Panda Express

It is an eternity for those who ask for a really bad experience online, I will never ask for it again.

Very solid restaurant. Good location. Will be back.

Atmosphere: 5

Food: 5

Service: 5

Great bang for your buck!

Atmosphere: 5

Food: 5

Service: 5

I only posted this review because this is the second time that I’ve been to this location and the same young lady JEN has been very rude both times & customer service was less than awful! It was only 8:30pm and She refused to have fresh rice be replaced with the hard, dried and stuck to the bottom of the pan rice which they had left. That’s not good business. This is surely my final & last time going to this location. She needs to work in the kitchen and not on the front line. She’s a BAD representation of Panda Express. Rude & Nasty

Food: 1

I went to this location last night to get 2 of their Bigger Plates with honey sesame chicken and orange chicken. They were out of many items including what I ordered, so I waited. The lady put the rice in the two containers and set them to the side. I'm sitting in the dining room for 25-30 minutes waiting for my order before I just walked out without my food. So I figured I would try again today, big mistake. I went in at 1pm to order the Family Meal, once again they didn't have enough honey sesame chicken so I had to wait again. While waiting I observed one of the workers that I will call Kay, that didn't seem to have the best customer service skills. She appeared to not understand what the customers were trying to order or how they wanted their items prepared. She was also skimpy with the portions, as though she was fixing her own plate. When she was fixing my order I asked her to make sure the containers were full because I've gotten home before and they were like 2/3 full. I asked to check my containers and she refused, so I refused as well and left the food there. Needless to say I'm highly disappointed at this location because the food and the service is normally top notch. I was offered a drink or anything while I waited and normally they will when you are waiting for a long time. Not sure I'll be returning because is happening too frequently at this location lately.

Atmosphere: 1

Service: 1

Location can get busy at dinner time, leading to long wait for food. Reasonable priced for portion sizes. Very few options for vegetarians.

Atmosphere: 3

Food: 3

Service: 2

Dear Panda Express Team,

I’m a loyal customer who visits Panda Express about 3–4 times a week across many locations. I truly enjoy your food — it’s delicious and usually consistent. However, during my recent visit to your Holcomb Bridge Road location, I had a disappointing experience.

There were three people ahead of me, and only one staff member, Katlen, was serving. At first, I thought she was just slow, but I realized she was hesitating — putting food on the plate, then taking it back again, unsure if she was giving too much. As a result, all customers were visibly uncomfortable because the portions were quite small.

When it was my turn, she did the same. I politely mentioned that my portion looked smaller than usual, but she insisted it wasn’t, explaining that there were “three shrimps and five beef pieces.” I visit many Panda Express locations, and this one always serves noticeably less food.

After finishing my meal, which normally takes me around 12–13 minutes, I was done in just 4–5 minutes — that’s how small the portion was. It felt disappointing, as if the employee was acting like a very cautious co-owner of the restaurant.

Thankfully, she didn’t start counting the rice grains one by one — otherwise, we might have been waiting three days just to get our food! 😄

I really hope this feedback helps improve consistency and service quality at this location. Panda Express is one of my favorite places, and I’d love to continue enjoying it the way I always have.

Atmosphere: 2

Food: 2

Service: 1

Never been here before and I'm a vegetarian. The server Elizabeth did a great job making sure I got something good and vegetarian, working especially hard being the only staff member working the front line

Atmosphere: 5

Food: 5

Service: 5

The food was okay. The restaurant closed at 9:30 and I went in at about 8:45. I was told that was all the food they had left. I was surprised that was how I was greeted. After packing to move all day, we were hungry so I chose to just purchase anyway since I was already there. Despite being told the orange chicken was just made it did taste like it had been sitting for a while. What did taste good was the walnut shrimp. I haven't been to this location before. I can tell you I will certainly not go again anywhere close to closing time to try it again.

Atmosphere: 3

Food: 4

Service: 3

Friendly folks, hood and consistent food value.

I ordered for online delivery around 6 pm, we were missing one food items, I tried to call the store location twice but no one pick up the phone. This wasn't the first time we got a missing items from this location. This happened way too often.

Atmosphere: 1

Food: 4

Service: 1

I ordered a bigger plate and asked for Hot Orange Chicken. She (claimed that she is the manager) put half of the order red chili pepper and when I asked if she can take out those chili peppers she refused to take it out. She said that it works like that... Very rude management. I was a regular customer but will never go back there again. There is Five Guys next door with perfect burgers and customer service. recommend to go there and be away from that store.

Atmosphere: 1

Food: 1

Service: 1

They messed up my order 2 times in a row. I didn't get the food I ordered

Atmosphere: 2

Food: 3

Service: 1

Terrible experience. We arrived at Panda Express really wanting to eat there, but it was a complete disappointment. There were only about three people ahead of us in line, but the service was painfully slow. Only one overwhelmed employee was working — she looked exhausted and stressed.

She was doing everything: preparing meals for in-store customers, handling payments, fulfilling online orders, and handing them off to delivery drivers. No support at all. Eventually, we realized that the delays were mostly due to the high volume of delivery orders, which were being treated with the same priority as walk-in customers.

In the end, we left without eating. The experience was so frustrating that we gave up and went next door to eat something we didn’t even want. Very disappointing. We won’t be coming back.

Service: 1

Rude, disorganized. Walked away before I even finished taking my order.

Atmosphere: 1

Food: 2

Service: 1