When they opened, everything was a 5, but my last three visits have not been good. They don’t have enough workers. While waiting to be served, the staff is busy preparing call-in orders while customers wait on a line that gets longer and longer. I should add that I really loved the chips in the past, but two days ago after biting into the first nacho, I had to gag because it was so salty. Why have they started to add salt? I’m not happy. This used to be one of my feel good, fast food restaurant.
Atmosphere: 5
Food: 4
Service: 2
Wassaabi Wassaabi
I used to come here all the time and I always got a healthy portion and now recently they’ve made the portion smaller like they’re getting cheaper but their prices haven’t changed like what’s the point of even coming here now I might as well go to chipotle I get more for less and then this time specifically when I was here there was this dude named Mike he gave me the smallest portions ever like maybe 6 to 7 dollars worth of food and I paid $12. I get more at chipotle for $10. I used to always love coming here and then when I asked for a little bit more because it was such a small portion they said they’re gonna charge me extra
Atmosphere: 3
Food: 4
Service: 2
Patch Nye
Terrible service. Had a drive thru order which was expected to take 10 min and ended up as a 1hr experience. End result was poor service and incorrect order when I eventually got home
Atmosphere: 1
Food: 3
Service: 1
Alex Anservitz
I had a really good experience the first time I ever ate Surcheros, but every experience (5 in total) has been successively worse. I cannot recommend anyone eating here.
There are 3 main issues: stocking of ingredients, consistency, and food safety/hygiene.
Regarding ingredients, they are always out of items - meats, veggies, rice, tortillas, you name it. Don’t ever go for dinner especially after 7 PM. By 8 PM, they’re cleaning up and getting ready to shut the place down.
Which brings up consistency. The first time I went, the staff was friendly and helpful. Every time since then, they’ve been hit or miss. I found they often acted like you were inconveniencing them if you wanted to order food. For the record, I never came in within an hour of closing time and I never ordered anything complex. Sometimes, I received massive amounts of an ingredient - enough for 2 or 3 orders. Other times, they would scrape the dregs of a hotel pan for barely enough protein to call it a burrito.
The food handling standards are abysmal. There’s massive amounts of cross contamination. DO NOT EAT HERE IF YOU HAVE FOOD ALLERGIES. I always found stray ingredients which I didn’t order in my food. Additionally, the kitchen looks messy - particularly the food service stations.
Finally during my last visit, I nearly broke a tooth on an unidentified object in my nachos. It seemed to be a small piece of bone (about a centimeter in diameter) with a tiny bit of pink meat clinging to it. As if this wasn’t grotesque and dangerous enough, my meal was vegetarian.
So I won’t be going back.
Atmosphere: 2
Food: 1
Service: 1
David castellanoz
Love Surcheros whoops chipotle hands down.
Atmosphere: 5
Food: 5
Service: 5
Victoria G. B.
Big yikes! The restaurant itself was very dirty. When we went to order they were out of so many ingredients (shredded cheese, carnitas, pinto beans, cilantro, etc.,) and no employee was addressing the lack of ingredients, just standing around. They were also out of straws and did not attempt to refill those either. Even if they were somehow truly out of those ingredients there is a Publix right across the street… Then after we made it through the line and were eating, with the two other customers behind us through as well, the employees were just standing around rather than working to address any of the issues. Also, the queso was super runny… which is inconsistent with queso generally served at any other Sucheros location (Macon, Savannah, Brunswick).
Atmosphere: 1
Food: 1
Service: 1
Troy Tracy
$12 for two tacos on Uber, over 45 total, received wet tacos with less than two ounces of beef. NEVER ORDERING OR PATRONIZING THIS LOCATION AGAIN. Wife's chicken burrito was all Vegg hardly any chicken. Waste of money. Out of black beans, didn't care just wrote "out". Don't waste your hard earned time or money.
Atmosphere: 3
Food: 1
Service: 3
dennis johnson
Overpriced and overrated! The service is horrible, the food is awful. Go to Chipotle or Moe’s if you want a better burrito or bowl even Afros the street Taco Bell is a better option. $16 for a mediocre burrito is a joke. Needs new management and lower prices, surprised it has lasted this long.
Frank Bealer
Really great experience. Everyone was kind and went above and beyond!
Atmosphere: 5
Food: 5
Service: 5
Kristen Whitsett
Queso was good. Staff making food was grouchy. I haven’t seen such a filthy restaurant. I can’t imagine what the owner would think if he saw it. Salsa was out as well.
Ordered online for pick up direct from their site. We got a burrito bowl each with chips.
The portions were SMALL. I did appreciate the topping options but there was no meat at all. I paid extra for the sirloin steak and it was a single strip diced into 3-5 small cubes. For a whole bowl! Now the cubes were delicious but if I’m paying extra for “premium” meat don’t give me a sample size. My bowl was mostly veggies and toppings, light on the meat and rice.
The site said to pick up my order at 1pm and when I arrived at 1 it was ready but COLD. I doubt it was done early because it was cold, cold not cooked a few minutes ago and cooled down.
This was my first time here and will probably be my last.
Atmosphere: 5
Food: 1
Service: 3
Thomas Propis
Not trying to put this restaurant down too bad but this place is the worst counter service burrito/tex mex restaurant I have ever been to. The steak was an up charge which was not clearly noted and tasted like it was from Springfield, OH. The green salsa is decent but one of the red salsas tastes like Windex… not streak free with my stomach rumbling. We were hoping for much more but any of the others including Del Taco is probably a better option. Chips are stale. Salsa is bad. Food is not fresh. Steak was possibly not even from a cow. Very disappointed and please do better. Best of luck!
