After getting off work I didn't feel like making anything for dinner so we decided to order pizza, easy enough or so we thought. Ordered from doordash got an email that the order was completed and few minutes later I got a message that the order was canceled due to the store rejected the order. So I called the store and was told no we never even received your order that's a doordash problem. So after calling doordash and cussing them up one side and down the other they said they had to hold my money for 5 to 7 days before refund... totally unacceptable and seemed like theft to me never will I ever use that shady service again. So I called papa johns back again and ordered over the phone with what I thought was the actual store but it was their call center. And wouldn't you know it papa johns call center took my order and payment then canceled the order and refunded my money again. At this point I'm an hour into this process and beyond pissed off, funny how hunger does that to you anyways I called the store and finally got ahold of one of the managers and went off on him wasn't his fault but here we are. He explains to me that they have absolutely no record of any of our orders never received them idk how it happened but I got swindled twice and still had no food. That guy heard my troubles and took my order and assured me I would have food at my doorstep as fast as he could get it there and would see to it personally that his guys alone would handle my food and doordash would not be involved, he also knocked a considerable amount off my order which he didn't have to do but after all the trouble I had to go through he felt it was the least he do and I appreciate that. I'm sorry I didn't catch your name but if you read this you'll know who you are and thank you for everything you're the man !
Reynaldo Osorto
The gentlemen working here were extremely kind and understanding when I placed an order for the wrong item. They quickly offered to correct the issue that was my own fault. Great customer service experience.
Allison Cregger
Drivers are lazy. They contract with DoorDash and refuse to come into Chateau Elan.
Brandy Bready
This location has only given us half of our delivery order now both times I ordered from here. I would only do carry out orders at this location.
Diana H
Ellie and Xavier were super kind. When I wanted my pizza done a specific way different than what I received, they immediately remade and upheld a polite and positive attitude. Greatly appreciate their help!
Mike Robinson
It sucks to see the kids not wash there hands and make your food ?
Atmosphere: 2
Food: 2
Service: 2
Chase Castellanos
Posting this review for the General Manager, Zach.
By far the best customer service I have ever experienced from a pizza chain.
We had a minor delivery issue due to a third party vendor at 11:45pm.
I called the store and Zach went above and beyond to help resolve the issue.
Simply because of his customer service, I will be a returning customer to this location.
Thank you Zach!
Atmosphere: 5
Food: 5
Service: 5
Kathleen Braun
We waited over an hour for the delivery of 2 pizzas we ordered. We made 2 phone calls to inquire the status and both times were told to wait 10 minutes and call back. Eventually we spoke to the manager who blamed “ new employees “ and said our order was placed as a “ pick up”. We asked that if it was a pick up, wouldn’t he have called us to say our pizza was ready, and he said “ he didn’t have time to call everyone that was late to pick up their order. I’d say both new employees and older staff are ineffective at their jobs and don’t deserve their jobs!!! Instead of trying to help with our order the manager said “ let’s just agree to disagree “. Very poor service!!
Service: 1
jeffery steimer
this papa john’s location has gotten comical in the fact they can never get an order correct. every time we order something is missing or not correct.
Unprofessional hop hop music blarring.They say a picture is worth a thousand words well I don't need 1000 to say the pizza sucked.Supposed to be a vegetarian.No I won't go back
Atmosphere: 1
Food: 1
Service: 1
Daniel Diaz
Went in and asked about the 7.99 1 topping carry out special and was greeted with attitude from the start. I will never set foot nor order from this location again if this is the type of employee you hire. I'll make sure that everyone in the area also knows so they can avoid this location.
Service: 1
David R
I've been ordering from this place for over three years now and have never been disappointed. Deliveries on time and pick-ups the same way!
Food: 5
Service: 5
Recommended dishes: The Works Pizza, Hawaiian Pizza
Ryan Ryan
We all told them to do well done and never did and pizzas almost raw and not cooked 0
Atmosphere: 1
Food: 1
Service: 1
Johnny Gaijin
The team at the Braselton Papa John’s was great! Amanda, a manager, helped me solve an issue and my food was just what I hoped it would be! Thanks so much!!
