Chicken Shops in Bainbridge, GA

“I have very rarely had a bad experience at this location. Last night changed that and was the worst Chick-fil-A experience I’ve ever had. For starters they were extremely under staffed and only one young lady up front making drinks and taking orders. The wait time to order was longer than I have ever experienced and we were the only people in line. As we were waiting 2 people walked back up with messed up orders one was a young man with a gluten allergy and had asked for gluten free. They proceeded to take the ingredients off the gluten bun and just transfer them to the new one which he had to ask them again to remake bc those ingredients were already in contact with the gluten. Then as we finally were ordering the young lady didn’t know how to remove the lettuce from my sandwich asked the manager for help and was told he didn’t have time. He finally walked over removed the items and left. When we received our food the fries were cold and my sandwich still had lettuce etc on it. All in all just not what I expect from this restaurant“

“Good customer service, welcoming environment, and great food. We even went through the line again just tell Mrs. Tiwanna thank you for being so sweet and welcoming she even talked to my two babies after a long day of being on road stressing about one being in the hospital she turned our day less stressful!“