When they opened, everything was a 5, but my last three visits have not been good. They don’t have enough workers. While waiting to be served, the staff is busy preparing call-in orders while customers wait on a line that gets longer and longer. I should add that I really loved the chips in the past, but two days ago after biting into the first nacho, I had to gag because it was so salty. Why have they started to add salt? I’m not happy. This used to be one of my feel good, fast food restaurant.
Atmosphere: 5
Food: 4
Service: 2
I used to come here all the time and I always got a healthy portion and now recently they’ve made the portion smaller like they’re getting cheaper but their prices haven’t changed like what’s the point of even coming here now I might as well go to chipotle I get more for less and then this time specifically when I was here there was this dude named Mike he gave me the smallest portions ever like maybe 6 to 7 dollars worth of food and I paid $12. I get more at chipotle for $10. I used to always love coming here and then when I asked for a little bit more because it was such a small portion they said they’re gonna charge me extra
Atmosphere: 3
Food: 4
Service: 2
Terrible service. Had a drive thru order which was expected to take 10 min and ended up as a 1hr experience. End result was poor service and incorrect order when I eventually got home
Atmosphere: 1
Food: 3
Service: 1
I had a really good experience the first time I ever ate Surcheros, but every experience (5 in total) has been successively worse. I cannot recommend anyone eating here.
There are 3 main issues: stocking of ingredients, consistency, and food safety/hygiene.
Regarding ingredients, they are always out of items - meats, veggies, rice, tortillas, you name it. Don’t ever go for dinner especially after 7 PM. By 8 PM, they’re cleaning up and getting ready to shut the place down.
Which brings up consistency. The first time I went, the staff was friendly and helpful. Every time since then, they’ve been hit or miss. I found they often acted like you were inconveniencing them if you wanted to order food. For the record, I never came in within an hour of closing time and I never ordered anything complex. Sometimes, I received massive amounts of an ingredient - enough for 2 or 3 orders. Other times, they would scrape the dregs of a hotel pan for barely enough protein to call it a burrito.
The food handling standards are abysmal. There’s massive amounts of cross contamination. DO NOT EAT HERE IF YOU HAVE FOOD ALLERGIES. I always found stray ingredients which I didn’t order in my food. Additionally, the kitchen looks messy - particularly the food service stations.
Finally during my last visit, I nearly broke a tooth on an unidentified object in my nachos. It seemed to be a small piece of bone (about a centimeter in diameter) with a tiny bit of pink meat clinging to it. As if this wasn’t grotesque and dangerous enough, my meal was vegetarian.
So I won’t be going back.
Atmosphere: 2
Food: 1
Service: 1
Love Surcheros whoops chipotle hands down.
Atmosphere: 5
Food: 5
Service: 5
Big yikes! The restaurant itself was very dirty. When we went to order they were out of so many ingredients (shredded cheese, carnitas, pinto beans, cilantro, etc.,) and no employee was addressing the lack of ingredients, just standing around. They were also out of straws and did not attempt to refill those either. Even if they were somehow truly out of those ingredients there is a Publix right across the street… Then after we made it through the line and were eating, with the two other customers behind us through as well, the employees were just standing around rather than working to address any of the issues. Also, the queso was super runny… which is inconsistent with queso generally served at any other Sucheros location (Macon, Savannah, Brunswick).
Atmosphere: 1
Food: 1
Service: 1
$12 for two tacos on Uber, over 45 total, received wet tacos with less than two ounces of beef. NEVER ORDERING OR PATRONIZING THIS LOCATION AGAIN. Wife's chicken burrito was all Vegg hardly any chicken. Waste of money. Out of black beans, didn't care just wrote "out". Don't waste your hard earned time or money.
Atmosphere: 3
Food: 1
Service: 3
Overpriced and overrated! The service is horrible, the food is awful. Go to Chipotle or Moe’s if you want a better burrito or bowl even Afros the street Taco Bell is a better option. $16 for a mediocre burrito is a joke. Needs new management and lower prices, surprised it has lasted this long.
Really great experience. Everyone was kind and went above and beyond!
Atmosphere: 5
Food: 5
Service: 5
Queso was good. Staff making food was grouchy. I haven’t seen such a filthy restaurant. I can’t imagine what the owner would think if he saw it. Salsa was out as well.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
I don't know how this got posted, but we haven't been to your resturant in a few months and we enjoyed it very much. So disregard the low rating.
love this place and the food is great!!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Sauce, Surcheros Sauce, Guacamole, Veggie Bowl
Ordered online for pick up direct from their site. We got a burrito bowl each with chips.
The portions were SMALL. I did appreciate the topping options but there was no meat at all. I paid extra for the sirloin steak and it was a single strip diced into 3-5 small cubes. For a whole bowl! Now the cubes were delicious but if I’m paying extra for “premium” meat don’t give me a sample size. My bowl was mostly veggies and toppings, light on the meat and rice.
The site said to pick up my order at 1pm and when I arrived at 1 it was ready but COLD. I doubt it was done early because it was cold, cold not cooked a few minutes ago and cooled down.
This was my first time here and will probably be my last.
Atmosphere: 5
Food: 1
Service: 3
Not trying to put this restaurant down too bad but this place is the worst counter service burrito/tex mex restaurant I have ever been to. The steak was an up charge which was not clearly noted and tasted like it was from Springfield, OH. The green salsa is decent but one of the red salsas tastes like Windex… not streak free with my stomach rumbling. We were hoping for much more but any of the others including Del Taco is probably a better option. Chips are stale. Salsa is bad. Food is not fresh. Steak was possibly not even from a cow. Very disappointed and please do better. Best of luck!
Sincerely,
A disappointed customer
Atmosphere: 3
Food: 1
Service: 3
Hit or miss
Atmosphere: 4
Food: 4
Service: 4
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