I ordered a medium freezer and it was in a small cup. In addition it was so thick like ice cream I couldn't suck it thru the straw.
Food: 1
Service: 3
Heather Battles
Drive thru waiter was more involved with his talking to us about his deer hunting and chit chat than taking our order or getting it right. We ordered 2 large and 1 small, recieved 1 large and 2 small, all incorrect flavors, all only partially filled, id say a little more than halfway..We sent 2 back and recieved PIPING HOT Large coffee, but once again, wrong flavors. We were allowed to keep the small incorrect as compensation. .... the younger generation needs work ethic role models. This kid would be great at cleaning the parking lot or washing dishes. He wasn't ready for multitasking. He informed us that he was soooooo tired bc he had to get up early to go hunting. Good luck kiddo.
Atmosphere: 2
Service: 2
LaTonia Dugger
This is a drive up coffee shop that always have long lines and no sense of urgency or knowledge of their online services. I placed a app order and still waited 30 minutes to get the drink.
Food: 4
Service: 1
Melissa Bell
First time here. Super confusing ordering setup. 3 windows, can’t see the menu, unhelpful people. But the cold brew with pumpkin spice cold foam was very good.
Atmosphere: 3
Food: 5
Service: 4
Ruby Yates
I love this coffee shop! The morning crew is amazing your order will be fresh and quick but but the afternoon crew is much slower. Even if you order a head online you will still sit in line at a window for 10 minutes while people will pull up behind you order and get their drinks and food faster. I love the place just wish their afternoon crew was as good as their morning crew.
Atmosphere: 3
Food: 5
Service: 3
David Law
Quality has gone down significantly over the past 6 months or so. I used to order frequently but something has changed. Coffee isn't as good and service is lackluster.
Atmosphere: 4
Food: 1
Service: 1
Jeremy Peterson
Wife loves it
Atmosphere: 5
Food: 5
Service: 5
Joshua T
Always hit or miss with online ordering, wait time can be upwards of 30 minutes and that's after getting in line.
Food: 5
Service: 2
Kenneth Cloud
Their Turtle Frapuchino is awesome.
Food: 5
Service: 5
Gary Toliver
The workers are always so welcoming and my order is always perfect! Love that I can order ahead now on the app and it be ready for pick up when I get there.
I’m not sure what has happened here, I go to Ellianos daily for coffee, the customer service has went downhill, now I’m sitting in lines for 30+ minutes daily, especially on weekends. I was pushed up to the next window they forgot about me, I waited there for 26 minutes before they realized that I was still sitting there. It’s so frustrating. Here lately I’m getting milkshakes as they haven’t been putting coffee in the freezers. TRAINING, TRAINING, TRAINING! I’m sure my review will be overlooked as it’s not the review you’re wanting. I loved this place just 4 months ago, now it seems that the employees spend more time on the phones than making drinks. If this continues as such, Wawa will put a hurting on this place, if not shut it down when they get here. Please read this review and make changes.
Atmosphere: 2
Food: 4
Service: 1
Neely HD Cooper
Very sweet crew to me and my fur babies.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Frozen Mocha Frappe
Kaitlyn Burger
22 minutes later I am as hot as my coffee. 5:40am commute usually requires a swifter location or making your own at home. From my experience, this is not the most customer service friendly location.
Atmosphere: 2
Food: 3
Service: 1
Alyssa McDaniel
Make sure you go see Addie at Ellianos! Great service and great place!! I will chose elllianos over Dunkin or Starbucks ANYDAY!!! And they offer guilt free! Doesn’t get better than that!!
Atmosphere: 5
Food: 5
Service: 5
Belinda Haas
Absolutely the best coffee and food ANYWHERE!!! You will NOT find better customer service anywhere! It will be your ONLY go to place!!! LOVE LOVE LOVE!!!
I ordered a medium freezer and it was in a small cup. In addition it was so thick like ice cream I couldn't suck it thru the straw.
Food: 1
Service: 3
Drive thru waiter was more involved with his talking to us about his deer hunting and chit chat than taking our order or getting it right. We ordered 2 large and 1 small, recieved 1 large and 2 small, all incorrect flavors, all only partially filled, id say a little more than halfway..We sent 2 back and recieved PIPING HOT Large coffee, but once again, wrong flavors. We were allowed to keep the small incorrect as compensation. .... the younger generation needs work ethic role models. This kid would be great at cleaning the parking lot or washing dishes. He wasn't ready for multitasking. He informed us that he was soooooo tired bc he had to get up early to go hunting. Good luck kiddo.
Atmosphere: 2
Service: 2
This is a drive up coffee shop that always have long lines and no sense of urgency or knowledge of their online services. I placed a app order and still waited 30 minutes to get the drink.
Food: 4
Service: 1
First time here. Super confusing ordering setup. 3 windows, can’t see the menu, unhelpful people. But the cold brew with pumpkin spice cold foam was very good.
Atmosphere: 3
Food: 5
Service: 4
I love this coffee shop! The morning crew is amazing your order will be fresh and quick but but the afternoon crew is much slower. Even if you order a head online you will still sit in line at a window for 10 minutes while people will pull up behind you order and get their drinks and food faster. I love the place just wish their afternoon crew was as good as their morning crew.
Atmosphere: 3
Food: 5
Service: 3
Quality has gone down significantly over the past 6 months or so. I used to order frequently but something has changed. Coffee isn't as good and service is lackluster.
Atmosphere: 4
Food: 1
Service: 1
Wife loves it
Atmosphere: 5
Food: 5
Service: 5
Always hit or miss with online ordering, wait time can be upwards of 30 minutes and that's after getting in line.
Food: 5
Service: 2
Their Turtle Frapuchino is awesome.
Food: 5
Service: 5
The workers are always so welcoming and my order is always perfect! Love that I can order ahead now on the app and it be ready for pick up when I get there.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I’m not sure what has happened here, I go to Ellianos daily for coffee, the customer service has went downhill, now I’m sitting in lines for 30+ minutes daily, especially on weekends. I was pushed up to the next window they forgot about me, I waited there for 26 minutes before they realized that I was still sitting there. It’s so frustrating. Here lately I’m getting milkshakes as they haven’t been putting coffee in the freezers. TRAINING, TRAINING, TRAINING! I’m sure my review will be overlooked as it’s not the review you’re wanting. I loved this place just 4 months ago, now it seems that the employees spend more time on the phones than making drinks. If this continues as such, Wawa will put a hurting on this place, if not shut it down when they get here. Please read this review and make changes.
Atmosphere: 2
Food: 4
Service: 1
Very sweet crew to me and my fur babies.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Frozen Mocha Frappe
22 minutes later I am as hot as my coffee. 5:40am commute usually requires a swifter location or making your own at home. From my experience, this is not the most customer service friendly location.
Atmosphere: 2
Food: 3
Service: 1
Make sure you go see Addie at Ellianos! Great service and great place!! I will chose elllianos over Dunkin or Starbucks ANYDAY!!! And they offer guilt free! Doesn’t get better than that!!
Atmosphere: 5
Food: 5
Service: 5
Absolutely the best coffee and food ANYWHERE!!! You will NOT find better customer service anywhere! It will be your ONLY go to place!!! LOVE LOVE LOVE!!!
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