This was my first time visiting the place and I received unpleasant service from one of the employees; she was extremely rude.
Atmosphere: 1
Food: 1
Service: 1
Danielle Smith
Avalon is great but the customer service at the hotel Starbucks is exceptionally awful - every negative review is true. You can go to any other Starbucks and your order will be understood and correct. This location will look at you like “huh?” at the counter;
Bonus - Mobile: If you pay for SF Protein Vanilla Cold Foam, the barista will put regular Vanilla Cold Foam on top of your drink with the Sugar-Free Protein Cold Foam on the side “for you to add as you drink it.”
No re-make - just a “I put it on the side for you.” So you knew you made it wrong and did not re-make the mobile order? No other Starbucks location would think this is acceptable.
Atmosphere: 1
Service: 1
Anderson B
8-10-25 - my wife and I ordered some coffee and salted caramel cappuccino, and the bacon 🥓 gouda sandwich. The cappuccino was really good, but you had to search within the sandwich to find the bacon 🥓. We were on the road back home otherwise would have returned. Nice atmosphere and good service
Atmosphere: 4
Food: 3
Service: 4
cordie williams
When I tell you never go here if you’re black. They don’t treat you right and look at you crazy. Poor customer service. My kids drinks were made wrong and I was told that they will not remake it. Never again will come here again
Atmosphere: 1
Food: 1
Service: 1
ejsafc382
Good Starbucks, located inside a conference center. The entrance is a bit weird on the side of it. They make good drinks and have quick service. Parking is difficult to find but that's the area.
Atmosphere: 5
Food: 5
Service: 5
Frank Jacobs
I’m staying at the Avalon Hotel and I came to this Starbucks because my wife was sick and I needed a cup of ice. I drink Starbucks coffee every day. The bearded short guy told me it was not their policy to give out a cup of ice if I didn’t purchase anything. So I made a coffee purchase and then asked for a cup of ice. He then told me it was not policy to give me a cup of ice and If I needed it I had to go ask the connecting hotel. I told him Starbucks gave me ice water just yesterday with my coffee. He told me he was allowed to give a cup of ice water with purchase but not a cup of ice with purchase. What sense does that make. I had to get the ice water then pour it out to just have ice chips for my sick wife. Stupid policy and stupid worker!
Solo One
I visited after 11am today with my daughters. The male barista working was very rude and didn’t make my drink properly. When staying at the hotel I do not recommend this Starbucks😕 SMH
bryaney
I cannot write enough negative reviews about this location. If you need to grab a drink in a timely manner please do NOT count on getting yours within 10 minutes here. I ordered a chai tea latte one day and it took 29 minutes to make, when I asked the employees twice LUCAS had no sense of urgency and gave me a snarky response, not even pretending to care that I had to leave and I was unable to get a refund to make it to work on time due to paying with a gift card. Today I ordered a matcha, to which they freestyled and gave me a cold brew. 15 minutes after ordering they finally handed me my drink, despite their mistake. Very few employees here are not sluggish.
Atmosphere: 2
Food: 1
Service: 1
Charles Jackson
Great
Atmosphere: 5
Food: 5
Service: 5
Alyson Savino
Location does not accept cash. Was unable to order.
Quick mobile pickup service with plenty of seating available at the hotel.
medaestheticspro (skinbyleslie)
Not even close to what I ordered once again.. I ordered and happens every time. This place would owe me so many drinks to make up for the ones I pay for that they get wrong . And nobody cares.
Atmosphere: 1
Food: 1
Service: 1
Arjun
Dean was an amazing barista. i asked for extra caramel & he delivered. absolute best frappe ive ever had. thanks so much!
This was my first time visiting the place and I received unpleasant service from one of the employees; she was extremely rude.
Atmosphere: 1
Food: 1
Service: 1
Avalon is great but the customer service at the hotel Starbucks is exceptionally awful - every negative review is true. You can go to any other Starbucks and your order will be understood and correct. This location will look at you like “huh?” at the counter;
Bonus - Mobile: If you pay for SF Protein Vanilla Cold Foam, the barista will put regular Vanilla Cold Foam on top of your drink with the Sugar-Free Protein Cold Foam on the side “for you to add as you drink it.”
No re-make - just a “I put it on the side for you.” So you knew you made it wrong and did not re-make the mobile order? No other Starbucks location would think this is acceptable.
Atmosphere: 1
Service: 1
8-10-25 - my wife and I ordered some coffee and salted caramel cappuccino, and the bacon 🥓 gouda sandwich. The cappuccino was really good, but you had to search within the sandwich to find the bacon 🥓. We were on the road back home otherwise would have returned. Nice atmosphere and good service
Atmosphere: 4
Food: 3
Service: 4
When I tell you never go here if you’re black. They don’t treat you right and look at you crazy. Poor customer service. My kids drinks were made wrong and I was told that they will not remake it. Never again will come here again
Atmosphere: 1
Food: 1
Service: 1
Good Starbucks, located inside a conference center. The entrance is a bit weird on the side of it. They make good drinks and have quick service. Parking is difficult to find but that's the area.
Atmosphere: 5
Food: 5
Service: 5
I’m staying at the Avalon Hotel and I came to this Starbucks because my wife was sick and I needed a cup of ice. I drink Starbucks coffee every day. The bearded short guy told me it was not their policy to give out a cup of ice if I didn’t purchase anything. So I made a coffee purchase and then asked for a cup of ice. He then told me it was not policy to give me a cup of ice and If I needed it I had to go ask the connecting hotel. I told him Starbucks gave me ice water just yesterday with my coffee. He told me he was allowed to give a cup of ice water with purchase but not a cup of ice with purchase. What sense does that make. I had to get the ice water then pour it out to just have ice chips for my sick wife. Stupid policy and stupid worker!
I visited after 11am today with my daughters. The male barista working was very rude and didn’t make my drink properly. When staying at the hotel I do not recommend this Starbucks😕 SMH
I cannot write enough negative reviews about this location. If you need to grab a drink in a timely manner please do NOT count on getting yours within 10 minutes here. I ordered a chai tea latte one day and it took 29 minutes to make, when I asked the employees twice LUCAS had no sense of urgency and gave me a snarky response, not even pretending to care that I had to leave and I was unable to get a refund to make it to work on time due to paying with a gift card. Today I ordered a matcha, to which they freestyled and gave me a cold brew. 15 minutes after ordering they finally handed me my drink, despite their mistake. Very few employees here are not sluggish.
Atmosphere: 2
Food: 1
Service: 1
Great
Atmosphere: 5
Food: 5
Service: 5
Location does not accept cash. Was unable to order.
Restaurantji Recommends
Quick mobile pickup service with plenty of seating available at the hotel.
Not even close to what I ordered once again.. I ordered and happens every time. This place would owe me so many drinks to make up for the ones I pay for that they get wrong . And nobody cares.
Atmosphere: 1
Food: 1
Service: 1
Dean was an amazing barista. i asked for extra caramel & he delivered. absolute best frappe ive ever had. thanks so much!
Atmosphere: 5
Food: 5
Service: 5
Sean was so friendly, patient, and accommodating!
Sean was so friendly, patient, and accommodating!
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