Updating my review from 1 star to 5 stars as I heard back from the manager and she was so sincere and nice and handled it so well. Thank you!
Brian McCauley
Unacceptable!
Tyrin White
The double doozie and the slice of cookie cake were really good. The employee was nice , and the store was spotless. 10/10 would recommend.
Maya Tretola
super soft cookies and honestly super flavorful
Hannah
The ice-cream was super good and my boyfriend got some cookies and they were super good too, pretty good customer service
robert james
cookies taste plain no flavor
raegan newton
We ordered this a couple days before the party, and I was nervous that it wouldn't be done in time since I'm new to this, but they had it ready! It was so beautiful and better than I expected. We added the little signs on top. Thank you for our son's cake!
Brooke Emory
I love this place and the cookies but yesterday night i went around 9:25 on friday february 14th there were 3 employees working 1 who was not helping out customers and rolling dough it looked like. There was another female and a man working. The man was very helpful, and was trying his best to get to all the customers as for the other lady with the braid in her hair she started taking her order then just walked away and never came back in which we didn’t get helped until the man was done helping the other costumer then helped us out. The female with the braid made our milkshake and took almost 10 mins to make a small gave us the shake and we proceeded to ask for cookies but she ignored us and walked away to begin cleaning up as another customer was standing by cooking waiting as well she never helped him finish taking our order or cashed us out. Everybody had to wait on the gentlemen working to even get help bc the 2 females working was not helping at all. They showed very poor customer service as for the gentlemen he was very nice, helpful, and took his time helping everybody out doing it all by himself. we spent $35 with you guys to have to wait almost 20 mins for cookies, a scoop of ice cream and a small milkshake.
Rhonda Varnell
The manager, Patricia, went above & beyond to make my custom order cake PERFECT and just what I wanted. She is a rare breed with her level of service & dedication. This location is lucky to have her!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Tiffanie
Everytime I come here they are always out of something. It’s absolutely pointless to come here. I rather just make my own cookies. I just came for peanut butter cookies and was told it’ll be 8 mins, the last time I came I was told it will be even longer. I absolutely hate coming here now.
At around 8:30 pm today I had a sweet tooth and went to your store to purchase some cookies, a brownie, milkshake and ice cream for me and others. I asked the server, Samantha L (on receipt) if I could have the brownie towards the glass since it looked the least dried out. Samantha tells me that she couldn’t give me that one and could only give me the ones toward the back closer to her. I then ask for the one to the back left which was next to the one she was about to give me and she tells me she couldn’t give me that one either. I asked “why did it matter which one if I’m a paying customer” and she tells me she has to get the ones from the back row which are fresher. When we get to the cookies, they were stacked on top of one another in two layers. I asked did it matter which cookie she gives me and she says she has to get the ones from the row closest to her. I ask her again why wouldn’t I be able to get the one I want if I am a paying customer and I want the one that looks the best. She tells me that’s their policy. I’ve never been to a place that wouldn’t let you choose which item you are purchasing whether it be food, clothing, electronics, etc. Seems like a stupid policy if it even is one. The girl did not budge and cared nothing about customer satisfaction. If I’m paying $26.05 for two cookies, a brownie, a small ice cream and milkshake, I should be able to get whichever one I want! It was just annoying and the cookies and brownies are just subpar.
Atmosphere: 2
Food: 2
Service: 1
Ashley Oliver
Ordered an ice cream cake for the second year in a row there was an issue. Requested the cake to be ready at 4:00, arrived around 8 and gave plenty of extra time for the cake to be finished. Employee behind the counter thought it was funny that the cake wasn’t ready and asked if I would like for her to call her mom. Super professional(insert sarcasm). Then requested a refund since it was not prepared only to be told I can’t give refunds. Please teach these young employees better. The business more than likely is going to suffer from their actions. Won’t be buying anymore cakes or returning.
Atmosphere: 1
Service: 1
Lisa Sturdivent
No greetings, no smiles. Cookies hard not fresh. Out of everything, empty dirty trays just sitting in case
Atmosphere: 2
Food: 1
Service: 1
Emily Combes
Very nice place! Queron (I hope I’m spelling that right) was very helpful and had a bubbly attitude
Updating my review from 1 star to 5 stars as I heard back from the manager and she was so sincere and nice and handled it so well. Thank you!
