The worst. Mobile orders never go through and the manager who ive dealt with (an older Hispanic lady) is completely incompetent.
Atmosphere: 1
Food: 1
Service: 1
Samantha Worth
Food is always cold even right at lunch time
Atmosphere: 1
Food: 1
Service: 1
Rick T
Plan on extra time.
Atmosphere: 3
Food: 4
Service: 3
Tiffany Sudduth
I understand that McDonald's has been utilizing the order kiosks, but a part of an experience is how the restaurant made you feel. The cutoff of human interaction feels unwelcoming or inappropriated that we are purchasing McDonald's services. Is it that you can't employee enough people to be at the register? Or is the Kiosk saving you money or making you lose money from the lack of human interaction? Marketing team, I would look into this since the kiosk was introduced.
Atmosphere: 5
Food: 5
Service: 4
M m
What the heck !
This is the worst mcdonalds in the area Sloppy, your employees could care less about anything, always missing items or cold food
And what the heck is this supposed to be? My 2 year old can make a better sandwich
Atmosphere: 1
Food: 1
Service: 1
D Cochran
The absolute slowest and worst service. Cold food. Zero customers in the restaurant and at least 12 in the kitchen area but no service. Over 45 minutes for crap food- never again. Only redeeming thing was the playground for the grands.
Atmosphere: 1
Food: 2
Service: 1
P J Michel watson
I don’t know what has happened in the last six weeks but the service and atmosphere and attitude at the McDonald’s is absolutely awful. This used to be a great place to go and get served with great workers. Great people helpful now it’s just horrible what is going on? And when I got home, my kids were so upset they did not have the toys in there happy meals and one had Frenn fries the other didn’t this is ridiculous
Atmosphere: 1
Food: 2
Service: 1
Jackie Peck
To the owner of this franchise, you should give a training to your employees on how to be pleasant. A simple hello or thank you goes a long way. Both people at the windows at the drive thru were completely silent. Not a word? Who is that rude? It takes zero energy to say hello and thank you.
Atmosphere: 1
Food: 4
Service: 1
Michael Smith
Slow.. no inventory… out of food all the time. 35 minutes for drive thru ???? Sorry kids never again.
Atmosphere: 3
Food: 2
Service: 1
Erica Johnson
This restaurant is gross. Tables are dirty. When I asked if I could have a wipe (because they were empty in the play area of course) I was offered napkins…… NAPKINS to clean off dried ketchup or whatever on one table. He said it was too busy for him to wipe down a table for us. Cool. Then I was short a fry… then later I was short a 4 pc biggest in a happy meal. Trash was full. They were out of paper towels in the bathroom too. The floors are HORRIBLY dirty. My kids socks were so dirty after they played!
When it was brought to the man who was working the counter there was no sincerity or apology. He literally told another customer they were out of whatever it’s not his fault when someone came back in the drive thru because they didn’t receive the correct order. No sorry at all.
And no McDonald’s I’m not going to formally write a complaint when obviously you see the trend to deal with it yourselves. But that’d just be too much work.
