I ordered a large pizza for delivery and 2 hours later still waiting, tried to call the store to cancel and no one will pick up. This is not how you treat your guest this store is the worst it’s sad it’s the only place on 53 Braselton to get pizza. Finally got in touch with the store no apologies, said it was out for delivery. Cold, pizza, rude service from the store, the driver was very apologetic.
Food: 1
Service: 1
Susan N.
I ordered online; It took over an hour to get my order on a Tuesday night!!! I asked for no mushrooms; it had mushrooms! I asked for light cheese; it had heavy cheese! I asked for extra onions and green peppers; it did not have extra onions and green peppers AND I paid for three marinara sauces and only got two!!!
Atmosphere: 2
Food: 2
Service: 2
Mega Jake
Avoid this location if you value basic respect.
I have never experienced such unprofessional and dismissive service from a domino’s location. The manager on duty Kristina, was rude, unhelpful, and showed zero concern for resolving the issue with my order. Instead of listening and addressing the problem, she was condescending and dismissive, making the entire interaction unpleasant and frustrating.
As a paying customer and long time rewards member, I expect at least basic courtesy and effort to make things right— neither of which I received from Kristina. This experience has completely soured my opinion of this location, and I will be taking my business elsewhere UNLESS there is a serious change in management and customer service standards.
Food: 1
Service: 1
Tom Murphy
Great job all around. Way better experience than any other pizza joint!
Atmosphere: 4
Food: 5
Service: 5
Jasdeep Kaur
I had ordered the Buffalo chicken pizza for my husband, and I used their website, one of there employee delivered the wrong pizza, who name is Larry, then i called on the store to talk to the manager or any employee, Larry picked up my phone, and he hungs up my phone 5-7 times, without listen to me. When i told him that i will give him very good reviews online, he said in attitude that “Go Ahead”. And he hung up, i called him again to told him that i want to talk to the manager, each time he just heard my voice and hungs up. I would like to get the call back from the manager. Because it was very bad customer service. I will never recommend this store to any of my friend.
Food: 1
D. D.
I don’t know why all these customers complain …this was one of the best pizzas in a long time for me
Atmosphere: 5
Food: 5
Service: 5
Josue
The food was good and the people working there were nice didnt cost alot would definitely go there again
Food: 5
Service: 5
Thomas Le
Love the service, and my pizza has plenty of meats. She deserves my 20% tips.
Atmosphere: 5
Food: 5
Service: 5
A. B.
This is the 3rd or 4th time I have ordered a special deal from Dominos. It is like they gave me half the cheese and toppings. If Dominos runs a special deal, they need to make it as good as if it weren’t a deal. The pizzas have been better when I don’t get the deal. Dominos if you can’t afford to give the same quality pizza on a deal, DO NOT offer it . It was a complete waste.Stop trying to sell a deal that is less than half the quality of a full price pizza. I quit a different pizza place for doing this! Two pizzas for $6.99 plus tip was $26. Disappointing
Atmosphere: 1
Food: 1
Service: 3
Lauren Crisafulli
This place is consistently abysmal. This past order was the final straw. The bagged salad I made to go with our pizza was warmer than the actual pizza. They never season the crust. This time I made sure to triple check I had selected to have the garlic seasoned crust, and we had one pizza seasoned and the other not. We were quoted 18-29 minutes for delivery at 5:22 and the order arrived at my door at 6:20. I left specific instructions to leave the boxes next to the door as it opens OUT. The stack of pizzas was of course, right in front of the door. And then had the audacity to leave the receipt with the specific instructions right on top of the box. And when you complain to dominos, the only option you have is another free pizza from the place who can’t deliver a pizza correctly. Where is corporate? Or a DM? Someone needs to give this place a standards visit.
The delivery person didn’t knock nor did anyone let me know it was delivered. They just left the pizza on the porch. I thought why is this taking so long walk outside and my pizza was just there. Called and the lady got made about my attitude. That is crappy service and people should respect other people food.
Natural Love
The store was clean, the workers wore gloves and were friendly. I like the vibes here. My stuffed crust pizza with pepperoni, bacon and cheddar cheese was hot fresh and delicious!!!
Crystal Renae
Where do they find these people that work at these restaurants definitely the ones in Braselton?! We've never had any issues with dominos in Braselton until now! Been at work come home to order pizza and relax with the family and end up so pissed off im shaking 🫨 😤!!! Driver leaves store at 1046...get txt he's 2 mins away...pulling in neighborhood...pulling up...then back to 15 mins away!! Call ask for manager tell her it's been almost a hr since the driver left...she says oh he's back at the store no one answered the phone!! Wwwwwhat????? No one ever called we have been sitting outside since 10:46 by the fire with phone in hand no call no cars no nothing...I say I want my food to be remade at this point because it been over a hr and a refund because this is absolutely ridiculous!! She says if her driver comes back out the food won't be free.....do what?!?! It's not our fault that your driver is a idiot and blankly lied and I have my call log to prove it!!! She then says she's canceling my order because I insulted her driver and is no longer comfortable severing me! Ended up replacing the order again just to get it almost burnt.....it's truly amusing that people can't admit when they are wrong and just do what's right and fix the issue!
Ravanshenaa
I walked in to 6 employees that did not look up or greet me for my order. They continued to ignore me as I waited for my order. I waited 5 minutes. 2 employees stood at the front counter and had a conversation like I was not standing there. This is the 2nd time I have been to this location in 4 years and it was the 2nd time I received bad service. Will never come back to this location and will be contacting corporate
Claude \u0026 Nancy Adkins
Delivery driver was impatient while I was opening my door, which I am slow due to being handicapped!!!!
