The people her ALL need to be retrained or let go!! They are more concerned with hiding in the back of the store vs. making orders. Steak and shake head quarters needs to get involved. Acworth can do much better.
Atmosphere: 2
Food: 4
Service: 1
Stephen Casole
I’ve been to this location a few times recently, and each time the staff is horribly rude. It’s as if I’m bothering them by making purchases. The food is good, the service needs significant improvement.
Atmosphere: 2
Food: 4
Service: 1
Dibonaa 808music
Wife stayed 20 Min waiting to just order and there was no car in front of her. Nobody talking or anything .This is the opposite of fast food.Place is terrible when it comes to service.
Leslie Acree
If you are vegetarian, I don't recommend that you eat here period. The person who works the grill doesn't change they're gloves between stations. Major cross contamination!
Atmosphere: 3
Food: 2
Service: 2
tykishia knipe
Gave bag without complete order. Asked that we pull up and someone would bring out. Waited 10 minutes, went in and bag was sitting on counter. Got back and found that neither burger is what we ordered, but at least the chicken fingers were ok for the kids.
Atmosphere: 3
Food: 3
Service: 2
Gabriel Williams
It took 17 minutes to get 2 Milkshakes. Their excuse was the drive thru was busy, it was not. They prioritized the drive thru over the front dining room. The customer service sucks bad also.
Sav_cc33
Tried to give it another shot. Yet again shitty.
Atmosphere: 1
Food: 1
Service: 1
Jeremy Doan
Butterfinger shake was sooooooooooo good!
Curtis Mckee
The old business principal before covid was much better. Had to clean my own table. All the tables were dirty. You charge for bbq sauce when we buy the chicken stripe. There is no service at the tables, but you still ask for a tip. All items wee ordered were wrong. The catchup was empty. I won't be back. The shakes wee good.
Atmosphere: 1
Food: 3
Service: 1
Chad A. Barday
Dirty tables and floors, have to order on a kiosk, which dosent have internet connection so not sure how they collect payment, only 1 person at work who doesn't appear to have the best servitude.
Super disappointed that this location no longer has servers. Must order at a kiosk and then they still ask you for a tip and the end when I have to order everything myself. Like McDonald’s now but with a better burger.
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Frisco Melt
Jack Zaffos
The smooth buns were so good! The bacon, not as much but overall, it was really good!
Atmosphere: 5
Food: 3
Service: 4
Carson Zachman
i came the other night with my girlfriend at about 9:30 . they appeared to have closed the dining room as there was someone mopping the floor, when we walked in we approached the counter and a young lady walked over and we asked her if the dining room was open she just gave us a rude snarky reply and basically dismissed us and walked away. i'm never coming back to this location and i don't recommend coming here to anyone who wants to be treated like a human being.
Atmosphere: 3
Food: 3
Service: 1
Josh Williams
Why would I tip when I order from a kiosk and serve my drink and get the food? Why are you asking your customers to pay your employees a proper wage? That's your job Steak n' Shake. The food is overpriced already. Shame.
The people her ALL need to be retrained or let go!! They are more concerned with hiding in the back of the store vs. making orders. Steak and shake head quarters needs to get involved. Acworth can do much better.
Atmosphere: 2
Food: 4
Service: 1
I’ve been to this location a few times recently, and each time the staff is horribly rude. It’s as if I’m bothering them by making purchases. The food is good, the service needs significant improvement.
Atmosphere: 2
Food: 4
Service: 1
Wife stayed 20
Min waiting to just order and there was no car in front of her. Nobody talking or anything .This is the opposite of fast food.Place is terrible when it comes to service.
If you are vegetarian, I don't recommend that you eat here period. The person who works the grill doesn't change they're gloves between stations. Major cross contamination!
Atmosphere: 3
Food: 2
Service: 2
Gave bag without complete order. Asked that we pull up and someone would bring out. Waited 10 minutes, went in and bag was sitting on counter. Got back and found that neither burger is what we ordered, but at least the chicken fingers were ok for the kids.
Atmosphere: 3
Food: 3
Service: 2
It took 17 minutes to get 2 Milkshakes. Their excuse was the drive thru was busy, it was not. They prioritized the drive thru over the front dining room. The customer service sucks bad also.
Tried to give it another shot. Yet again shitty.
Atmosphere: 1
Food: 1
Service: 1
Butterfinger shake was sooooooooooo good!
The old business principal before covid was much better. Had to clean my own table. All the tables were dirty. You charge for bbq sauce when we buy the chicken stripe. There is no service at the tables, but you still ask for a tip. All items wee ordered were wrong. The catchup was empty. I won't be back. The shakes wee good.
Atmosphere: 1
Food: 3
Service: 1
Dirty tables and floors, have to order on a kiosk, which dosent have internet connection so not sure how they collect payment, only 1 person at work who doesn't appear to have the best servitude.
Atmosphere: 3
Food: 5
Service: 3
Restaurantji Recommends
No waiters. Done by machine. But, food was great
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Hamburger, Onion Rings, Root Beer Float
Super disappointed that this location no longer has servers. Must order at a kiosk and then they still ask you for a tip and the end when I have to order everything myself. Like McDonald’s now but with a better burger.
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Frisco Melt
The smooth buns were so good! The bacon, not as much but overall, it was really good!
Atmosphere: 5
Food: 3
Service: 4
i came the other night with my girlfriend at about 9:30 . they appeared to have closed the dining room as there was someone mopping the floor, when we walked in we approached the counter and a young lady walked over and we asked her if the dining room was open she just gave us a rude snarky reply and basically dismissed us and walked away. i'm never coming back to this location and i don't recommend coming here to anyone who wants to be treated like a human being.
Atmosphere: 3
Food: 3
Service: 1
Why would I tip when I order from a kiosk and serve my drink and get the food? Why are you asking your customers to pay your employees a proper wage? That's your job Steak n' Shake. The food is overpriced already. Shame.
Atmosphere: 1
Food: 1
Service: 1
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