Unacceptable!
The double doozie and the slice of cookie cake were really good. The employee was nice , and the store was spotless. 10/10 would recommend.
super soft cookies and honestly super flavorful
The ice-cream was super good and my boyfriend got some cookies and they were super good too, pretty good customer service
cookies taste plain no flavor
We ordered this a couple days before the party, and I was nervous that it wouldn't be done in time since I'm new to this, but they had it ready! It was so beautiful and better than I expected. We added the little signs on top. Thank you for our son's cake!
I love this place and the cookies but yesterday night i went around 9:25 on friday february 14th there were 3 employees working 1 who was not helping out customers and rolling dough it looked like. There was another female and a man working. The man was very helpful, and was trying his best to get to all the customers as for the other lady with the braid in her hair she started taking her order then just walked away and never came back in which we didn’t get helped until the man was done helping the other costumer then helped us out. The female with the braid made our milkshake and took almost 10 mins to make a small gave us the shake and we proceeded to ask for cookies but she ignored us and walked away to begin cleaning up as another customer was standing by cooking waiting as well she never helped him finish taking our order or cashed us out. Everybody had to wait on the gentlemen working to even get help bc the 2 females working was not helping at all. They showed very poor customer service as for the gentlemen he was very nice, helpful, and took his time helping everybody out doing it all by himself. we spent $35 with you guys to have to wait almost 20 mins for cookies, a scoop of ice cream and a small milkshake.
The manager, Patricia, went above & beyond to make my custom order cake PERFECT and just what I wanted. She is a rare breed with her level of service & dedication. This location is lucky to have her!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Everytime I come here they are always out of something. It’s absolutely pointless to come here. I rather just make my own cookies. I just came for peanut butter cookies and was told it’ll be 8 mins, the last time I came I was told it will be even longer. I absolutely hate coming here now.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Best cookies, ice cream, and service
Atmosphere: 5
Food: 5
Service: 5
At around 8:30 pm today I had a sweet tooth and went to your store to purchase some cookies, a brownie, milkshake and ice cream for me and others. I asked the server, Samantha L (on receipt) if I could have the brownie towards the glass since it looked the least dried out. Samantha tells me that she couldn’t give me that one and could only give me the ones toward the back closer to her. I then ask for the one to the back left which was next to the one she was about to give me and she tells me she couldn’t give me that one either. I asked “why did it matter which one if I’m a paying customer” and she tells me she has to get the ones from the back row which are fresher. When we get to the cookies, they were stacked on top of one another in two layers. I asked did it matter which cookie she gives me and she says she has to get the ones from the row closest to her. I ask her again why wouldn’t I be able to get the one I want if I am a paying customer and I want the one that looks the best. She tells me that’s their policy. I’ve never been to a place that wouldn’t let you choose which item you are purchasing whether it be food, clothing, electronics, etc. Seems like a stupid policy if it even is one. The girl did not budge and cared nothing about customer satisfaction. If I’m paying $26.05 for two cookies, a brownie, a small ice cream and milkshake, I should be able to get whichever one I want! It was just annoying and the cookies and brownies are just subpar.
Atmosphere: 2
Food: 2
Service: 1
Ordered an ice cream cake for the second year in a row there was an issue. Requested the cake to be ready at 4:00, arrived around 8 and gave plenty of extra time for the cake to be finished. Employee behind the counter thought it was funny that the cake wasn’t ready and asked if I would like for her to call her mom. Super professional(insert sarcasm). Then requested a refund since it was not prepared only to be told I can’t give refunds. Please teach these young employees better. The business more than likely is going to suffer from their actions. Won’t be buying anymore cakes or returning.
Atmosphere: 1
Service: 1
No greetings, no smiles. Cookies hard not fresh. Out of everything, empty dirty trays just sitting in case
Atmosphere: 2
Food: 1
Service: 1
Very nice place! Queron (I hope I’m spelling that right) was very helpful and had a bubbly attitude
Atmosphere: 5
Food: 5
Service: 5
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