Chateau Elan Winery & Resort

I had dinner here with my mother, ordering one pasta dish and a steak. The total came to $177, yet it turned out to be one of the most disappointing dining experiences I’ve had.

Although I requested the steak medium, it was served cold in the center, which is completely unacceptable. The pasta was overwhelmingly salty, and the seafood tasted as though it had been frozen, lacking any freshness.

The dining environment was also unpleasant. The room was excessively loud to the point that it hurt my ears, and I waited nearly an hour before receiving my food.

What made the experience worse was the seating arrangement. Despite the restaurant being largely empty from the time I entered until I left, I was placed at the very last table with no view. I asked multiple times to be moved, yet was repeatedly denied. It left me questioning whether this treatment was due to my ethnicity.

For the price paid, the quality of both the food and service fell far below expectation.

Beautiful resort and facilities. The property is gorgeous and all of the grounds and buildings are designed very nicely. The pool and hot tub are great and centrally located. There’s plenty of restaurants and bars on the property - we loved Marc’s. The spa is very relaxing snd has a nice view of a small lake in the back. The vineyard is massive and the wine tasting is a great deal. I’m only giving 4 stars because of the rooms - they are spacious but could be more modern with better appliances; most of the outlets didn’t work and the iron did not work properly either. Overall we enjoyed our stay and will be back!

Me and my good friend Recently visitedthe winery for tasting I want to give a special shout out to Dahlia and Liliana for superb customer service They were extremely knowledgeable about the wind and helped us to have an altogether amazing experience. We will definitely be back .

Chateau Elan was booked when I arrived for my reserved massage and Day-stay to celebrate my birthday. However front desk, night manager Stacey took immediate action. He promptly stored my bags, put me on a shuttle to the spa and put me in a beautiful room for the night! 10 Star Service! Thank you!

The manager was amazing. Hands down Chateau Elan Are the best.

It's been over 15 years since my last visit to Château Elan, and I finally returned. Yamileht (Spa) pampered me with an incredible pedicure, and we enjoyed a wonderful, lively conversation that made me feel right at home. It was a truly memorable experience.

Came in for our annual leadership conference and this place never disappoints! The grounds are always beautifully kept, the rooms are always clean and immaculately up kept, and the service in all departments is top notch!! 🙌 🙌🙌🙌🙌🙌🙌🙌🙌🙌🙌🙌🙌🙌🙌

After entrusting this property with significant occasion, investing over $75,000 for my weekend events- I have send several emails to chateau elan and HEI Hotels management staff and still waiting on an itemized bill. This seems like a simple request since the charge has already appeared on my card. How can you charge someone but have difficulty providing an itemized statement of the charges?

My poor experience includes unfulfilled expectations, delays, and an overall lack of responsiveness.

Given the magnitude of my event and the expense, the timeliness and accuracy of this documentation is not only a matter of good service but also of professional accountability. The extended delays and lack of communication are unacceptable, particularly for a resort that claims a luxury reputation and stature.

My disappointment lies not only in the administrative inefficiencies but also in the broader sense of inattentiveness I experienced as a valued guest. For an event of this size and importance, I expected a seamless, attentive, and professional level of service. Regrettably, that was not delivered. From check in, the staff couldn’t event find my reservation. We had over 20 rooms booked for my event and you don’t have the guest of honor listed on the correct room? Couldn’t even find my name even though my name was listed on the block of rooms.

If you are looking for a resort that can handle a large scale event, look elsewhere. The event team is operating with limited staff with limited knowledge. The cost of their product is not reflective of the level of service. They want to be a Ritz Carlton but offer Days Inn service. I couldn’t even get the room (presidential suite) cleaned daily at a decent time and then had to continue to ask for towels or replenishing of items. As of this post I am STILL waiting for a response from their executive team or staff after SEVERAL.

The email signature line still list a general manager name and contact information that is no longer with the company and hasn’t been for almost a year. I can go on and on about over charging and under promising but I will stop here. Look for another venue for your special occasion if you want a positive experience, Chateau Elan is par at best. At the very least be responsive to a guest that brought to your establishment over $100,000 in one weekend. I can’t imagine how they treat a normal weekend guest. Highly disappointing!

The location is beautiful but the quality of stay is very low compare to the prices.
We tried this place twice and both times we got sick of the food. The pool was really dirty and the water was cloudy in the middle of hot Georgia summer. We had ants in our room. The rooms are not designed well. My husband and I had a hard time fitting in the vanity/bath room if one needed to open the shower door and take a shower while the other is getting ready / doing makeup. Because the doors open the wrong way. So many reasons to not go there again, even though we enjoyed the spa and massage.

Went here for a Christmas Party. Had a great time!

Great property & hospitality! I'll definitely make a return visit..

Chateau Elan has the nicest villas to stay in. With a full kitchen and bathrooms. Great place to celebrate graduations, birthdays, weddings, or even just to get away. The shuttle is always running 24-7, and the place has all the room for any route of gathering. Nice little club inside with billiards, shuffleboard, and a DJ. Great food. Amazing wine tour. Coolly course looked well kept. Amazing time spent there.

1st and last time staying here. Very deceptive in pricing and charges. Was assured a loft room, located at the spa building. My decorater arrived approximately at 2pm Friday. It takes her around 2 hours to decorate the room. Upon arrival she was told by Joe, the room that I booked in person was not available, due to the AC unit being inoperable. The previous guest checked out at 11am, so you mean to tell me your staff just noticed the ac was out at 2pm. How convenient. Needless to say Joe waited almost over an hour to notify the decorater that he will have to move our accommodations to another room, that was not a loft room. As far as the charges are concerned, please ensure to check and question each and every transaction. The only positive thing I can speak on is, the wine tasting was amazing. The rooms are outdated and has old furniture and are half cleaned. The mattresses are very hard. This resort is not worth the money.

Chateau Elan is a beautiful destination, whether for wine tasting or as a conference venue. I recently attended the Georgia Gerontology Society conference there and was excited to experience both the event and the property. My room was arranged and paid for by the conference coordinator, though I provided my credit card at check-in for incidentals. I made it clear to the front desk that I should not be charged for the stay.
The conference itself, the accommodations, and the venue were all wonderful. However, upon checkout I assumed everything was fine until a few days later when I discovered I had been charged for two nights. I immediately contacted the conference committee, and they were equally puzzled, since they had already arranged payment through their account. After several days of confusion, we learned that Chateau Elan mistakenly charged my credit card for another guest’s room, while also billing the conference. Both parties were understandably unhappy.
What made the situation worse was that in my more than 30 years of frequent travel, I had never experienced this kind of error, nor had I ever encountered such a lack of accountability. At no point did the hotel reach out with an apology, acknowledgment, or even a simple explanation. Mistakes can happen, but how an organization responds to them is what builds or breaks trust. In this case, management did nothing to restore confidence instead, they seemed to ignore the issue altogether.
I’ve been waiting for months for some form of resolution, but as of today, there has been none. It’s deeply disappointing that such a reputable establishment would allow this to happen and fail to make amends. Chateau Elan remains a beautiful property, but my experience left me questioning their professionalism and commitment to guest care.

Our stay was absolutely relaxing. Gorgeous property, just breathtaking.