Chipotle Mexican Grill

Service not as friendly as in past, and servings of meat are being reduced. Can't order beef anymore because it contains chucks of Fat that they have no problem cutting up with the good meat. Shrinkflation meets High prices and gloomy faces, not a winning receipe.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Burrito Bowl

Tanner makes “THE BEST BOWL” Ever!!! excellent atmosphere!

Atmosphere: 5

Food: 5

Service: 5

Gave unfair portions.. all the guest in front me were served well & with a good attitude but when it came to me it was a big change in energy & I could literally see the bottom of my bowl.

Atmosphere: 1

Food: 2

Service: 1

Order quesadilla online and they missed my beans.

Service was not what I expected. They were very low on items or out completely. I was given the burnt bottom as there wasn't any and it tasted awful but I didn't realize until I got home and shared for family. I wouldn't return to this location

Atmosphere: 2

Food: 4

Service: 2

This was the worst restaurant I have ever visited. First let me say it was nothing but kids working. The display of the food was absolutely horrible. Presentation is everything. Not here, cheese and black beans all in the sour cream. Tomatoes and cheese all over the counter. Corn all in the rice. This location needs to be shut down. I can see why the review was a 3. It needs to be a 1. Just drive to the one on Mcfinnley. So clean and such a different atmosphere. This place needs to do better.

Atmosphere: 1

Food: 1

Service: 1

Quick pickup

Atmosphere: 4

Food: 4

Service: 4

Multiple times at this chipotle, the staff have been rude and underhanded to me. As a former chipotle employee I know how Chipotle’s are supposed to be run, and this location is terrible. I ordered a large steak quesadilla and was told that they do not serve this. I served this to customers for years and when I told them they could charge me for a burrito if they had to, the line cook began making my order. Then his manager whispered something in his ear and he reached for the kid sized tortilla after I had just explicitly told them that it wasn’t what I wanted. I ordered a large quesadilla. I was told they do not do this. I would understand not wanting to hold up the line for a large quesadilla order if they were super busy, but there was nobody in line except for me, and the staff were rude saying comments like well if you don’t like it then you can order online. When I told the server that’s not what I ordered, he looked at me frustrated and said well then what do you want in a rude demanding tone. When I worked at chipotle we were told to never speak to the customer this way… It seems like chipotle has gone downhill since I used to work there. They were u willing to compromise with me, and they didn’t do anything to try and accommodate me. I will not be going to this location again, and I hope they find some better staff that are trained to treat customers with respect. I did not order anything as they would not fulfill my request, so I cannot speak to the quality of their food this visit, but I did have it in the past and it was decent, but not the best compared to other chipotles I have been to. It’s a shame about the service because this is the closest chipotle to me. If good service and clean tables are important to you at a restaurant, do not come here.

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Quesadilla

The lady at the drive through on September 19,2024 Had a terrible attitude let’s not add the fact that they forgot to had utensils. Last couple of times I have gone , it has been great and no issues on the sauces or food, seemingly someone was not having a good day. Chipotle , stop hiring ppl who hate their job

Atmosphere: 5

Food: 5

Service: 1

Recommended dishes: Salad

Food is ok, staff is a challenge to get said food from. Actually I dont blame the staff for looking uninterested, it’s probably corporate’s fault, Chipotle has been cost cutting a lot, trying to force me to use their app and stuff.

Atmosphere: 1

Food: 3

Service: 1

No clean tables available, had to wipe down one in order to eat. Not enough employees to attend the long line or clean the tables.

Atmosphere: 1

Food: 4

Service: 3

Recommended dishes: Burrito, Quesadilla, Burrito Bowl, Chips

Waited long time in line. Several people in the back, see them eating things from the line is pretty gross. Clearly a brand new associate is the only one trying to help this line by herself. Walked out, this team has no urgency to help its customers. Wasted time.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Burrito Bowl

We were coming home from the airport with no food in the house, so this is what we opted for. We would have preferred somewhere else, but it was Sunday. The rice was crunchy in my bowl and the tortilla chips were kind or stale. And the salsa that my husband got was crazy hot, which was a surprise. No exaggeration. He likes hot, but had a taste, and he was drinking milk. ☹️

Food: 2

They could have not removed chairs an hour before they actually close

Atmosphere: 4

Food: 5

Service: 5

I was disappointed that this location charged me for 2 sides because I wanted my the servings on the side. I have never experienced that. It would have been different if they wrte an extra serving.The person I was with had one item on the side...so we were charged almost $2 more for our meal
It disturbed me the entire time I ate my meal inside.

Atmosphere: 5

Food: 5

Service: 4