Chipotle Mexican Grill

3705 Village Way, Braselton
(706) 921-3015

Recent Reviews

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Thane Symons

They had a bogo deal for the eve before Thanksgiving. Tried to order pick up and it wouldn't let me. Drove 15 minutes there and asked and they said it's in person only. The special didn't mention that stood there 10-15 minutes and the line barely moved. Guaranteed i would have been there 45 minutes more to order

AJ HARDY

Horrible customer service. Employees are extremely rude! My chips were stale, and the girl argued with my wife when she asked for new ones. Will never return to this location! Based on other reviews, I can’t believe chipotle franchise/local management puts up with employees like this.

Atmosphere: 1

Food: 1

Service: 1

Marjorie Simon

Worst chipotle I have ever been to and it hasn’t even been open for a year. First time I went around the time it opened found hair in my food. Ordered from ubereats today and found plastic in my food.

Atmosphere: 1

Food: 1

Service: 1

Barbara Horrobin

This is hands down the cleanest, nicest Chipotle I have ever been in. No toppings mixed in with the other toppings, everything was fresh and tidy. I will be back to this location over any other. The difference is awesome.

Atmosphere: 5

Food: 5

Service: 5

Chad Whitlock

By far the worst chipotle I’ve ever been and/or eaten at. I’ve ordered food there 4x and did not have any meat in my tacos. As seen in the photos - I ordered 3 tacos that can’t even recognized as anything. Whoever is the owner of this establishment should probably get a new career. They are killing a great brand.

Atmosphere: 2

Food: 1

Service: 1

Timothy Beauchamp

Go in the morning or afternoon, it's a new location and seems decent. I don't know what it is but the night shift really seems to hate their job every time I go in and always rushes me through an empty line.

Atmosphere: 3

Food: 2

Service: 1

A Worthy

I must have caught them on a bad night. Placed a pick up order when I arrived the order was missing from the shelf I spoke to one of the employees who had a terrible attitude. She said to not piss her off while checking the shelf for my order was not there. She did not apologize or let me know she was remaking the order. She did remake it an set it on the shelf. I continued sitting there until I asked was she remaking and she said it should be over there. She indeed did remake it but it was incorrect and sloppy. Food was not fresh. Chips were salty and stale. Chicken was old, hard and charred.

Atmosphere: 1

Food: 1

Service: 1

Zach Cohen

Always constantly good and super fast service!

Atmosphere: 5

Food: 5

Service: 5

Amanda Sexton

Order three meals through UberEats and ONE was correct!!! What kind of restaurant allows 33% of their products to be WRONG! These were simple orders. Chicken taco with lettuce cheese and pico… what I got. Cold soft tortillas with chicken and nothing else. My daughter’s builds taco came in a bowl without any tortillas!
We pay a premium to have this delivered and you gave us complete junk!

Food: 1

Omar Perez

Bad vibes, need new management 😔...

Alexis Wright

Terrible!!! As a new restaurant you’d think they’d have friendly staff, great food, etc. but nope. I walked in today about 5 mins early for my order and the young African American woman was chewing and popping her gum and didn’t even acknowledge me at all. No hi, hello, be right with you, nothing. Then the tall Caucasian man came over and I heard him say “I know she’s early, but…” I mean FIVE minutes early and you’re really that upset about it? It’s obvious what the issue was & that makes me even madder. Another lady came in after me and her order was not ready and it was 15 mins past her time for pick up. Ridiculous. Will never visit this location again.

Atmosphere: 1

Food: 1

Service: 1

Yenny Kim

Please make the order correctly! You always add extra charges but still get the order wrong. Last time, you even gave me someone else’s order. How can you keep making mistakes like this every time? Never ordering again—worst experience ever!!!!!!!

Atmosphere: 1

Food: 1

Service: 1

Lindsey Charles

worker were rude and either didn’t know what was going on or had an attitude to you asking questions , not all of them just the girl at the register mainly

Jennifer Russell

The people are rude. Got yelled at because I was asking where my chips were. Won't be going back

Kye Park

ordered togo, barely had any meat. also chips were so stale.

Atmosphere: 3

Food: 1

Service: 2

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