We ate here for lunch on Sunday. The employees here are rather inexperienced, however they are nice. There was a nice girl at the register that was very new on the job, and although she was doing her best, we ordered a loaded baked potato, and she had issues putting into the register. No big deal to us, but what was a big deal was her co-worker just stood by watching as she struggled. Definitely no team environment here. I wish the best for the girl who's brand new.
The food was hot, fresh, and crispy, so no complaints there. But the restaurant cleanliness is a different story. Tables not wiped down, the floor was filthy, the bathrooms were disgusting, soap dispensers in the bathroom were not working. And with that being said, if the soap dispensers in the bathroom not working I'd like to know of the employees are washing their hands after they use the restrooms. Id like to know if the dining room is filthy, then is the kitchen at all clean enough to cook food in.
I'd love to return, but with how the cleanliness was I'm not sure I will. And that's sad, because at least the new girl (if not the one cooking as well) deserves customers to return.
I'd also like to add, although I understand that the restaurant has slow moments and you have nothing to do: With how dirty the restaurant is and the second girl (not the new one on register) on her cellphone nonchalantly, she could have at least been cleaning something. Or at least wipe down two tables at a time. There's something she could have been doing anyway to help the restaurant succeed.
Atmosphere: 1
Food: 4
Service: 4
Recommended dishes: Fish, French Fries, Baked Potato
Kristi Aldridge (Kmay)
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Melynda Arnold
I was so disappointed, after years I got a chance to stop and get some famous fish. There was nothing nostalgic with my visit. The serving of fish was extremely small, the batter has changed and there was no "little crunchy bits" . The whole place was dated .
Atmosphere: 2
Food: 2
Service: 2
Trish Spires
I have never been more disappointed in Captain D's. The cole slaw was so spoiled, (see pic), I almost got sick after 1 bite. It ruined my whole meal and took hours to get the taste out of my mouth. I thought it looked funny but I took a bite anyways (I'll never do that again), and it was so disgusting.
Atmosphere: 2
Food: 1
Service: 2
Jack Cowart
Parking: The front entrance has two doors, one of them was still locked at 4:30 pm. Fries were cold, music would play for 5 sec then turn off for 5 sec then turn back on repeatedly. Tables and floors were dirty. Cook shouted, "I am only one person", which I thought that was normal. Not a good experience, however, the fish was good.
Recommended dishes: Fish, Butterfly, Coleslaw, Corn on the Cob
Neely HD Cooper
The girl waiting in us at the drive through was on her phone while waiting on us.
Atmosphere: 5
Food: 4
Service: 2
Recommended dishes: Deluxe Seafood Platter
vonnell smith
Disrespectful and nasty people.. I informed them that my sandwich had bones in it, and they did not want to give me a refund. They did not want to remake my food, just disrespectful and disgraceful.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fish
Terry Holt
As usual, the food was delicious. The poor rating for service was due to the associate taking drive-thru orders one after another after another while ignoring the customers standing right in her face. I even asked, "Are you going to take our order?" She continued to ignore us and kept taking drive-thru orders. This is NOT quality customer service.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Fish
Angela Donaldson
This location was in Bainbridge, Georgia. The customer service was wonderful. She made sure everything was fresh and she was very attentive to our wants. Very pleasant experience
Atmosphere: 5
Food: 5
Service: 5
Laverne Nealey
I visited this place on yesterday fish was crispy on outside but water full of water once cut with fork, Cole slaw tasted like vinegar, hush puppies were very hard inside & outside. We plan on Never returning & will tell others!!
Better than it was .has faster service and the food ? is good!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fish
Lee Thomas
2 pc catfish plate w/ broccoli and fries. Should be relabeled as two guppies. Portions were silly.
Atmosphere: 3
Food: 1
Service: 3
Lisa Powell
The lady who rang us up was super. Love the broccoli and broiled fish and broiled shrimp. Great to have that option. The hushpuppies were not good at all.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Corn on the Cob
Tony Ferrell
Well the website says they open at 8:30 I'm sitting in the parking lot at 8:40 and nobody's open still.
Service: 1
M. C.
How do you run a seafood fast food restaurant and not have shrimp for days?? I called another Captain D’s and requested to speak to District Manager over 4 days ago and was ignored. The restaurant looked dark like they were closed while the employees stood there drawing a paycheck while no customers buy me were there and I left without spending money bc they said they didn’t have shrimp and I was told they haven’t had shrimp for days bc the management didn’t get the store any shrimp.