The fast-food experience is predicated on two simple promises: speed and accuracy. Yet, what I encountered during my recent visit to McDonald’s was a spectacular failure on both counts, transforming a simple desire for a quick meal into an infuriating display of customer service malpractice. This was not a minor oversight; it was a cascade of rudeness and incompetence that demands attention. The ordeal began the moment I reached the counter. Despite staff members clearly being present and visible, I was inexplicably and deliberately ignored for what felt like an eternity. Multiple minutes passed—time ticking by as staff busied themselves with peripheral tasks, avoiding eye contact with the paying customer waiting directly in front of them. This initial display of apathy set a dismal precedent, communicating a profound disregard for the customer’s time and presence. When my presence was finally acknowledged, the relief was short-lived. I placed a straightforward order, which, when finally handed to me, was unequivocally wrong. This is the cardinal sin of fast food; however, the subsequent refusal to correct the error was the truly galling moment. I politely pointed out the mistake and requested the correct items, only to be met with a level of dismissive sass and condescension that was frankly shocking. Instead of a simple, apologetic correction, the employee launched into an unwarranted defensive posture, suggesting that I was mistaken or that my request was somehow unreasonable. The conversation was swiftly flipped: the individual whose job it was to serve me was now attempting to gaslight me, trying to make me believe I was the one in the wrong for expecting the meal I actually paid for. The staff's behavior throughout the entire interaction was beyond rude. It was characterized by an appalling mixture of defensive arrogance, impatience, and outright disrespect. The transaction, which should have taken mere moments, devolved into an antagonistic confrontation. This was not simply a busy day or a minor fumble; it was a fundamental breakdown of professionalism. When a business fails to deliver the correct product and then subjects the customer to deliberate rudeness and attempts to shift the blame, it has betrayed the most basic tenets of service. My experience at McDonald's was not just bad—it was a deeply frustrating and unacceptable encounter that revealed a toxic service culture where customers are treated as an inconvenience rather than a priority.
Atmosphere: 1
Food: 2
Service: 1
Mike Riddick
Nice staff and much more efficient now.
Atmosphere: 4
Food: 4
Service: 4
Erik Moore
I’ve learned to just look in bags and stop their drive thru due to them always missing food. My kids really wanted McDonald’s today so I ordered delivery as I am working. I got just myself a large fry and 3 happy meals. Every single happy meal was missing the fries. I distributed my large fry to my kids.
At almost $9 a happy meal, it’s just absurd. How hard is it to remember what goes in a happy meal box?
Atmosphere: 1
Food: 2
Service: 1
Jodee
Rude very rude bad customer service
Service: 1
Austin Burges
Ordered a small fry, waited 15 minutes, never received it. Talked to an employee who said she would go get it, she walks over to the frier, scoops the fries into a container, throws the fries back into the frier and throws away the holder. Asked another employee, got ignored. Watched another woman next to me wait for the same amount of time before someone acknowledged her and got her some coffee.
Apparently 'Just put the fries in the bag, bro' is too high-level a concept for this particular McDonald's.
The worst. Mobile orders never go through and the manager who ive dealt with (an older Hispanic lady) is completely incompetent.
Atmosphere: 1
Food: 1
Service: 1
Food is always cold even right at lunch time
Atmosphere: 1
Food: 1
Service: 1
Plan on extra time.
Atmosphere: 3
Food: 4
Service: 3
I understand that McDonald's has been utilizing the order kiosks, but a part of an experience is how the restaurant made you feel. The cutoff of human interaction feels unwelcoming or inappropriated that we are purchasing McDonald's services. Is it that you can't employee enough people to be at the register? Or is the Kiosk saving you money or making you lose money from the lack of human interaction? Marketing team, I would look into this since the kiosk was introduced.
Atmosphere: 5
Food: 5
Service: 4
What the heck !
This is the worst mcdonalds in the area
Sloppy, your employees could care less about anything, always missing items or cold food
And what the heck is this supposed to be? My 2 year old can make a better sandwich
Atmosphere: 1
Food: 1
Service: 1
The absolute slowest and worst service. Cold food. Zero customers in the restaurant and at least 12 in the kitchen area but no service. Over 45 minutes for crap food- never again. Only redeeming thing was the playground for the grands.
Atmosphere: 1
Food: 2
Service: 1
I don’t know what has happened in the last six weeks but the service and atmosphere and attitude at the McDonald’s is absolutely awful. This used to be a great place to go and get served with great workers. Great people helpful now it’s just horrible what is going on? And when I got home, my kids were so upset they did not have the toys in there happy meals and one had Frenn fries the other didn’t this is ridiculous
Atmosphere: 1
Food: 2
Service: 1
To the owner of this franchise, you should give a training to your employees on how to be pleasant. A simple hello or thank you goes a long way. Both people at the windows at the drive thru were completely silent. Not a word? Who is that rude? It takes zero energy to say hello and thank you.