I ordered a large pizza for delivery and 2 hours later still waiting, tried to call the store to cancel and no one will pick up. This is not how you treat your guest this store is the worst it’s sad it’s the only place on 53 Braselton to get pizza. Finally got in touch with the store no apologies, said it was out for delivery. Cold, pizza, rude service from the store, the driver was very apologetic.
Food: 1
Service: 1
I ordered online; It took over an hour to get my order on a Tuesday night!!! I asked for no mushrooms; it had mushrooms! I asked for light cheese; it had heavy cheese! I asked for extra onions and green peppers; it did not have extra onions and green peppers AND I paid for three marinara sauces and only got two!!!
Atmosphere: 2
Food: 2
Service: 2
Avoid this location if you value basic respect.
I have never experienced such unprofessional and dismissive service from a domino’s location. The manager on duty Kristina, was rude, unhelpful, and showed zero concern for resolving the issue with my order. Instead of listening and addressing the problem, she was condescending and dismissive, making the entire interaction unpleasant and frustrating.
As a paying customer and long time rewards member, I expect at least basic courtesy and effort to make things right— neither of which I received from Kristina. This experience has completely soured my opinion of this location, and I will be taking my business elsewhere UNLESS there is a serious change in management and customer service standards.
Food: 1
Service: 1
Great job all around. Way better experience than any other pizza joint!
Atmosphere: 4
Food: 5
Service: 5
I had ordered the Buffalo chicken pizza for my husband, and I used their website, one of there employee delivered the wrong pizza, who name is Larry, then i called on the store to talk to the manager or any employee, Larry picked up my phone, and he hungs up my phone 5-7 times, without listen to me. When i told him that i will give him very good reviews online, he said in attitude that “Go Ahead”. And he hung up, i called him again to told him that i want to talk to the manager, each time he just heard my voice and hungs up. I would like to get the call back from the manager. Because it was very bad customer service. I will never recommend this store to any of my friend.
Food: 1
I don’t know why all these customers complain …this was one of the best pizzas in a long time for me
Atmosphere: 5
Food: 5
Service: 5
The food was good and the people working there were nice didnt cost alot would definitely go there again
Food: 5
Service: 5
Love the service, and my pizza has plenty of meats. She deserves my 20% tips.
Atmosphere: 5
Food: 5
Service: 5
This is the 3rd or 4th time I have ordered a special deal from Dominos. It is like they gave me half the cheese and toppings. If Dominos runs a special deal, they need to make it as good as if it weren’t a deal. The pizzas have been better when I don’t get the deal.
Dominos if you can’t afford to give the same quality pizza on a deal, DO NOT offer it . It was a complete waste.Stop trying to sell a deal that is less than half the quality of a full price pizza. I quit a different pizza place for doing this! Two pizzas for $6.99 plus tip was $26. Disappointing
Atmosphere: 1
Food: 1
Service: 3
This place is consistently abysmal. This past order was the final straw. The bagged salad I made to go with our pizza was warmer than the actual pizza. They never season the crust. This time I made sure to triple check I had selected to have the garlic seasoned crust, and we had one pizza seasoned and the other not. We were quoted 18-29 minutes for delivery at 5:22 and the order arrived at my door at 6:20. I left specific instructions to leave the boxes next to the door as it opens OUT. The stack of pizzas was of course, right in front of the door. And then had the audacity to leave the receipt with the specific instructions right on top of the box. And when you complain to dominos, the only option you have is another free pizza from the place who can’t deliver a pizza correctly. Where is corporate? Or a DM? Someone needs to give this place a standards visit.
Food: 1
Service: 1
Restaurantji Recommends
The delivery person didn’t knock nor did anyone let me know it was delivered. They just left the pizza on the porch. I thought why is this taking so long walk outside and my pizza was just there. Called and the lady got made about my attitude. That is crappy service and people should respect other people food.
The store was clean, the workers wore gloves and were friendly. I like the vibes here. My stuffed crust pizza with pepperoni, bacon and cheddar cheese was hot fresh and delicious!!!
Where do they find these people that work at these restaurants definitely the ones in Braselton?! We've never had any issues with dominos in Braselton until now! Been at work come home to order pizza and relax with the family and end up so pissed off im shaking 🫨 😤!!! Driver leaves store at 1046...get txt he's 2 mins away...pulling in neighborhood...pulling up...then back to 15 mins away!! Call ask for manager tell her it's been almost a hr since the driver left...she says oh he's back at the store no one answered the phone!! Wwwwwhat????? No one ever called we have been sitting outside since 10:46 by the fire with phone in hand no call no cars no nothing...I say I want my food to be remade at this point because it been over a hr and a refund because this is absolutely ridiculous!! She says if her driver comes back out the food won't be free.....do what?!?! It's not our fault that your driver is a idiot and blankly lied and I have my call log to prove it!!! She then says she's canceling my order because I insulted her driver and is no longer comfortable severing me! Ended up replacing the order again just to get it almost burnt.....it's truly amusing that people can't admit when they are wrong and just do what's right and fix the issue!
I walked in to 6 employees that did not look up or greet me for my order. They continued to ignore me as I waited for my order. I waited 5 minutes. 2 employees stood at the front counter and had a conversation like I was not standing there. This is the 2nd time I have been to this location in 4 years and it was the 2nd time I received bad service. Will never come back to this location and will be contacting corporate
Delivery driver was impatient while I was opening my door, which I am slow due to being handicapped!!!!
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