I placed a mobile order, drove to CFA and returned home within 20 minutes. The staff were very friendly and the food was ready to go. I observed they had 2 associates and a manager on the window running the food out and 2 associates on the inside putting it together. Everything was hot, fresh and made correctly.
The food and shakes were delicious as always. Love this location. ❤️
Atmosphere: 5
Food: 5
Service: 5
Roger Brown
Have been going to Chick fil A for over 30 years, and have noticed the steady decline of the customer service. Come through the ‘mobile line’ and told I can’t add anything to my order unless I go to the window. No problem. Ask for a few additional items (ice water and a few sauces), after which I’m asked ‘do you already have those sauces (in the bag)?’ Answered no, then I’m told ‘well the first two are only free’, as if I’m being scolded.
Considering everyone is paying a 500% markup on chicken that has degraded in quality over the years, are you really training employees to nickel and dime customers over an extra sauce? What a joke.
Sergio Luna
They are very fast and serve you with kindness
Thomas Patrick
0/7 since May 2024. Not one visit has been issue-free. Service across the board is terrible. I've spoken to both manager & proprietor on two separate occasions. Very friendly conversations but nothing changes. Nothing. Incorrect orders & painfully slow service. Orders have been in-person (dine-in & drive-thru) and ordered via app. I did not write any reviews because this is a newer store, however enough is enough.
7 visits, simple orders, all 7 miscues for one reason or another. This visit -12/2- the order was correct, the drive-thru service was slow, but when we opened the bag of Waffle Potato Chips they were all stale. All chips were chewy, not crisp. Nasty.
This franchisee must not care much with a built in brand name but hopefully Chil Fil A corporate reads this. No more business from this Chik Fil A One Signature Member.
Atmosphere: 4
Food: 2
Service: 1
Shy
They keep giving overcooked amd nearly burnt chicken nuggets and chicken tenders.
Atmosphere: 2
Food: 1
Service: 3
Victoria “Vickie West” Farr
Delicious and great staff
Atmosphere: 5
Food: 5
Service: 5
Sir Rowland
Grace, employee of the month whoever she is, brooks, and emma were awesome. Pace needs a raise as well.
Christopher Lockett
Terrible experience - order was incorrect, chicken was overcooked and the staff all seemed untrained. Worst chick-fil-a experience we have ever encountered.
Atmosphere: 2
Food: 1
Service: 1
Barker Brown
Lauren, Grace, Brooks, and Pace are the BEST. Also, the food here is ALWAYS fresh, hot and flavorful. Awesome parking set up
I wanted to say a HUGE “thank you” to Denise that was patient and kind with me as I was undecided while in the drive through on a very busy night. Although cars were backed up, Denise took her time and that was amazing and that made my night!
Atmosphere: 5
Food: 5
Service: 5
Pavan N
I am a big fan of chic-fil-A. But this place is a Terrible drive through experience, it is hard to get through the parking lot or even drive through lanes. 30 mins to get through drive through is terrible. Mobile through is a joke as you can not even get in. Lanes do not move proportionally, no one directs traffic. Do not stay in center drive through lane as right most lane moved faster than center lane.
Atmosphere: 1
Food: 3
Service: 1
Jonah Martinez
I like brooke platonically
Atmosphere: 5
Food: 5
Service: 5
James Seal
Ordered two Chic-Fil-A meals tonight for me and my love. The chicken sandwiches were virtually inedible, being overly salted and overly fried. I ordered a side salad as well, but the dressing was omitted. No biggie, just pulled a bottle from the fridge, but still disappointing they missed it. If you want an absolute killer CFA sandwich, skip this location on MacFarland and make the trip to the Windward location in front of Walmart. Best chicken sandwich I've ever had. Will not go back to the MacFarland location until the reviews improve significantly. Nice employees, but 95% of the experience is the food.
Atmosphere: 3
Food: 1
Service: 1
Kyle Lively
This chick fil a doesn't understand the purpose of the mobile through orders. 6 or 7 vehicles were able to order their food and leave while I waited for mine in mobile through. I called and spoke to a manager, Taylor, she simply appolgised and offered excuses as to why I had to wait. Not a single solution to the issue mentioned by her. More of an Oops Sorrry than customer service.