Atmosphere: 1
Food: 4
Service: 1
Slow.. no inventory… out of food all the time. 35 minutes for drive thru ???? Sorry kids never again.
Atmosphere: 3
Food: 2
Service: 1
This restaurant is gross. Tables are dirty. When I asked if I could have a wipe (because they were empty in the play area of course) I was offered napkins…… NAPKINS to clean off dried ketchup or whatever on one table. He said it was too busy for him to wipe down a table for us. Cool. Then I was short a fry… then later I was short a 4 pc biggest in a happy meal. Trash was full. They were out of paper towels in the bathroom too. The floors are HORRIBLY dirty. My kids socks were so dirty after they played!
When it was brought to the man who was working the counter there was no sincerity or apology. He literally told another customer they were out of whatever it’s not his fault when someone came back in the drive thru because they didn’t receive the correct order. No sorry at all.
And no McDonald’s I’m not going to formally write a complaint when obviously you see the trend to deal with it yourselves. But that’d just be too much work.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
The fast-food experience is predicated on two simple promises: speed and accuracy. Yet, what I encountered during my recent visit to McDonald’s was a spectacular failure on both counts, transforming a simple desire for a quick meal into an infuriating display of customer service malpractice. This was not a minor oversight; it was a cascade of rudeness and incompetence that demands attention.
The ordeal began the moment I reached the counter. Despite staff members clearly being present and visible, I was inexplicably and deliberately ignored for what felt like an eternity. Multiple minutes passed—time ticking by as staff busied themselves with peripheral tasks, avoiding eye contact with the paying customer waiting directly in front of them. This initial display of apathy set a dismal precedent, communicating a profound disregard for the customer’s time and presence.
When my presence was finally acknowledged, the relief was short-lived. I placed a straightforward order, which, when finally handed to me, was unequivocally wrong. This is the cardinal sin of fast food; however, the subsequent refusal to correct the error was the truly galling moment.
I politely pointed out the mistake and requested the correct items, only to be met with a level of dismissive sass and condescension that was frankly shocking. Instead of a simple, apologetic correction, the employee launched into an unwarranted defensive posture, suggesting that I was mistaken or that my request was somehow unreasonable. The conversation was swiftly flipped: the individual whose job it was to serve me was now attempting to gaslight me, trying to make me believe I was the one in the wrong for expecting the meal I actually paid for.
The staff's behavior throughout the entire interaction was beyond rude. It was characterized by an appalling mixture of defensive arrogance, impatience, and outright disrespect. The transaction, which should have taken mere moments, devolved into an antagonistic confrontation.
This was not simply a busy day or a minor fumble; it was a fundamental breakdown of professionalism. When a business fails to deliver the correct product and then subjects the customer to deliberate rudeness and attempts to shift the blame, it has betrayed the most basic tenets of service. My experience at McDonald's was not just bad—it was a deeply frustrating and unacceptable encounter that revealed a toxic service culture where customers are treated as an inconvenience rather than a priority.
Atmosphere: 1
Food: 2
Service: 1
Nice staff and much more efficient now.
Atmosphere: 4
Food: 4
Service: 4
I’ve learned to just look in bags and stop their drive thru due to them always missing food. My kids really wanted McDonald’s today so I ordered delivery as I am working. I got just myself a large fry and 3 happy meals. Every single happy meal was missing the fries. I distributed my large fry to my kids.
At almost $9 a happy meal, it’s just absurd. How hard is it to remember what goes in a happy meal box?
Atmosphere: 1
Food: 2
Service: 1
Rude very rude bad customer service
Service: 1
Ordered a small fry, waited 15 minutes, never received it. Talked to an employee who said she would go get it, she walks over to the frier, scoops the fries into a container, throws the fries back into the frier and throws away the holder. Asked another employee, got ignored. Watched another woman next to me wait for the same amount of time before someone acknowledged her and got her some coffee.
Apparently 'Just put the fries in the bag, bro' is too high-level a concept for this particular McDonald's.
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