and her genuine kindness!!
I come here about every other day. I spend a good amount of money here. I'm friends with a few of the employees as well. Today I was over talking to one of my friends as he was working. Wasn't over there but maybe 10 min. I wasn't getting in his was or anything and no one was around so why not. He was still working hard. I started to grab the couple of things I came in for and the manager walks over and is a complete dick about me being over there talking to him. Look I can find another Kroger to shop at, I can also go to Walmart, Target, and Publix. No problem.
Usually get good service here, but today they closed 15min before hand... knocked and no cane to door wouldn't been a big deal but my sons sick and needed some NyQuil.
I don't understand the bad reviews on this store. I've been shopping here for 20 years. 9 times out of 10 they have what I need and MUCH cheaper than Publix. Sure Publix gives out a lot of mainstream medications for free but that's because they charge so much for other items. Really not for free folks. I find the store to be clean and well organized. Just wish they hadn't taken away the nut and grain self serve. Yes it's there but moved. Now a lot of things are prepackaged in bulk. What I want is usually out and I don't need a pound of my item. That's disappointing.