After getting off work I didn't feel like making anything for dinner so we decided to order pizza, easy enough or so we thought. Ordered from doordash got an email that the order was completed and few minutes later I got a message that the order was canceled due to the store rejected the order. So I called the store and was told no we never even received your order that's a doordash problem. So after calling doordash and cussing them up one side and down the other they said they had to hold my money for 5 to 7 days before refund... totally unacceptable and seemed like theft to me never will I ever use that shady service again. So I called papa johns back again and ordered over the phone with what I thought was the actual store but it was their call center. And wouldn't you know it papa johns call center took my order and payment then canceled the order and refunded my money again. At this point I'm an hour into this process and beyond pissed off, funny how hunger does that to you anyways I called the store and finally got ahold of one of the managers and went off on him wasn't his fault but here we are. He explains to me that they have absolutely no record of any of our orders never received them idk how it happened but I got swindled twice and still had no food. That guy heard my troubles and took my order and assured me I would have food at my doorstep as fast as he could get it there and would see to it personally that his guys alone would handle my food and doordash would not be involved, he also knocked a considerable amount off my order which he didn't have to do but after all the trouble I had to go through he felt it was the least he do and I appreciate that. I'm sorry I didn't catch your name but if you read this you'll know who you are and thank you for everything you're the man !
The gentlemen working here were extremely kind and understanding when I placed an order for the wrong item. They quickly offered to correct the issue that was my own fault. Great customer service experience.
Drivers are lazy. They contract with DoorDash and refuse to come into Chateau Elan.
This location has only given us half of our delivery order now both times I ordered from here. I would only do carry out orders at this location.
Ellie and Xavier were super kind. When I wanted my pizza done a specific way different than what I received, they immediately remade and upheld a polite and positive attitude. Greatly appreciate their help!
It sucks to see the kids not wash there hands and make your food ?
Atmosphere: 2
Food: 2
Service: 2
Posting this review for the General Manager, Zach.
By far the best customer service I have ever experienced from a pizza chain.
We had a minor delivery issue due to a third party vendor at 11:45pm.
I called the store and Zach went above and beyond to help resolve the issue.
Simply because of his customer service, I will be a returning customer to this location.
Thank you Zach!
Atmosphere: 5
Food: 5
Service: 5
We waited over an hour for the delivery of 2 pizzas we ordered. We made 2 phone calls to inquire the status and both times were told to wait 10 minutes and call back. Eventually we spoke to the manager who blamed “ new employees “ and said our order was placed as a “ pick up”. We asked that if it was a pick up, wouldn’t he have called us to say our pizza was ready, and he said “ he didn’t have time to call everyone that was late to pick up their order. I’d say both new employees and older staff are ineffective at their jobs and don’t deserve their jobs!!! Instead of trying to help with our order the manager said “ let’s just agree to disagree “. Very poor service!!
Service: 1
this papa john’s location has gotten comical in the fact they can never get an order correct. every time we order something is missing or not correct.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Hawaiian Pizza
Garbage food, garbage management... don't eat here!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Unprofessional hop hop music blarring.They say a picture is worth a thousand words well I don't need 1000 to say the pizza sucked.Supposed to be a vegetarian.No I won't go back
Atmosphere: 1
Food: 1
Service: 1
Went in and asked about the 7.99 1 topping carry out special and was greeted with attitude from the start. I will never set foot nor order from this location again if this is the type of employee you hire. I'll make sure that everyone in the area also knows so they can avoid this location.
Service: 1
I've been ordering from this place for over three years now and have never been disappointed. Deliveries on time and pick-ups the same way!
Food: 5
Service: 5
Recommended dishes: The Works Pizza, Hawaiian Pizza
We all told them to do well done and never did and pizzas almost raw and not cooked 0
Atmosphere: 1
Food: 1
Service: 1
The team at the Braselton Papa John’s was great! Amanda, a manager, helped me solve an issue and my food was just what I hoped it would be! Thanks so much!!
Atmosphere: 5
Food: 5
Service: 5
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