Friendly and attentive team of employees
Kid-friendliness: Very much a family environment
Wheelchair accessibility: Good handicap parking location
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Sandwich, Grilled Chicken Sandwich Meal
I placed a mobile order, drove to CFA and returned home within 20 minutes. The staff were very friendly and the food was ready to go. I observed they had 2 associates and a manager on the window running the food out and 2 associates on the inside putting it together. Everything was hot, fresh and made correctly.
The food and shakes were delicious as always. Love this location. ❤️
Atmosphere: 5
Food: 5
Service: 5
Have been going to Chick fil A for over 30 years, and have noticed the steady decline of the customer service. Come through the ‘mobile line’ and told I can’t add anything to my order unless I go to the window. No problem. Ask for a few additional items (ice water and a few sauces), after which I’m asked ‘do you already have those sauces (in the bag)?’ Answered no, then I’m told ‘well the first two are only free’, as if I’m being scolded.
Considering everyone is paying a 500% markup on chicken that has degraded in quality over the years, are you really training employees to nickel and dime customers over an extra sauce? What a joke.
They are very fast and serve you with kindness
0/7 since May 2024. Not one visit has been issue-free. Service across the board is terrible. I've spoken to both manager & proprietor on two separate occasions. Very friendly conversations but nothing changes. Nothing. Incorrect orders & painfully slow service. Orders have been in-person (dine-in & drive-thru) and ordered via app. I did not write any reviews because this is a newer store, however enough is enough.
7 visits, simple orders, all 7 miscues for one reason or another. This visit -12/2- the order was correct, the drive-thru service was slow, but when we opened the bag of Waffle Potato Chips they were all stale. All chips were chewy, not crisp. Nasty.
This franchisee must not care much with a built in brand name but hopefully Chil Fil A corporate reads this. No more business from this Chik Fil A One Signature Member.
Atmosphere: 4
Food: 2
Service: 1
They keep giving overcooked amd nearly burnt chicken nuggets and chicken tenders.
Atmosphere: 2
Food: 1
Service: 3
Delicious and great staff
Atmosphere: 5
Food: 5
Service: 5
Grace, employee of the month whoever she is, brooks, and emma were awesome. Pace needs a raise as well.
Terrible experience - order was incorrect, chicken was overcooked and the staff all seemed untrained. Worst chick-fil-a experience we have ever encountered.
Atmosphere: 2
Food: 1
Service: 1
Lauren, Grace, Brooks, and Pace are the BEST. Also, the food here is ALWAYS fresh, hot and flavorful. Awesome parking set up
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Market Salad
Restaurantji Recommends
I wanted to say a HUGE “thank you” to Denise that was patient and kind with me as I was undecided while in the drive through on a very busy night. Although cars were backed up, Denise took her time and that was amazing and that made my night!
Atmosphere: 5
Food: 5
Service: 5
I am a big fan of chic-fil-A. But this place is a Terrible drive through experience, it is hard to get through the parking lot or even drive through lanes. 30 mins to get through drive through is terrible. Mobile through is a joke as you can not even get in. Lanes do not move proportionally, no one directs traffic. Do not stay in center drive through lane as right most lane moved faster than center lane.
Atmosphere: 1
Food: 3
Service: 1
I like brooke platonically
Atmosphere: 5
Food: 5
Service: 5
Ordered two Chic-Fil-A meals tonight for me and my love. The chicken sandwiches were virtually inedible, being overly salted and overly fried. I ordered a side salad as well, but the dressing was omitted. No biggie, just pulled a bottle from the fridge, but still disappointing they missed it. If you want an absolute killer CFA sandwich, skip this location on MacFarland and make the trip to the Windward location in front of Walmart. Best chicken sandwich I've ever had. Will not go back to the MacFarland location until the reviews improve significantly. Nice employees, but 95% of the experience is the food.
Atmosphere: 3
Food: 1
Service: 1
This chick fil a doesn't understand the purpose of the mobile through orders. 6 or 7 vehicles were able to order their food and leave while I waited for mine in mobile through. I called and spoke to a manager, Taylor, she simply appolgised and offered excuses as to why I had to wait. Not a single solution to the issue mentioned by her. More of an Oops Sorrry than customer service.
Atmosphere: 1
Food: 5
Service: 1
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