We ate here for lunch on Sunday. The employees here are rather inexperienced, however they are nice. There was a nice girl at the register that was very new on the job, and although she was doing her best, we ordered a loaded baked potato, and she had issues putting into the register. No big deal to us, but what was a big deal was her co-worker just stood by watching as she struggled. Definitely no team environment here. I wish the best for the girl who's brand new.
The food was hot, fresh, and crispy, so no complaints there. But the restaurant cleanliness is a different story. Tables not wiped down, the floor was filthy, the bathrooms were disgusting, soap dispensers in the bathroom were not working. And with that being said, if the soap dispensers in the bathroom not working I'd like to know of the employees are washing their hands after they use the restrooms. Id like to know if the dining room is filthy, then is the kitchen at all clean enough to cook food in.
I'd love to return, but with how the cleanliness was I'm not sure I will. And that's sad, because at least the new girl (if not the one cooking as well) deserves customers to return.
I'd also like to add, although I understand that the restaurant has slow moments and you have nothing to do: With how dirty the restaurant is and the second girl (not the new one on register) on her cellphone nonchalantly, she could have at least been cleaning something. Or at least wipe down two tables at a time. There's something she could have been doing anyway to help the restaurant succeed.
Atmosphere: 1
Food: 4
Service: 4
Recommended dishes: Fish, French Fries, Baked Potato
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
I was so disappointed, after years I got a chance to stop and get some famous fish. There was nothing nostalgic with my visit. The serving of fish was extremely small, the batter has changed and there was no "little crunchy bits" . The whole place was dated .
Atmosphere: 2
Food: 2
Service: 2
I have never been more disappointed in Captain D's. The cole slaw was so spoiled, (see pic), I almost got sick after 1 bite. It ruined my whole meal and took hours to get the taste out of my mouth. I thought it looked funny but I took a bite anyways (I'll never do that again), and it was so disgusting.
Atmosphere: 2
Food: 1
Service: 2
Parking: The front entrance has two doors, one of them was still locked at 4:30 pm. Fries were cold, music would play for 5 sec then turn off for 5 sec then turn back on repeatedly. Tables and floors were dirty. Cook shouted, "I am only one person", which I thought that was normal. Not a good experience, however, the fish was good.
Recommended dishes: Fish, Butterfly, Coleslaw, Corn on the Cob
The girl waiting in us at the drive through was on her phone while waiting on us.
Atmosphere: 5
Food: 4
Service: 2
Recommended dishes: Deluxe Seafood Platter
Disrespectful and nasty people.. I informed them that my sandwich had bones in it, and they did not want to give me a refund. They did not want to remake my food, just disrespectful and disgraceful.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fish
As usual, the food was delicious. The poor rating for service was due to the associate taking drive-thru orders one after another after another while ignoring the customers standing right in her face. I even asked, "Are you going to take our order?" She continued to ignore us and kept taking drive-thru orders. This is NOT quality customer service.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Fish
This location was in Bainbridge, Georgia. The customer service was wonderful. She made sure everything was fresh and she was very attentive to our wants. Very pleasant experience
Atmosphere: 5
Food: 5
Service: 5
I visited this place on yesterday fish was crispy on outside but water full of water once cut with fork, Cole slaw tasted like vinegar, hush puppies were very hard inside & outside. We plan on Never returning & will tell others!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Better than it was .has faster service and the food ? is good!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fish
2 pc catfish plate w/ broccoli and fries. Should be relabeled as two guppies. Portions were silly.
Atmosphere: 3
Food: 1
Service: 3
The lady who rang us up was super. Love the broccoli and broiled fish and broiled shrimp. Great to have that option. The hushpuppies were not good at all.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Corn on the Cob
Well the website says they open at 8:30 I'm sitting in the parking lot at 8:40 and nobody's open still.
Service: 1
How do you run a seafood fast food restaurant and not have shrimp for days?? I called another Captain D’s and requested to speak to District Manager over 4 days ago and was ignored. The restaurant looked dark like they were closed while the employees stood there drawing a paycheck while no customers buy me were there and I left without spending money bc they said they didn’t have shrimp and I was told they haven’t had shrimp for days bc the management didn’t get the store any shrimp.
Atmosphere: 1
Food: 1
Service: 1
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