My sister-in-law and I stopped by Haagen-Dazs on May 13th, excited to grab her free ice cream for their so-called Free Cone Day. Unfortunately, she was told their “system wasn’t working” — and that was it. No backup plan, no ice cream, just a shrug.
It’s really disappointing when a company promotes a nationwide event but doesn’t make sure all their locations are ready. There wasn’t even a notice saying this store wasn’t participating. Blaming it on a “technical issue” felt like a lazy excuse.
In the end, it seemed more like a way to bring people into the store under false promises. If you’re going to advertise something to this extent, you should follow through. Otherwise, it feels like a cheap marketing trick — and that’s a quick way to lose customer trust.
Jasmine Robinson (Simply_Evory)
We ordered a Pineapple & Coconut, Cookies & Cream, and a Caramel Coffee Milkshake, and each one was absolutely delicious.
The Pineapple & Coconut had a perfect tropical balance—creamy, refreshing, and not too sweet.
The Cookies & Cream was rich and packed with cookie pieces, just how it should be.
The Caramel Coffee Milkshake was the star—smooth, flavorful, and a great pick-me-up. The quality is always top-tier, and the service was just as great.
Amber mamber
Rude and unhelpful staff . Condescending about highway robbery prices after we politely decided we didn’t want to buy anything ( mind you we didn’t waste much time had maybe 3 questions about menu options)
Dr. Sharmila Raj
Pistachio cup was good 🍨
Atmosphere: 4
Food: 4
Service: 4
Keerthisha K
Excellent service and lovely people Andrew Julia
Atmosphere: 5
Food: 5
Service: 5
Manjula Dharmawardhana
We love the place. I won't measure this place from the ice cream prices because the staff and service is great. It's the usual Haagen-Dazs prices. The staff is very friendly, a great place to stop after a shopping trip!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gelato
Shankalpa Chaudhary
Awesome service by Andrew!
Atmosphere: 5
Food: 5
Service: 5
monika Mktn
Stopped by for some refreshment after long bad day at work. I loved the strawberry mango smoothie❤️ got milkshake for my husband . Andrew served us with smile. He is funny. I am usually little fussy when placing orders but he kept saying i got it .. dont worry I will take care of your order .. thanks Andrew .. We will stop by again when we go to north point mall.
Atmosphere: 5
Food: 5
Service: 5
CarmenCierra Tv
ANDREW IS LITERALLY THE BEST he always tells me “anything for you” even when I ask for soooo many different taste test because I can’t make up my mind. That type of patience in an ice cream shop is EVERYTHING to indecisive ice cream lovers like me!
Atmosphere: 5
Food: 5
Service: 5
B Mars
The sweetest workers, the best ice cream. ?? Prices are high, but so is everything. Very good experience. White chocolate raspberry truffle is fantastic.
Milk shakes are not of the best quality here, more milk and less icecream, this location uses blender for milkshakes which makes the taste blunt
Vijay P
Always love the milkshakes and ice cream here. A must visit place in this mall
Ingrid Hernandez
Customer service.
Imran Lakhani
Their ice cream is good but i think it’s quite overpriced, kids got two shakes and wifey got a ice cream with waffle and costed me $26. $10 for a shake is over blown. But the flavors are good for sure.Flavor - Star - 7 / 10Authenticity of Flavor - No Star - 5 / 10Cleanliness - Star - 8 / 10Service - Star - 7 / 10Value for Money - No Star - 5 / 10Above format would be best to justify my review so i will hopefully continue to keep this for all my next reviews.
Y H
I paid over 6 bucks for a small! What is going on!! Was I scammed?! Is this how much everyone is getting charged for a SMALL CUP?! How is this fair?
Disappointed by Haagen-Dazs’ Free Cone Day Hype
My sister-in-law and I stopped by Haagen-Dazs on May 13th, excited to grab her free ice cream for their so-called Free Cone Day. Unfortunately, she was told their “system wasn’t working” — and that was it. No backup plan, no ice cream, just a shrug.
It’s really disappointing when a company promotes a nationwide event but doesn’t make sure all their locations are ready. There wasn’t even a notice saying this store wasn’t participating. Blaming it on a “technical issue” felt like a lazy excuse.
In the end, it seemed more like a way to bring people into the store under false promises. If you’re going to advertise something to this extent, you should follow through. Otherwise, it feels like a cheap marketing trick — and that’s a quick way to lose customer trust.
We ordered a Pineapple & Coconut, Cookies & Cream, and a Caramel Coffee Milkshake, and each one was absolutely delicious.
The Pineapple & Coconut had a perfect tropical balance—creamy, refreshing, and not too sweet.
The Cookies & Cream was rich and packed with cookie pieces, just how it should be.
The Caramel Coffee Milkshake was the star—smooth, flavorful, and a great pick-me-up. The quality is always top-tier, and the service was just as great.
Rude and unhelpful staff . Condescending about highway robbery prices after we politely decided we didn’t want to buy anything ( mind you we didn’t waste much time had maybe 3 questions about menu options)
Pistachio cup was good 🍨
Atmosphere: 4
Food: 4
Service: 4
Excellent service and lovely people
Andrew
Julia
Atmosphere: 5
Food: 5
Service: 5
We love the place. I won't measure this place from the ice cream prices because the staff and service is great. It's the usual Haagen-Dazs prices. The staff is very friendly, a great place to stop after a shopping trip!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gelato
Awesome service by Andrew!
Atmosphere: 5
Food: 5
Service: 5
Stopped by for some refreshment after long bad day at work. I loved the strawberry mango smoothie❤️ got milkshake for my husband . Andrew served us with smile. He is funny. I am usually little fussy when placing orders but he kept saying i got it .. dont worry I will take care of your order .. thanks Andrew .. We will stop by again when we go to north point mall.
Atmosphere: 5
Food: 5
Service: 5
ANDREW IS LITERALLY THE BEST he always tells me “anything for you” even when I ask for soooo many different taste test because I can’t make up my mind. That type of patience in an ice cream shop is EVERYTHING to indecisive ice cream lovers like me!
Atmosphere: 5
Food: 5
Service: 5
The sweetest workers, the best ice cream. ?? Prices are high, but so is everything. Very good experience. White chocolate raspberry truffle is fantastic.
Restaurantji Recommends
Milk shakes are not of the best quality here, more milk and less icecream, this location uses blender for milkshakes which makes the taste blunt
Always love the milkshakes and ice cream here. A must visit place in this mall
Customer service.
Their ice cream is good but i think it’s quite overpriced, kids got two shakes and wifey got a ice cream with waffle and costed me $26. $10 for a shake is over blown. But the flavors are good for sure.Flavor - Star - 7 / 10Authenticity of Flavor - No Star - 5 / 10Cleanliness - Star - 8 / 10Service - Star - 7 / 10Value for Money - No Star - 5 / 10Above format would be best to justify my review so i will hopefully continue to keep this for all my next reviews.
I paid over 6 bucks for a small! What is going on!! Was I scammed?! Is this how much everyone is getting charged for a SMALL CUP?! How is this fair?
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