Bruster's Real Ice Cream

Banger ice cream. Would recommend.

Food: 5

The pricing listed is not what you will be charged. Obviously this franchisee is too cheap to update their signage and makes the teenage girls that work there bear the brunt of angry customers. How do you call yourself an entrepreneur but not look after your workers or customers? You should be ashamed of yourself. Saving $100 by not updating your menu board. Grow up!

Atmosphere: 1

Service: 5

A botched order again. A week ago, I ordered a banana split that had no bananas. Overlooked. But a repeat, I ordered a chocolate banana shake which is usually done well, was requested made with chocolate ice cream and no chocolate syrup. Even after the request, no joy. AND no bananas. I returned to tell them, they offered to remake it but I declined. I will not go back to this Old Alabama store. It's criminal enough that a shake costs nearly $10 - ditto with the banana split- but then not getting boutique service paying boutique prices. I will go elsewhere or make the thing myself. Sad.

Atmosphere: 2

Food: 1

Service: 1

Staff are terrible. They have no clue on the current official promotions

Atmosphere: 1

Service: 1

My husband went to the drive true and ordered a banana split (without chocolate) when he got it it didn't have bananas it only had the ice

Atmosphere: 1

Food: 1

Service: 1

4.49 for a kids cup with 2 scoops. Ridiculous. Kids enjoyed it but way overpriced.

Terrible service. The girl tonight (dark hair with glasses) was extremely rude. It took 20 min from the time I got there until I got my order and she got upset with me when I didn’t tip her. Pretty sure you can’t have hair in your face and long fake nails while working with food. Never going back to this location.

My favorite ice cream, you can come here or the closest near you and you will have a delicious treat. I really enjoyed their Chocolate almond coconut ice cream. It's the best!

Very good service! I love that they have girls who speak Spanish and are so friendly?Very good!

Bruster’s is always delicious! The workers are also nice and friendly. Nobody can say no to an awesome waffle cone with two giant scoops of frigid ice cream. My favorite flavors are Oreo, Graham Central Station, Cookie Craze, Salted Caramel, Chocolate Chip Cookie Dough, Birthday Cake, and Mint Chocolate Chip. I know that’s a lot, but that’s what I love about Bruster’s. There is so much variety, and I make sure to keep trying new flavors and mixing up my order. Bruster’s will instantly make your day!

Just not the same quality it used to be...

Our family had a great experience from ordering to enjoying the delicious selections we chose. Now that I have to choose dairy-free, I am grateful they have a couple oatmilk options that are really good.They were out of the strawberry topping for my husband's banana split, and she went out of her way to cut up fresh strawberries as a substitute, which was a wonderful surprise!

Ice cream was melting when received..it was a full solid. Also they should open by 11 on Saturdays.

Beware!! Make sure you ask for your receipt when checking out. The lady there gave herself a tip without me even knowing. I had to honk my horn and wave my hand to get one. I asked why my order was so much she said that it was tax but It clearly said TIP. Ended up getting a full refund but it was pulling teeth, they didn’t have any type of empathy at all. No telling who else they charged extra.

Yummy ice cream! Great service! Highly recommend cotton candy and strawberry ice cream!