Service this consistently poor for this many years, obviously starts at the top. Dave Hamilton, the owner of this store and a handful of others leads by example and Tamara, his general manager at location 4381 Acworth Dallas Road and the staff have experienced and continue to experience the trickle down effect of terrible management and horrible leadership who concern themselves more with just having a "body" to fill in instead of actually vetting or CARING about any level of service they provide. Terrible food, wrong orders, long unnecessary wait times, consistently, and the service is unparalleled with how horrendous it is. Staff speaks to people however they choose with zero consequence. I wonder when McDonald's is going to give the Cedarcrest area a McDonald's location that we can be proud of? I've even put in some calls to Tom Dobb, Dave Hamilton's direct report, and heard nothing back.
Atmosphere: 1
Food: 1
Service: 1
Summer Martin
2 days in a row I have gone through drive thru and ordered the same thing the first day they gave me a biscuit instead of the bagel I ordered and today they gave me a bagel finally but it didn't even have a piece of bacon and no sauce and both my bagels were cold. I tried to call but of course no one answered. Drive thru curiosity did not exist and the first day the boy tried to keep my change which was 6 dollars. What is going on with this McDonald's??
Grace Pierre-Antoine
They get a zero. They can't even pick up the phone?
Atmosphere: 1
Food: 1
Service: 1
Mary Platz
Deliciously wonderfull ..... Chicken McGriddle was mighty tasty ?
Atmosphere: 5
Food: 5
Service: 5
Stewart Grayson
Whomever was working the drive thru window needs to take on another task! She was very dry and rude. This review is solely dedicated to her lack of customer service.
Atmosphere: 1
Food: 1
Service: 1
Claire Smith
Went through drive thru and no one ever said a word. Drove around to go in and the drive through guy was on his cell phone. Need to train your employees to stay off their phones while working. Will not be back here again.
Atmosphere: 1
Food: 1
Service: 1
Thomas Cogan
The Fish was hot and fresh.
Atmosphere: 5
Food: 5
Service: 5
Matthew Robert
Had ordered a big meal about $50 worth a little before 1:00 p.m. today had some lady named Sadie give me a lot of attitude there were the ones that messed up on my order they were telling me to pull around again waited 10 minutes to get my food at the window for their mistake and then they tell me to pull around to order again just for my food to get cold will not be coming back to this location horrible service and attitude to me how do you treat your customers that way Very disrespectful!!!
Atmosphere: 1
Food: 1
Service: 1
Melanie Gravley
The workers are very friendly at this location. Food was made in a timely manner. Best McDonald's!
Service this consistently poor for this many years, obviously starts at the top. Dave Hamilton, the owner of this store and a handful of others leads by example and Tamara, his general manager at location 4381 Acworth Dallas Road and the staff have experienced and continue to experience the trickle down effect of terrible management and horrible leadership who concern themselves more with just having a "body" to fill in instead of actually vetting or CARING about any level of service they provide. Terrible food, wrong orders, long unnecessary wait times, consistently, and the service is unparalleled with how horrendous it is. Staff speaks to people however they choose with zero consequence. I wonder when McDonald's is going to give the Cedarcrest area a McDonald's location that we can be proud of? I've even put in some calls to Tom Dobb, Dave Hamilton's direct report, and heard nothing back.
Atmosphere: 1
Food: 1
Service: 1
2 days in a row I have gone through drive thru and ordered the same thing the first day they gave me a biscuit instead of the bagel I ordered and today they gave me a bagel finally but it didn't even have a piece of bacon and no sauce and both my bagels were cold. I tried to call but of course no one answered. Drive thru curiosity did not exist and the first day the boy tried to keep my change which was 6 dollars. What is going on with this McDonald's??
They get a zero. They can't even pick up the phone?
Atmosphere: 1
Food: 1
Service: 1
Deliciously wonderfull ..... Chicken McGriddle was mighty tasty ?
Atmosphere: 5
Food: 5
Service: 5
Whomever was working the drive thru window needs to take on another task! She was very dry and rude. This review is solely dedicated to her lack of customer service.
Atmosphere: 1
Food: 1
Service: 1
Went through drive thru and no one ever said a word. Drove around to go in and the drive through guy was on his cell phone. Need to train your employees to stay off their phones while working. Will not be back here again.
Atmosphere: 1
Food: 1
Service: 1
The Fish was hot and fresh.
Atmosphere: 5
Food: 5
Service: 5
Had ordered a big meal about $50 worth a little before 1:00 p.m. today had some lady named Sadie give me a lot of attitude there were the ones that messed up on my order they were telling me to pull around again waited 10 minutes to get my food at the window for their mistake and then they tell me to pull around to order again just for my food to get cold will not be coming back to this location horrible service and attitude to me how do you treat your customers that way Very disrespectful!!!
Atmosphere: 1
Food: 1
Service: 1
The workers are very friendly at this location. Food was made in a timely manner. Best McDonald's!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcmuffin, Cheeseburger, Bacon Egg and Cheese Sandwich, Chicken Sandwich
Staff were distracted by personal visitors, when our food was prepared no one let us know it was ready, no number was called out with anyone's food.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Happy Meal
Restaurantji Recommends
Picked up food, not greeted food was okay.
Atmosphere: 3
Food: 4
Service: 4
Burger was hot but very dry.
Atmosphere: 3
Food: 3
Service: 3
Fast and friendly service and food was great!
Atmosphere: 5
Food: 5
Service: 5
Im not happy lately with the quality of the food here lately like its been sitting not freshly
Atmosphere: 3
Food: 3
Service: 3
Took way to Long to bring out my food. Waited over 10minutes. The lady at the speaker has a very irritating voice. Very slow staff.
Atmosphere: 1
Food: 1
Service: 1